premium-support

Vodlix Premium Support Plans

Receive support from streaming experts. At Vodlix , we believe that when our customers succeed, so do we. Our premium support plans offer various levels of service so you can get the help you need, when you need it.

SILVER

£

299

/mo
/ Per Month (Billed Annually)
Online Ticket Submission
8-Hour Response Time (weekdays only)

GOLD

£

379

/mo
/ Per Month (Billed Annually)
Online Ticket Submission
2-Hour Response
Web Conference Support (with Screen-Share)
Advisory Services—3 Hrs. Incl.

PLATINUM

£

759

/mo
/ Per Month (Billed Annually)
Online Ticket Submission
1-Hour Response
Web Conference Support (with Screen-Share)
Advisory Services—12 Hrs. Incl.
Hot Fixes
Dedicated Account Owner

Complete Details Of Support Plans

Response times listed in Gold and Platinum plans only apply to Severity Level 1 submissions made via the customer support portal.

Premium support subscriptions grant access to the following support services. Please note: Active maintenance and support is required in order to purchase a premium support plan and access technical support.

Support Services

Online Ticket Submission: Open a ticket for our technical support agents at Vodlix Client Area.

Response Time: A technical support agent will be actively working on your case.

Web Conference Support with Screen-Share : Speak with a technical support agent while showing them your issue in real time.

24×7 Support: A technical support agent will be available to respond to your support needs 24 hours a day, 7 days a week.

Vodlix Advisory Services : Included with Gold and Platinum Premium Support! Get one-on-one training or advice from a Vodlix expert on streaming basics, your architecture or streaming workflow, configuring advanced features, performance tuning and scaling. Also available for purchase without a Premium Support Plan.

Hot Fixes: Special software patches will be created to fix your specific issue, if deemed necessary by our engineers. This is available only to customers running the latest version of Vodlix.

Dedicated Account Owner : You will receive an account manager who will be your direct contact at Vodlix and oversee your needs.