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Help Centre

Sales & Marketing FAQs

Answers about growing a streaming business: SEO, pricing, FAST and CTV advertising, AI features and the benefits of using Vodlix. Can't find an answer? Our team is happy to help.

All

What is Vodlix?

Vodlix is a white-labeled video streaming and OTT platform that offers high-quality video streaming and the best cloud-based OTT solution for IPTV and VOD needs

Video Platform, General, Monetization

What are the benefits of using Vodlix?

Vodlix offers instant launch, transparent pricing with no hidden fees, an all-inclusive platform with zero code setup, and a purpose-built OTT solution with customizable features.

General, Sales & Marketing

How can Vodlix help with website customization?

Vodlix provides customizable themes and templates that can be edited with our easy-to-use visual editor. You can create a fully customizable and branded experience without any coding knowledge. Our themes are designed to give your platform a polished look on any device.

General

Is there a free trial available for Vodlix?

Yes, Vodlix offers a free trial to help you get a feel for how platforms work in a better way.

General, Sales & Marketing

What monetization models does Vodlix support?

Vodlix offers a range of monetization models, including Advertising-Supported (AVOD), Transactional Video on Demand (TVOD), Subscription Video on Demand (SVOD), and Hybrid models.

General, Video Platform, Monetization

How can I get started with Vodlix?

To get started with Vodlix, follow these simple steps:

1. Visit the Vodlix website and sign up for an account. 2. Choose the plan that best fits your needs and requirements. 3. Start customizing your platform with the help of Vodlix's themes, templates, and plugins. 4. Utilize the live editor to preview your changes in real-time. 5. Use the visual editor to fully customize your platform without any coding. 6. Get started with monetizing your content through different monetization models. 7. Launch your platform and start attracting your target audience.

If you need any help or have any questions, feel free to contact Vodlix's support team.

General, Getting Started

Does Vodlix support live streaming?

Yes, Vodlix fully supports live streaming. You can broadcast live TV channels, set up an Electronic Program Guide (EPG), run live events, and deliver live content to your audience across web, mobile, and TV apps, all from a single platform.

General, Live Streaming, Sales & Marketing

How does Vodlix offer a zero code setup?

Vodlix is designed so you never need to write a single line of code. A built-in visual editor lets you customise your platform, themes, colours, layouts, and branding, in real time. App deployment across 16+ platforms is handled for you, so you can go from sign-up to a live streaming service without hiring a development team.

General

Does Vodlix offer both cloud hosting and on-premise deployment?

Yes. Vodlix gives you the choice: launch on Vodlix-managed cloud infrastructure for a fully hands-off experience, or deploy on your own servers with an on-premise installation for full control over your data and infrastructure. Both options are available across all plans.

General

Is Vodlix a good alternative to Brightcove for white-label OTT?

Absolutely. Unlike Brightcove, Vodlix is a fully white-label solution, no watermarks, no third-party branding. Vodlix also includes Live TV with EPG, on-premise hosting, and built-in monetization models (SVOD/AVOD/TVOD) that Brightcove lacks. You can launch without an IT team and at a fraction of the cost.

General

Is Vodlix suitable for small businesses and startups?

Yes. Vodlix is built to scale with you, whether you are a solo creator, a startup, or a growing enterprise. Transparent pricing with no hidden fees, a zero-code setup, and flexible cloud or on-premise hosting mean you can launch a professional OTT platform on any budget and grow into it over time. Read our guide on the future of IPTV and how streaming businesses can prepare for the next phase of internet TV.

General

What happens if I go over my bandwidth?

Nothing breaks and nothing is charged silently. Allowances are monthly and we contact you before anything changes, so you can move up a plan or buy extra capacity deliberately.

Sales & Marketing, Video Platform

Can I start on Web & API and add apps later?

Yes. Moving from a Web & API plan to Apps+ is a plan change — your content, users and settings all stay exactly where they are. Your apps are then built and published under your own developer accounts.

Sales & Marketing, OTT Apps

Is there a setup fee?

No. There is no onboarding or setup fee on any plan — you pay the plan price and nothing else. TV app submissions and custom development are quoted separately when you want them.

Sales & Marketing

How does per-subscriber billing work?

