Acceptable Use Policy

This policy forms part of the Terms of Service.

Words with capital letters, such as Account, Authorized User, Customer, Customer Content, Customer Platform, Services and End User, have the meanings given in the Terms of Service (vodlix.com/terms-of-service). Sections 1 to 7 set out what Customers may and may not do, and in those sections "you" means the Customer. Sections 8 to 20 explain how anyone can report content to us and how we handle reports, and in those sections "you" means the person reporting, appealing or affected, as the context requires.

1. The principle

Vodlix supports a broad range of lawful content. We do not restrict Customers by genre, viewpoint or subject matter, and we do not pre-screen. What follows are the limits, and they exist because content of these kinds causes real harm or is unlawful.

2. Prohibited content

You may not upload, publish, distribute or make available content that:

Unlawful and severely harmful

1. sexually exploits or endangers a child, or depicts a minor in a sexualized manner, in any form, real or synthetic;

2. promotes, facilitates, glorifies or instructs in terrorism or violent extremism, or supports a proscribed organization;

3. incites, threatens or promotes violence against any person or group;

4. depicts real extreme violence, torture or serious cruelty to animals, other than in a genuine news, documentary, educational or scientific context;

5. promotes or facilitates self-harm, suicide or disordered eating;

Harm to people

1. attacks, degrades or promotes hatred against people on the basis of race, ethnicity, national origin, religion, caste, sex, gender, gender identity, sexual orientation, disability, age or serious disease;

2. harasses, bullies, threatens or targets an individual, or discloses private information about a person without consent;

3. depicts a real, identifiable person in intimate or sexual content without their consent, including synthetic or manipulated depictions;

4. impersonates a person or organization, or misrepresents affiliation, including with a synthetic voice or likeness; or uses a synthetic voice or likeness of a real person without their consent, or so that people would believe that person said or did something they did not;

Rights of others

1. infringes any copyright, trade mark, patent, trade secret, moral right, right of publicity, database right or other right, including streaming or redistributing content, live events or broadcasts you are not licensed to distribute;

2. uses music or other third-party material without the necessary licenses;

Deception, crime and platform integrity

1. facilitates fraud, deceptive commercial practice, illegal gambling, or the sale of illegal goods or controlled substances;

2. promotes, facilitates or provides instructions for the unlawful manufacture, acquisition, modification or use of weapons, explosives or other dangerous materials;

3. contains malware or phishing, or code intended to damage or gain unauthorized access to any system;

4. circumvents, or is designed to circumvent, technical protection measures, access controls, geographic restrictions or content filtering;

5. breaches any applicable law, regulation, sanctions regime or export control.

3. What is allowed

Outside the categories above, we do not restrict content by genre, format or subject matter. Drama, documentary, news, sport, faith, education, fitness, music, comedy, live events, adult-oriented entertainment for adult audiences, and anything else lawful may be distributed through the Services.

Where content is lawful but unsuitable for minors, clause 4 applies.

4. Prohibited conduct

You may not: interfere with or disrupt the Services or other Customers' use of them; probe, scan or test the security of the Services without our written permission; use automated means to access the Services other than through our documented APIs and within published limits; circumvent usage limits, billing or access controls; use voice, likeness or face recognition features to identify, track or monitor individuals, except where used in connection with the Customer's own content and where the Customer has obtained all necessary rights, permissions, consents and lawful bases required by applicable law; use the Services to send unsolicited bulk email; or resell the Services other than as your own Customer Platform.

Your Authorized Users and End Users. You must not allow anyone who uses your Customer Platform, including your Authorized Users and your End Users, to use it in a way this policy prohibits. Content they upload or post through your Customer Platform is treated as Customer Content for the purposes of this policy, and you are responsible for acting on it.

5. Age-restricted content

Where content is lawful but unsuitable for minors, you are responsible for:

(a) applying effective age assurance before access, to the standard the law of each territory you serve requires, which for some content and some territories means highly effective age verification, not a self-declared date of birth;

(b) classifying and labeling the content;

(c) keeping any records the law requires of you, including performer age and consent records where applicable; and

(d) geo-restricting where a territory prohibits the content.

We provide access-control tools. Configuring them correctly, and meeting the obligations that apply to you, is yours. Your indemnity under clause 15 of the Terms of Service applies to your content whatever its type.

6. Reporting

Report a breach of this policy to [email protected]. Report copyright infringement under the Copyright Policy (vodlix.com/copyright).

7. Enforcement

We may remove or disable content, restrict its availability, suspend a Customer Platform, or terminate an Account where reasonably necessary in response to a breach of this policy, applicable law, a valid legal or regulatory requirement, or a material risk to the Services, Vodlix, our providers, Customers, End Users or third parties. We will act proportionately having regard to the nature and seriousness of the issue. Where reasonably practicable, we will tell you first and give you a reasonable opportunity to fix the problem. We may act without prior notice where we reasonably consider it necessary, for example where the breach is serious or unlawful, where there is a risk of harm to End Users, third parties or the Services, where the law, a competent authority or one of our infrastructure or app-store providers requires prompt action, or where you have repeatedly breached this policy.

We will tell you what we did and why, and you may respond to [email protected]. We will consider a response in good faith and reverse our action if it was wrong.

8. What Vodlix is

Vodlix provides technology and infrastructure that enables Customers to operate their own branded streaming services. Customers choose and control the content made available through their Customer Platforms and are responsible for that content.

