Vodlix Premium Support Plus
Vodlix Premium Support Plus is the premium support service provided by Vodlix to its customers. This support is characterized by dedicated assistance, rapid response times, and comprehensive solutions tailored to your business needs.
Enterprise-Grade Support
Our Premium Support Plus package offers unparalleled assistance for mission-critical OTT service operations. With 24/7/365 availability, dedicated account managers, and multiple communication channels, we ensure your business runs smoothly around the clock.
Enjoy the peace of mind that comes with knowing your OTT platform is backed by a team of experts who understand your business and can deliver quick and effective solutions to any challenge.
Ready to Assist You
99.9%
Uptime Guarantee
Premium Support Plus Features
Comprehensive support solutions designed for enterprise OTT operations
24/7 Priority Support
Round-the-clock support for your critical OTT operations with guaranteed response times
Dedicated Account Manager
Your personal point of contact who understands your business and needs
Direct Communication
Instant access through WhatsApp, Skype, and phone support hotline
Web Conference Support
Screen sharing and remote assistance for complex issues
Hot Fix Deployment
Rapid deployment of critical fixes for urgent issues
Advisory Services
Monthly OTT performance reviews and strategy consultation
SLA-Backed Response Times
Guaranteed response times for all support requests
Critical Issues
1 hour
System outages, security incidents
High Priority
4 hours
Performance issues, feature requests
Medium Priority
8 hours
General inquiries, documentation
Low Priority
1 day
Feature suggestions, general feedback
Support Plans Comparison
Choose the right support plan for your business needs
| Features | Standard Support | Premium Support | Premium Support Plus |
|---|---|---|---|
| Support Availability | |||
| Support Hours | Business Hours | Extended Hours | 24/7 |
| Response Time | 24 hours | 8 hours | 4 hours or less |
| Support Channels | Email Only | Email and Chat | Email, Chat, Phone, WhatsApp |
| Account Management | |||
| Billing Management | |||
| User Support | |||
| Platform Management | |||
| Subscription Management | |||
| Content Publishing | |||
| Technical Support | |||
| Hot Fix Deployment | |||
| Custom Development Support | |||
| Premium Features | |||
| Early Access to Features | |||
| Beta Testing Access | |||
| Priority Feature Requests | |||
Additional Benefits
Extra value for Premium Support Plus customers
Early Access to New Features
Be among the first to experience new platform capabilities
Beta Testing Opportunities
Participate in testing and shaping future features
Personalized OTT Strategy
Expert guidance for your OTT business growth
Ready to upgrade to Premium Plus?
Contact our sales team to discuss your enterprise needs
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