On Pay as You Grow we act as merchant of record: we bill your subscribers, keep $0.99 per active subscriber per month, and pass the rest to you. An inactive or cancelled subscriber costs you nothing.

Sales & Marketing, Monetization

Which currencies can I pay in?

Prices on this page are in US dollars. We also bill in GBP and EUR — your billing country decides the currency, and you will see the exact amount before you confirm anything.

Sales & Marketing

How is Bandwidth Calculated?

Bandwidth cost is generally calculated on the total file size of a video being played back. An average HD 1 Hour movie will consume a bandwidth of about 1024 mb.

General, Video Platform

What does the cloud pricing plans include?

Our plan pricing includes the website, preset templates that you can customise with your color options, storage, hosting on the cloud, Bandwidth and Security.

General

Do you provide Mobile & TV Apps?

Yes we offer white labeled Mobile and TV Apps, Vodlix will build, and deploy these on respective app stores under your name. Please check our Cloud pricing table for more info on additional costing for Mobile / TV Apps. For Self Hosted plan, contact our sales team with your requirements to get a quotation.

General, OTT Apps, Sales & Marketing

Do I have to pay extra for Technical Support and Maintenance?

No, all Cloud plans Tech Support, Product updates and regular Maintenance so that you don’t need to worry about anything once you launch. For Self Hosted Plans : Technical support and updates are free for the first 3 months, for further support plans contact our sales team.

General, Sales & Marketing

Do you offer Customizations? Can we Integrate our Preferred Payment method Gateways and CDN?

Yes, we offer all kinds of customization’s in Vodlix. Any customization’s requests are chargeable separately, for which you will receive a detailed quote before any work starts and is billed to you. You can also request for a custom integration with your required Payment Gateway or CDN provider, our team will give you a detail quote for the same and integrate it upon your approval

Integrations & API, General

Are there any Hidden Charges or Taxes?

All plans include details of all the charges; you will be required to pay additional fees only if you exceed the bandwidth as per our pricing table and any storage charges if applicable. Local taxes if applicable in your country / regions are to be paid by you directly to your respective tax authorities.

General

What Payment methods are available to purchase Cloud Plans?

Vodlix supports all leading credit and debit cards, in case you want to make payments via any alternate methods, you can speak with us and request for PayPal or Wire Transfer Details.

General

Does Mobile & TV App Submissions Includes Marketing Material?

No, we only setup the App with Certificates and Publishing process. You will have to upload the screenshots & Marketing Details. Or you will share them with us and we will upload.

General, OTT Apps, Sales & Marketing

Which monetisation models does Vodlix support?

Vodlix supports subscription (SVOD), advertising (AVOD), transactional rentals and pay per view (TVOD), plus FAST style free live channels, all configured from the same platform.

OTT Apps, Monetization

Can I combine monetisation models on Vodlix?

Yes. Vodlix lets you mix subscriptions, advertising and transactional sales on one platform, so a single service earns from subscribers, ad supported viewers and one off buyers at once.

Video Platform, Monetization

Is monetisation setup complicated on Vodlix?

No. Vodlix monetisation methods are switched on and priced from the admin area, with secure integrated payment gateways, so the commercial model can go live alongside the content.

OTT Apps, Monetization

Does Vodlix monetisation work across all devices?

Yes. Vodlix monetisation spans mobile, tablets, televisions, PCs and connected devices, with app store billing handled where required, so a purchase on one device is honoured on all.

OTT Apps, Video Platform, Monetization

How do I decide which monetisation model to use?

Choose the mix that fits your content and audience: subscriptions for regular viewers, advertising for free tier reach and TVOD for premium titles and events. Vodlix lets you adjust the mix as your strategy evolves.

OTT Apps, Video Platform, Monetization

What is the Hybrid Model?

Hybrid Model is a combination of two or more monetization methods to increase the chances of revenue generation.

OTT Apps, Video Platform, Monetization

Do I need coding skills to launch a Roku app with Vodlix?

No. Vodlix develops, publishes and maintains your native Roku channel as part of the service. Your team manages content, branding and monetisation from the Vodlix CMS without writing any code.

OTT Apps

Is the Vodlix Roku app branded as my own?

Yes. The Vodlix Roku TV app is fully white label. Your name, logo, colours and catalogue appear throughout the channel, with nothing on screen pointing back to Vodlix.

