Security & DRM FAQs

The Vodlix player runs on web browsers, iOS and Android mobile apps and every supported TV platform, with controls adapted to mouse, touch or remote on each.

Set a concurrent screen limit and a device limit on each subscription plan in Vodlix. The platform enforces the limit at playback across every device, with no code changes required.

They do. A transactional order carries its own allowance for how many screens it opens on, separate from whatever a subscription allows. That matters because a film somebody bought outright and a plan they pay for monthly are not the same commitment and do not need the same rule.

Vodlix discounts can take a fixed amount off or a percentage of the total, with an optional minimum order amount, and can apply to any purchase, to subscription plans only or to pay-per-view titles only.

Yes. Vodlix lets you set both a total redemption limit and a per person limit on every discount code, so a code shared publicly cannot run away with your margin.

Yes. You can limit a Vodlix discount to subscription plans or to pay-per-view titles, list the specific titles a pay-per-view coupon covers, and attach a minimum order amount so it only applies above a threshold you set.

Yes, if you want them to. Each Vodlix coupon either runs forever or is valid between a start and an end date, and outside that period it is rejected at checkout automatically, without any manual intervention.

Vodlix asks for usage limits, scope, minimum spend and expiry when the code is created, so every promotion has a defined worst case before it reaches an audience.

No, though they sit together. A coupon reduces a price at checkout. A gift card carries a balance somebody has paid for. Both are managed in the same area of the platform alongside discounting on transactional titles.

Each coupon has a Usage tab that lists every redemption: the code, the plan or title it was used on, the viewer and the date. A campaign is judged on real redemptions rather than on how many codes went out.

App stores require digital subscriptions sold inside their apps to use their own billing, so each offer must exist per route. Vodlix gateway level packages keep those versions coherent and in step.

No. However a subscriber paid, whether through your website, the App Store or Google Play, Vodlix holds a single view of what they are entitled to, so support and reporting are never split.

App store price tiers are fixed steps that include local tax and platform commission, so in app prices rarely match web prices exactly. The store price is set in each store against the product ID the package carries, while the web price is set on the package itself.

No. The goal is that a viewer is never surprised by what they are charged, not that the figures match exactly. Vodlix lets you be clear about the price on each route.

Yes. Vodlix lets you choose which payment gateways may sell each package, so a promotional plan can be web only while standard tiers are available through every store.

Generally not directly, because the store holds that billing relationship. The honest answer is to direct them to the store, and the useful thing is that the platform records which route the subscription came through so you know before the conversation starts.

No. However the payment was taken, the platform holds one view of who is entitled to what, so support and reporting are not split by route even though the money arrived through different providers.

Yes. Home page content set in the Vodlix CMS appears in the same positions on web, mobile and TV, so a launch leads everywhere at once with no separate curation per platform.

Vodlix provides various monetization options, including subscription models, in-app purchases, and ad integrations, enabling you to generate revenue from your content directly through the app.

That is the normal arrangement. Every television platform sits on the same backend, so each one you add is extra reach rather than extra maintenance, and a subscriber moves between them on one account.

Yes. Each Vodlix live channel carries its own number, so viewers can tune directly from a remote the way they would on traditional television.

They do, in one app and on one platform. A viewer can move from a channel into a boxed set without leaving your service, and both are covered by the same subscription, rental or advertising arrangements rather than needing separate products.

Yes. Import your products and product plans first, then your subscriptions, and each subscription is linked to its plan. Recurring billing runs through your payment gateway, so plan how renewals move with our team before you switch.

Yes. Vodlix mobile apps share subscriptions, profiles, lists and watch progress with every other screen, so a viewer's experience continues seamlessly between devices.

Yes. Each title's state, such as published, unpublished or still processing, is visible directly in the Vodlix content list, so reviewing the catalogue is fast and gaps are spotted at a glance.

