# Vodlix help center, support, assistance

**Source:** https://vodlix.com/help  
**Summary:** Get support and assistance for Vodlix services through our comprehensive Help Center. Find answers to your streaming and OTT platform questions.  
**Publisher:** Vodlix

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## 24/7 Customer Support

We will take good care.

### Knowledgebase

Team Vodlix has prepared a step by step user manual to provide easy understanding of our admin area. In the user guide, we have explained all modules and each task with minor details to provide our users a user friendly interface to our system.

A link to our user guide is mentioned here:

[Vodlix Admin Area User Manual](https://docs.vodlix.com/user-manual/admin-area)

### Support Tickets & Email Support

Ticket submission is the primary source of support at our end because our support team representatives check the tickets continuously and respond with the required actions according to the nature of the issue. 
You can open your client area and submit a ticket there. The link to our client area is listed here: 

[Vodlix Client Area](https://office.vodlix.com)

Once the ticket is submitted, our support team will review the issue and forward it to the tech team to fix the issue for the client. On tech team feedback, the support team actively communicates with clients to keep them updated about the proceedings of the technical team.

Note : Your Client Login Details will be provided by your Account Manger

**Send Mail To Support Department Head:**

In case your support ticket is not being responded to due to any reason, you can directly send an email to our support team head and he will assist you right away in the best possible way.

**Email**: [support@vodlix.com](mailto:support@vodlix.com)

### Phone Support (For T3 Enterprise Clients)

We also offer call support over the phone to assist our clients, based on the intensity/severity of the issue. If you think the above-mentioned support Tiers are not for you, you can call us right away.

We also assign a Dedicated Account Manager & Direct Phone Number is provided

Receive support from streaming experts. At Vodlix , we believe that when our customers succeed, so do we. Our premium support plans offer various levels of service so you can get the help you need, when you need it.

Not only that we provide technical support related to vodlix, a team of Experts are also available for Consultation to help you take your business to next level.

[See Premium Support Plans](/premium-support)

### Premium Support

**Q: How do I contact Vodlix support?**

Vodlix offers multiple support channels including live chat, email, a ticketing system, and help articles. The primary channel is submitting a ticket through the Vodlix Client Area at office.vodlix.com, or you can email support@vodlix.com directly.

**Q: Does Vodlix offer phone support?**

Yes, Vodlix offers phone support for T3 Enterprise clients based on the severity of the issue, along with a dedicated account manager and a direct phone number.

**Q: Where can I find Vodlix documentation?**

Vodlix provides a step-by-step user manual covering all modules of the admin area in detail, available in the knowledgebase at docs.vodlix.com.

**Q: What happens after I submit a support ticket?**

The support team reviews the issue and forwards it to the tech team for a fix, then actively communicates with you to keep you updated on the technical team's progress. Client login details are provided by your account manager.

**Q: What is Vodlix premium support?**

Premium support plans offer various levels of service from streaming experts, including technical support and access to a team of experts available for consultation to help grow your business.

Vodlix loves to help its customers in every way possible. Hence, it comes with different modes of communication with its customers including Live Chat, Emails, Ticketing Systems, and Help Articles.

Vodlix loves to help its customers in every way possible. Hence, it comes with different modes of communication with its customers including Live Chat, Emails, Ticketing Systems, and Help Articles.