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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Content Management

Do viewers notice trick play thumbnails?

Viewers rarely praise them but always notice their absence. Without preview thumbnails a player feels clumsy, which is why Vodlix includes trick play as standard.

Content Management, Video Platform

How many frames should be generated?

None by hand. A preview frame is taken every two seconds when the video is processed, whatever its length, and grouped 36 to an image, so a ninety minute film needs 75 small images and a twenty two minute episode 19.

Video Platform, Content Management

Can we ship Apple TV alongside our other TV apps?

That is the usual approach. Apple TV, Android TV, Roku and Samsung Tizen all read one catalogue and one subscriber base, so each platform you add is extra reach rather than extra maintenance.

OTT Apps, Content Management

When should I use an external video embed on Vodlix?

Use an external embed for marketing clips, promotional content and third party video that does not need a paywall, territory restrictions or your own analytics. Host paid and exclusive content on Vodlix instead.

Content Management, General

How do I keep full control over a video on Vodlix?

Upload it through Vodlix Video Uploading and Transcoding. Hosted video is delivered through your CDN, protected by conditional access, geo fencing and DRM, and feeds your own analytics.

Content Management, General

Can the external platform break my page?

It can remove the video, restrict it regionally, place its own advertising in front of it or change how embedding works, and you will not be consulted. For marketing material that is acceptable. For paid content it is not.

Content Management

What should I use for trailers instead?

Attach the trailer to the title on your own platform. It then plays in your player, counts in your numbers, can be published before the film it promotes, and travels wherever that title appears.

Content Management

What do Vodlix video encoding settings control?

Vodlix video encoding settings control how many renditions, at which resolutions and bitrates, each upload produces, so you choose the encoding ladder deliberately rather than by default.

Video Platform, Content Management

What does keeping original files do?

It stores the source alongside the transcoded versions, which allows the original to be downloaded and enables playback before transcoding finishes. The cost is holding a second copy of everything, so it is worth switching on deliberately rather than by default.

Content Management, Video Platform

What does Vodlix do with an uploaded video file?

Vodlix transcodes each upload into multiple renditions, packages it for adaptive playback on phones, browsers and TVs, attaches artwork and stores it on the CDN, so the file is ready to publish on every screen.

Content Management, Getting Started

How can I upload video content to Vodlix?

Vodlix offers three ingest routes: direct upload through the admin area for single titles, fetch from a public URL for larger volumes and automation, and bulk delivery over secure FTP for migrations.

Content Management, Video Platform

Can I add video to Vodlix through the API?

Yes. The Vodlix REST API ingests new video from a public HTTPS URL, so distributor feeds, production workflows and scheduling systems can push titles directly into your catalogue with metadata attached.

Content Management

What is the best way to migrate a back catalogue to Vodlix?

Secure FTP bulk delivery is the best route for a back catalogue. It moves hundreds of large files unattended, resumes interrupted transfers and feeds every file straight into the Vodlix transcoding pipeline.

Content Management

Can I track transcoding progress in Vodlix?

Yes. Vodlix shows the processing state of every upload in the CMS while it runs, so you can see which titles are ready to publish and which are still encoding, with no guesswork.

Content Management, Getting Started

How does watch history help me as an operator?

It powers your continue watching rails, which is one of the strongest returning visit prompts a streaming service has, and it feeds your analytics with completion data. Knowing which titles get finished rather than merely opened is what tells you where your catalogue budget is working.

Analytics, Content Management

Can I change the look of the whole site rather than one page?

Yes. Site templates can be previewed, customised and activated separately, so you can look at an alternative before committing and switch back if it is not right. That is a different job from building one landing page, and it is deliberately kept as a different screen.

Video Platform, Content Management

What is Vodlix CMS?

Vodlix CMS is a user-friendly and modern content management system for videos with advanced features such as scheduling, reporting & analytics, secure live streaming, exclusive subscription management, user management, SEO management, and power pack marketing tools.

General, Sales & Marketing, Content Management

How can I upload large files of subtitles to Vodlix?

Vodlix supports bulk upload of subtitles via SFTP, making it easy to upload large files without missing any text.

General, Content Management

What is the difference between subtitles and closed captions?

Subtitles are text alternatives for the dialogue in a video, while closed captions describe additional sounds and noises present in the video.

General, Content Management

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