OTT Apps

Who maintains and updates the Roku channel?

Vodlix maintains the Roku channel, including compatibility updates, bug fixes and changes required by Roku's platform, so ongoing upkeep never lands on your engineering team.

OTT Apps

Does the Roku app share content with my other apps?

Yes. The Vodlix Roku app runs on the same backend as your web, mobile and other TV apps, sharing one catalogue, one set of subscriber accounts and the same content lists and promotions.

OTT Apps, Monetization

Can I monetise my Roku channel?

Yes. A Vodlix Roku channel supports subscriptions, pay per view, rentals and advertising, using the same monetisation setup as the rest of your platform, and Vodlix takes no share of your earnings.

OTT Apps

How does Vodlix ensure high-quality streaming?

Vodlix builds your Roku TV App from scratch, fully native, and optimized for Roku devices. This ensures smooth performance, high-definition streaming, and a superior viewing experience for your audience.

OTT Apps

Is there support available if I encounter issues with the Roku TV App?

Yes, Vodlix offers ongoing support and maintenance to ensure your Roku TV App runs smoothly. Our team of experts is always ready to assist you with any issues or questions.

OTT Apps

How can I track the performance of my Roku TV App?

Vodlix provides comprehensive analytics tools to track viewer behavior, monitor performance metrics, and gain valuable insights. This data helps you refine your content strategy and maximize engagement and growth.

OTT Apps

Can I add interactive features to my Roku TV App?

Yes, Vodlix allows you to enhance your Roku TV App with interactive features that engage your audience and improve their viewing experience. This includes options like interactive menus, clickable content, and more.

OTT Apps

How do I get started with developing a Roku TV App?

Contact Vodlix today to learn more about creating a native Roku TV App tailored to your customization needs. Our team will guide you through the process and help you build a successful streaming channel.

OTT Apps

Which are the best OTT service providers for video creators?

The list covers ten leading options: Vodlix, Webnexs VOD, Muvi, Wowza, Brightcove, Dacast, Kaltura, IBM Watson Media, JW Player, and Vimeo OTT, each with different strengths in customization, monetization, and streaming features.

Video Platform, Monetization

How do I choose the right OTT platform for my content?

Evaluate providers on six criteria: ease of use, variety of monetization models, viewer experience quality, built-in marketing tools, round-the-clock customer support, and customization plus scalability.

Video Platform, Monetization

Do I need technical skills to launch an OTT streaming service?

Not necessarily. The best providers offer a user-friendly interface, a guided setup process, and clear instructions, so you can configure equipment, audio and video settings, and integrations without extensive technical knowledge.

Video Platform

What monetization models should an OTT provider support?

Look for subscriptions (SVOD) with flexible packages and pricing, rentals and pay-per-view (TVOD) for premium one-time purchases, and ad-based options. Supporting several models lets you serve different audience preferences and diversify revenue.

Video Platform, Monetization

What makes a great viewer experience on an OTT platform?

Low-latency streaming, reliable video hosting, quality optimization for any connection or device, easy content discovery with search and personalized recommendations, and responsive apps that work across TVs, mobiles, and computers.

General

What marketing tools should an OTT solution include?

Useful built-in tools include giveaway funnels for promotions and contests, intelligent email automation for targeted subscriber updates, community features like live chat and forums, and retention tools such as recommendations, exclusive content, and loyalty programs.

General, Monetization

How much customization do OTT platforms allow?

Good platforms let you apply your logo, brand colors, and typography, personalize the UI layout for your audience, use responsive design across devices, and even add custom functionality such as third-party integrations or advanced search.

Sales & Marketing

Why is a CDN important when choosing an OTT provider?

A strong Content Delivery Network ensures the platform can deliver large amounts of content to a worldwide audience reliably, so your service scales smoothly as viewership grows.

OTT Apps

What kind of customer support matters for OTT creators?

Check for one-on-one consultations, email support, FAQs, and community forums where real people can help. Responsive support keeps your platform running securely and resolves issues before they affect viewers.

General

Which OTT provider tops the list, and why?

Vodlix ranks first for its speed, branded OTT apps, dedicated customer support, smooth viewing experience, website builder templates, and choice of cloud or on-premise deployment, with a 14-day free trial to test it all.

Sales & Marketing, Monetization

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