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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

General

What is Vodlix?

Vodlix is a white-label OTT solution for video on demand and live TV streaming, designed to let publishers run fully functional branded streaming platforms with ongoing technology and support.

Video Platform, General, Monetization

What are the benefits of using Vodlix?

Vodlix offers instant launch, transparent pricing with no hidden fees, an all-inclusive platform with zero code setup, and a purpose-built OTT solution with customizable features.

General, Sales & Marketing

How can Vodlix help with website customization?

Vodlix provides customizable themes and templates that can be edited with our easy-to-use visual editor. You can create a fully customizable and branded experience without any coding knowledge. Our themes are designed to give your platform a polished look on any device.

General

Is there a free trial available for Vodlix?

Yes, Vodlix offers a free trial to help you get a feel for how platforms work in a better way.

General, Sales & Marketing

What monetization models does Vodlix support?

Vodlix offers a range of monetization models, including Advertising-Supported (AVOD), Transactional Video on Demand (TVOD), Subscription Video on Demand (SVOD), and Hybrid models.

General, Video Platform, Monetization

How can I get started with Vodlix?

To get started with Vodlix, follow these simple steps:

1. Visit the Vodlix website and sign up for an account. 2. Choose the plan that best fits your needs and requirements. 3. Start customizing your platform with the help of Vodlix's themes, templates, and plugins. 4. Utilize the live editor to preview your changes in real-time. 5. Use the visual editor to fully customize your platform without any coding. 6. Get started with monetizing your content through different monetization models. 7. Launch your platform and start attracting your target audience.

If you need any help or have any questions, feel free to contact Vodlix's support team.

General, Getting Started

Does Vodlix support live streaming?

Yes, Vodlix fully supports live streaming. You can broadcast live TV channels, set up an Electronic Program Guide (EPG), run live events, and deliver live content to your audience across web, mobile, and TV apps, all from a single platform.

General, Live Streaming, Sales & Marketing

How does Vodlix offer a zero code setup?

Vodlix is designed so you never need to write a single line of code. A built-in visual editor lets you customise your platform, themes, colours, layouts, and branding, in real time. App deployment across 16+ platforms is handled for you, so you can go from sign-up to a live streaming service without hiring a development team.

General

Does Vodlix offer both cloud hosting and on-premise deployment?

Yes. Vodlix gives you the choice: launch on Vodlix-managed cloud infrastructure for a fully hands-off experience, or deploy on your own servers with an on-premise installation for full control over your data and infrastructure. Both options are available across all plans.

General

Is Vodlix a good alternative to Brightcove for white-label OTT?

Absolutely. Unlike Brightcove, Vodlix is a fully white-label solution, no watermarks, no third-party branding. Vodlix also includes Live TV with EPG, on-premise hosting, and built-in monetization models (SVOD/AVOD/TVOD) that Brightcove lacks. You can launch without an IT team and at a fraction of the cost.

General

Is Vodlix suitable for small businesses and startups?

Yes. Vodlix is built to scale with you, whether you are a solo creator, a startup, or a growing enterprise. Transparent pricing with no hidden fees, a zero-code setup, and flexible cloud or on-premise hosting mean you can launch a professional OTT platform on any budget and grow into it over time. Read our guide on the future of IPTV and how streaming businesses can prepare for the next phase of internet TV.

General

How is Bandwidth Calculated?

Bandwidth cost is generally calculated on the total file size of a video being played back. An average HD 1 Hour movie will consume a bandwidth of about 1024 mb.

General, Video Platform

What does the cloud pricing plans include?

Our plan pricing includes the website, preset templates that you can customise with your color options, storage, hosting on the cloud, Bandwidth and Security.

General

Do you provide Mobile & TV Apps?

Yes we offer white labeled Mobile and TV Apps, Vodlix will build, and deploy these on respective app stores under your name. Please check our Cloud pricing table for more info on additional costing for Mobile / TV Apps. For Self Hosted plan, contact our sales team with your requirements to get a quotation.

General, OTT Apps, Sales & Marketing

Do I have to pay extra for Technical Support and Maintenance?

No, all Cloud plans Tech Support, Product updates and regular Maintenance so that you don’t need to worry about anything once you launch. For Self Hosted Plans : Technical support and updates are free for the first 3 months, for further support plans contact our sales team.

General, Sales & Marketing

Do you offer Customizations? Can we Integrate our Preferred Payment method Gateways and CDN?

Yes, we offer all kinds of customization’s in Vodlix. Any customization’s requests are chargeable separately, for which you will receive a detailed quote before any work starts and is billed to you. You can also request for a custom integration with your required Payment Gateway or CDN provider, our team will give you a detail quote for the same and integrate it upon your approval

Integrations & API, General

Are there any Hidden Charges or Taxes?

All plans include details of all the charges; you will be required to pay additional fees only if you exceed the bandwidth as per our pricing table and any storage charges if applicable. Local taxes if applicable in your country / regions are to be paid by you directly to your respective tax authorities.

General

What Payment methods are available to purchase Cloud Plans?

Vodlix supports all leading credit and debit cards, in case you want to make payments via any alternate methods, you can speak with us and request for PayPal or Wire Transfer Details.

General

Does Mobile & TV App Submissions Includes Marketing Material?

No, we only setup the App with Certificates and Publishing process. You will have to upload the screenshots & Marketing Details. Or you will share them with us and we will upload.

General, OTT Apps, Sales & Marketing

What makes a great viewer experience on an OTT platform?

Low-latency streaming, reliable video hosting, quality optimization for any connection or device, easy content discovery with search and personalized recommendations, and responsive apps that work across TVs, mobiles, and computers.

General

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