The monetization model is visible on the admin side against every title, and on the viewer side it is expressed by what happens when they open it. Being able to see the mix while managing the catalogue is what stops a listing filling up with titles most of your audience cannot open.

Yes. Vodlix lets you run multiple payment gateways in parallel across your platform, so different markets and payment types can be served by different providers at the same time.

Running several gateways on Vodlix lets each market pay through the provider it trusts, which raises conversion, and keeps checkout working when one provider has an outage.

Yes. Vodlix shows performance per gateway, including failed and successful transactions, so you can route volume toward the providers that settle reliably in each region.

No. Payment gateways on Vodlix can be added, enabled or removed independently, so your payment mix can evolve as your markets change without migration projects or downtime.

Viewers complete purchases far more often when checkout matches what they are used to. Offering a familiar, trusted payment method per region through Vodlix directly reduces abandoned checkouts.

Somewhat, since each is a credential and a relationship. The comparison worth making is against the revenue from a market you otherwise cannot serve, which is usually a considerably larger number than the maintenance.

Yes, test mode puts payments through your gateways without charging anybody. It is worth using properly, because a misconfigured gateway looks identical to a working one until money is supposed to move.

Ask how people in that market already pay for things rather than which providers support the currency. Those are different questions, and the second one is the one that produces a checkout nobody completes.

Yes. Catch up is treated like the rest of your content, so subscription entitlements and advertising apply to a recorded programme the same way they apply to the live broadcast.

The Vodlix Orders Manager shows every rental, purchase and subscription transaction in a single ledger, with the buyer, amount, payment status, refund history and gateway visible on each row.

Yes. Every order in the Vodlix Orders Manager links directly to its invoice, so when a customer asks for a receipt your team can open it in one click.

Rental Hours on each title decides. A rental ends that many hours after purchase; a title with 0 rental hours is a permanent purchase that survives a reinstall or new device. Both sit in the same ledger so monthly revenue adds up in one place.

Each Vodlix order names the gateway that processed it, so a provider that starts failing or delaying settlements shows up as a pattern in the Orders Manager rather than a run of unrelated complaints.

It does. The gateway appears on the row, so if one provider starts failing you see it as a run of orders sharing the same name rather than as a handful of unconnected complaints. That is usually the difference between noticing on the day and noticing at the end of the month.

The Sales Dashboard answers questions about the business, such as how the month is going and which packages are growing. The Orders Manager answers questions about one transaction. You need both, and they are built from the same underlying records, so the totals on one always agree with the rows on the other.

Partly. The Vodlix API reports an order's status, returns a viewer's own purchases and rentals and issues refunds, so a support tool or a reconciliation job can check individual orders. For totals, Reports gives revenue and new orders for any date range you choose, from the same paid orders the ledger lists.

The Vodlix Package Content Explorer lists the titles included in each subscription package, visible to viewers on web, mobile and TV before they pay, so they know what a plan contains.

Viewers subscribe for something specific to watch. Showing package contents answers that question at the point of decision, which converts better than asking viewers to pay to find out.

Yes. Most subscription refunds come from viewers who expected a title that was never included. Making Vodlix package contents visible removes the cause of those refunds rather than just handling the complaint.

Some viewers will look and leave, but far fewer are lost than to subscribers who join blind, find the gap, cancel and tell others the catalogue is misleading. Transparency is the cheaper failure.

Yes. When viewers can see what a Vodlix package includes, they choose plans that actually suit them, use them more and keep them longer, which shows up as longer subscriber lifetimes.

That is an editorial judgement, and the honest version is usually better. A curated sample invites the suspicion that the rest is weaker, whereas showing the catalogue lets somebody decide for themselves and keeps the ones who genuinely want it.

Considerably. The difference in content between two tiers is usually more persuasive than the difference in price, and it is far easier to understand than a list of technical entitlements.

Catalogues change constantly as rights begin and end, so it is worth being clear that a package is what it contains now rather than a permanent list. Being straightforward about that at the point of sale avoids a harder conversation later.