Vodlix Premium Support Plus
Always-On Assistance for Critical OTT Operations. Experience enterprise-grade support with 24/7 availability, dedicated account management, and SLA-backed response times.
Enterprise-Grade Support
Our Premium Support Plus package delivers unmatched assistance for critical OTT operations. With 24/7 availability, dedicated account managers, and multiple communication channels, we ensure your business runs smoothly around the clock.
Experience the peace of mind that comes with knowing your OTT platform is backed by a team of experts who understand your business and can provide immediate solutions to any challenge.
Ready to assist you
99.9%
Uptime Guarantee
Premium Support Plus Features
Comprehensive support solutions designed for enterprise OTT operations
24/7 Priority Support
Round-the-clock support for your critical OTT operations with guaranteed response times.
Dedicated Account Manager
Your personal point of contact who understands your business and needs.
Direct Communication
Instant access through WhatsApp, Skype, and phone support hotline.
Web Conference Support
Screen-sharing and remote assistance for complex issues.
Hot Fix Deployment
Rapid deployment of critical fixes for urgent issues.
Advisory Services
Monthly OTT performance reviews and strategy consultation.
SLA-backed Response Times
Guaranteed response times for all support requests
Critical Issues
1-hour
System outages, security incidents
High Priority
4-hour
Performance issues, feature requests
Medium Priority
8-hour
General inquiries, documentation
Low Priority
1-day
Feature suggestions, general feedback
Support Plans Comparison
Choose the right support plan for your business needs
| Features | Standard Support | Premium Support | Premium Support Plus |
|---|---|---|---|
| Support Availability | |||
| Support Hours | Business Hours | Extended Hours | 24/7 |
| Response Time | 24 hours | 8 hours | 4 hours or less |
| Support Channels | Email Only | Email & Chat | Email, Chat, Phone, WhatsApp |
| Account Management | |||
| Billing Management | |||
| User Support | |||
| Platform Management | |||
| Subscription Management | |||
| Content Publishing | |||
| Technical Support | |||
| Hot Fix Deployment | |||
| Custom Development Support | |||
| Premium Features | |||
| Early Access to Features | |||
| Beta Testing Access | |||
| Priority Feature Requests | |||
Additional Benefits
Extra value for Premium Support Plus customers
Early Access to New Features
Be among the first to experience new platform capabilities
Beta Testing Opportunities
Participate in testing and shaping future features
Personalized OTT Strategy
Expert guidance for your OTT business growth
Ready to Upgrade to Premium Plus?
Contact our sales team to discuss your enterprise needs
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