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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Live Streaming

How do I manage my content on Vodlix?

Vodlix’s Video CMS allows you to upload, categorize, and manage your on-demand video library. From the CMS, you can control monetization, platform customization, analytics, and security features.

Video Platform, Live Streaming

Does changing channel on Vodlix live TV reload the page?

No. In Vodlix live TV the player and channel list stay on the same screen, so switching channels is instant and never means going back to a menu.

Live Streaming, General

Where is the programme guide in Vodlix live TV?

The full Vodlix programme guide is one tap away from the live player, with what is on now shown directly above the channel list, so most viewers get what they need without leaving playback.

Live Streaming, OTT Apps

Can a viewer move a live channel from phone to TV?

Yes. Vodlix supports casting and handoff, so a channel found on a phone can be thrown to the television without restarting the stream, which is how live viewing often begins in a household.

Live Streaming, Content Management

How do viewers navigate many live channels on Vodlix?

Vodlix groups channels into categories such as news, sport, entertainment or local, alongside channel search, so a lineup of hundreds of channels stays as easy to navigate as a dozen.

Live Streaming, OTT Apps

Do live channels keep their channel numbers on Vodlix?

Yes. Each Vodlix live channel carries its own number, so viewers can tune directly from a remote the way they would on traditional television.

Monetization, Live Streaming

What if my guide data is wrong?

There is a control to refresh the guide directly, so a correction sent by a provider can be pulled in immediately rather than waiting for the next scheduled poll. Schedule errors are visible to every viewer at once, which is why being able to fix one on the spot matters.

Live Streaming, Video Platform

Can a viewer send a live channel to their television?

Yes. A channel found on a phone can be cast to the big screen without restarting it, which is how a lot of live viewing actually begins. Somebody sees that something is on, and then wants it in the living room rather than in their hand.

OTT Apps, Live Streaming

Do live channels and on demand content sit together?

They do, in one app and on one platform. A viewer can move from a channel into a boxed set without leaving your service, and both are covered by the same subscription, rental or advertising arrangements rather than needing separate products.

Live Streaming, Monetization

Where can I learn more about each mobile app?

Vodlix has dedicated pages for the iOS app and the Android app, with details specific to each platform, its store and its audience.

OTT Apps, Live Streaming

What does multicast change for live streaming?

Vodlix multicast lets you send a live channel once and have the network replicate it to every receiver, so the cost of delivering a channel is largely independent of how many people are watching.

Live Streaming, General

Does multicast work over the open internet?

No. Multicast requires a managed network that you control between the headend and the subscriber. For open internet audiences, Vodlix delivers the same channels via unicast from a global CDN.

Live Streaming

Can multicast be used for on demand content?

No. Multicast suits live channels where every viewer watches the same moment at once. On demand content, where each viewer is at a different point, is delivered by Vodlix using unicast.

Live Streaming

Who benefits from Vodlix multicast support?

Telecoms, cable operators, hotels, campuses and enterprise networks benefit most, because they control the network between the headend and the subscriber and can deliver live channels at broadcast scale.

Live Streaming, Video Platform

What should open internet streaming services use instead of multicast?

Open internet services should use unicast delivery from an edge network, which Vodlix provides through its global CDN with adaptive bitrate streaming for every viewer.

Live Streaming

Do I have to choose between multicast and unicast?

No, and most operators run both. Multicast to set top boxes on the managed network, unicast to mobile apps, browsers and anybody outside the footprint, with one platform carrying the catalogue and entitlements behind both.

Live Streaming, OTT Apps

Is my subscriber the same customer on both paths?

They should be, and that is the point of running one platform underneath. The catalogue, guide, entitlements and account are shared regardless of how a stream physically reached somebody.

Live Streaming, Video Platform

How do I know whether this applies to me?

Ask whether you control the network between your headend and your subscriber. If the answer is no, this is not your solution and you should be reading about content delivery networks instead.

Getting Started, Live Streaming

What does Vodlix nDVR do?

Vodlix nDVR, or network DVR, records live channels in the cloud so viewers can watch programmes after they have aired, giving linear channels the flexibility of on demand content.

Live Streaming, General

Where do viewers find catch up content on Vodlix?

Viewers find catch up programmes inside the Vodlix electronic programme guide by scrolling back to earlier entries, so there is no separate catch up section to learn.

Live Streaming, OTT Apps

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