Frequently Asked Questions

Yes. Vodlix breaks sessions down by app and device type, so you can see whether viewing happens mainly on smart TVs, mobile or web and prioritise accordingly.

A Vodlix menu item can point to an internal page, an external link or a content list, so a curated collection can be promoted to the top level navigation the week it matters.

It puts the titles you most want watched in the first thing viewers see, with a Play button on every slide, so a strong title does not depend on viewers scrolling down to find it.

Yes. Vodlix EPG includes channel search and genre filters, and where nDVR is enabled, recently aired programmes are available for catch up directly from the guide.

It is. The same schedule renders on your website, in your iOS and Android apps, and across the TV apps including Roku, Samsung Tizen, LG webOS, Android TV and Apple TV. The television layout is built for navigating with a remote rather than being a stretched version of the web view.

A Fire TV app builder lets a broadcaster or OTT service launch its own branded Amazon Fire TV app without writing Android code. With Vodlix you enter the app name, package name, signing files and artwork in the admin, and the Fire TV app is built from those settings on the same catalogue and accounts as your other apps.

Fire TV is included on the Business and Enterprise plans. Business covers Android TV and Fire TV together; Enterprise adds Apple TV, Roku, Samsung and LG. The pricing page lists what each plan includes.

The Fire TV app shows a QR code and a short sign-in code. Viewers scan the code with a phone, or go to your site's /mytv page and enter the code, then sign in there; the TV signs in to the same account. Signing in with email and password on the TV also works.

Yes. Your Fire TV app carries your app name, logo, launcher icon and splash screens, so viewers see your brand in the Fire TV launcher and throughout the app.

Yes. The Vodlix Fire TV app reads the same catalogue, content lists and subscriber accounts as your website, mobile apps and other TV apps, so a title published once appears everywhere and a subscriber signs in with the same account.

Yes. Vodlix Settings has a Contact Us display text for TV apps, under Business Details, where you set the help address, email or phone number viewers see on the television.

App stores require digital subscriptions sold inside their apps to use their own billing, so each offer must exist per route. Vodlix gateway level packages keep those versions coherent and in step.

No. However a subscriber paid, whether through your website, the App Store or Google Play, Vodlix holds a single view of what they are entitled to, so support and reporting are never split.

Generally not directly, because the store holds that billing relationship. The honest answer is to direct them to the store, and the useful thing is that the platform records which route the subscription came through so you know before the conversation starts.

Which packages need to exist in which stores, and accepting that the prices will differ. Working that out early is considerably cheaper than discovering it during an app review, which is when most operators meet this for the first time.

The sections are the same because all three read the same arrangement, though each platform lays them out to suit its own screen and input. That means one decision rather than three, and a promotion appearing everywhere at once rather than drifting.

Yes. The Vodlix iOS app is fully white label, with your logo, colours, name and catalogue throughout, and nothing on screen indicating that it was built on Vodlix.

No. Vodlix handles iOS development, App Store submission and ongoing updates as part of the service, so you launch and maintain a native iOS app without in house Apple developers.

Yes. The Vodlix iOS app is a native application built for iPhone and iPad, not a web view wrapped in a shell, so it delivers native performance, navigation and playback.

Yes. Branding, layout and features of the Vodlix iOS app are configured from the admin area to fit your brand, and changes are reflected in the app builds Vodlix produces.