We do not pre-screen Customer Content and do not undertake a general obligation to monitor it. We act on notices and reports in accordance with this policy and applicable law.

9. Reporting content

Anyone may report: you do not need an account, and you do not need to be affected.

9.1 What to include

• Where it is: the URL or enough to locate it

• What is wrong with it, and why you believe it is illegal or breaches our rules

• Your name and email, so we can tell you the outcome (not required for reports of child sexual abuse material)

• A statement that your report is accurate and made in good faith

Reports may be submitted in any of the languages this policy is published in.

9.2 Anonymous reports

We accept them. We will act on them, but cannot tell you the outcome.

10. What we do with a report

10.1 Acknowledgment

Where appropriate, we may acknowledge receipt and provide a reference for the report.

10.2 Assessment

We assess without undue delay, considering what is reported, the applicable law, the Acceptable Use Policy, and whether the material is manifestly illegal.

We may ask the Customer for context, except where doing so would risk harm, prejudice an investigation, or where the content is child sexual abuse material.

10.3 Timescales

We review reports and notices as soon as reasonably practicable, taking into account their nature, seriousness, complexity and any risk of harm. We may prioritize reports involving illegal content, child sexual abuse material, terrorist content, threats to life or safety, or other serious harm. Where applicable law or a valid order of a competent authority requires action within a specified timeframe, we will act in accordance with that requirement.

10.4 What we may do

Take no action; remove or disable the content; restrict its availability in particular territories; suspend the Customer Platform; terminate the account; or refer to law enforcement.

We act proportionately. Removing one video is preferred to suspending a service where that addresses the problem.

11. Statements of reasons

Where appropriate, and subject to applicable law, we may provide the Customer with information about an enforcement action, including the nature of the action and the reason for it. We may limit or withhold information where disclosure is prohibited by law, could prejudice an investigation, create a security or safety risk, or compromise our systems or those of a third party. Where applicable law requires us to provide a statement of reasons, we will do so in accordance with those requirements.

12. Appeals

Customers and, where appropriate, reporters may ask us to review an enforcement decision by contacting the address specified below. We will consider review requests reasonably and in accordance with applicable law. We may decline to reconsider repetitive, abusive, manifestly unfounded or substantially identical requests. Where we determine that an action was taken in error, we may reverse or modify it as appropriate. Nothing in this section limits any rights or remedies available under applicable law.

13. Child sexual abuse material

We treat child sexual abuse material (CSAM) as a serious and urgent matter. Where we identify, or receive a credible report of, suspected CSAM, we may immediately remove or disable access to the material and suspend or restrict the relevant Customer Platform or Account without prior notice.

We will preserve relevant material and associated information where required or permitted by applicable law and report suspected CSAM to the appropriate law enforcement, regulatory or designated reporting authorities where required or appropriate under applicable law. We will cooperate with competent authorities in accordance with applicable law.

We will not restore material that we reasonably believe constitutes CSAM unless required by law or a competent authority. Access by Vodlix personnel to suspected CSAM will be limited to what is reasonably necessary and legally permitted for handling, preservation, reporting or compliance purposes.

14. Threats to life or safety

Where we become aware of information indicating a credible and serious threat to the life or safety of a person, we may notify appropriate law enforcement, emergency services or other competent authorities, and disclose relevant information where permitted or required by applicable law. We may do so without prior notice to the Customer.

15. Repeat breaches

We may suspend or terminate Customers who repeatedly breach this Acceptable Use Policy, taking into account the nature, seriousness and frequency of the breaches. Copyright repeat infringement is handled under the Repeat Infringer Policy in our Copyright Policy (vodlix.com/copyright); other categories are assessed on seriousness and frequency.

We may suspend or terminate immediately for content in §13, terrorist content, or where continuing risks serious harm.

16. Misuse of reporting

Submitting reports that are manifestly unfounded, repetitive or in bad faith may lead us to suspend processing your reports for a reasonable period, after warning you.

We do the same for Customers who repeatedly submit manifestly unfounded appeals.

17. Orders from authorities

Where we receive a valid and legally binding order from a competent authority requiring us to act against content or provide information, we will comply with the order in accordance with applicable law. We may inform the Customer of the order and its effect unless prohibited by the order, applicable law, or where notification could prejudice an investigation or create a safety or security risk.

We may provide confirmation of our response to the competent authority where required or appropriate.

18. Transparency

We maintain appropriate records of reports, enforcement decisions and appeals for as long as reasonably necessary for compliance, security, dispute resolution, enforcement of our agreements and other legitimate business purposes, subject to applicable law and our data retention obligations.

19. Changes to this policy

We may update this policy. Because it forms part of the Terms of Service, changes are made and notified under clause 21 of the Terms of Service, and we will post the updated policy here with a new date. We may make a change with immediate effect where we must do so to comply with the law or an order of a competent authority, or to address an unforeseen and imminent risk to End Users, users or the Services, and we will tell Customers as soon as we can.

20. Contact

Reports to our Trust & Safety team: [email protected] · Copyright: [email protected] · Appeals: [email protected] · Law enforcement: [email protected]

Fast OTT Ltd, trading as Vodlix, company 15157138

Office 7, 480 Larkshall Road, London, England, E4 9HH, United Kingdom