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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

OTT Apps

Do these rules apply in the mobile and TV apps too?

They do, and that is the whole point of enforcing at the stream. An app cannot decide for itself that somebody is entitled, because it is never asked. It requests a stream and the platform either issues one or does not, which is why an old app version cannot become a way around your rules.

OTT Apps, Security & DRM

What casting does Vodlix support?

Vodlix supports Google Chromecast and Apple AirPlay, so viewers can send playback from the Vodlix mobile app or web player to a television with a single tap.

OTT Apps, Video Platform

Why is casting useful for a streaming service?

Casting lets viewers browse and choose on the phone in their hand, where typing is easy, then watch on the big screen. It avoids remote control typing and matches how many households already behave.

Video Platform, OTT Apps

Where does a viewer browse when casting from Vodlix?

The viewer browses, searches and picks a title on their phone or laptop, then casts playback to the television, leaving the phone free while the title plays on the big screen.

OTT Apps

Can the phone control playback after casting?

Yes, pause, seek and volume all work from the phone, which is a considerably better remote control than the one that came with most televisions. Being able to scrub with a thumb rather than a directional pad is the clearest example.

OTT Apps, Video Platform

What happens to the position if they switch to the TV app later?

It follows them, because the position belongs to the account rather than to the device or the method. Somebody who cast last night and opens the television app tonight finds the same place waiting.

Video Platform, OTT Apps

Does casting work on televisions where I have no app?

That is one of its main benefits. Casting reaches televisions and streaming sticks you have not built for, which widens your addressable audience without another build or another store review.

OTT Apps

Can a content list be shown as a Top 10 row?

Yes. Set a content list's type to Top 10 and the row shows its titles with large rank numbers. It can be curated by hand or filled dynamically from a category or tag, like any other list.

OTT Apps, Content Management

Does Continue Watching show how much time is left?

Yes. Each in progress title in the Vodlix Continue Watching rail shows a progress bar, and its More Info panel shows the time remaining beside the Resume button, so the viewer knows what finishing it will take.

OTT Apps, Video Platform

Does Continue Watching work across devices?

Yes. Playback position on Vodlix belongs to the viewer's profile rather than the device, so the Continue Watching rail is identical on a phone, television or the web.

Video Platform, OTT Apps

Does each profile keep its own position?

Positions belong to the viewer rather than being pooled across a household, which is the reason profiles exist at all. A family sharing one subscription should not be sharing one place in a series.

Video Platform, OTT Apps

Does a Vodlix premiere release on every screen at once?

Yes. A scheduled Vodlix release goes live on the website, mobile apps and TV apps at the same instant, so no platform receives the title early or late.

OTT Apps, Content Management

Can a scheduled title publish early by accident on Vodlix?

No. Vodlix scheduled release removes manual publishing entirely, so nothing goes live before its set time and no one has to watch the clock.

Sales & Marketing, OTT Apps

Why does reversible design matter for a streaming service?

Reversibility removes the risk that makes redesigns get deferred for years. With Vodlix custom templates, refreshing the look becomes an ordinary decision rather than a quarterly project.

Content Management, OTT Apps

Does the template apply to my apps as well?

Templates govern the web front end, while the apps have their own presentation with the branding shared between them. What travels across all of them is the brand layer rather than the layout, since a television and a browser cannot use the same structure anyway.

OTT Apps, Content Management

Does the Vodlix player work well with a TV remote?

Yes. Vodlix player controls are tuned per device, including a scrubber that behaves properly under a directional pad and visible focus for every control on television.

Video Platform, OTT Apps

Can viewers cast to a television?

Yes. Casting from the mobile apps to a connected television is built into the player, so a viewer who starts on a phone can move it to the big screen without leaving the app.

OTT Apps

Is the same player used on every platform?

The same player and the same catalogue, arranged differently for each. The television build is designed around a remote rather than scaled up from the web, and the mobile build is built for one hand, because a single layout on all three ends up poor on all three.

OTT Apps, Video Platform

What does the Vodlix device management system record?

Vodlix records every playback session against the account that opened it, including the device, the app and the IP address, all searchable by user, device or address from the admin area.

Video Platform, OTT Apps

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