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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

OTT Apps

How does a native iOS app help my streaming business?

A Vodlix iOS app gives viewers direct access to your content from their home screen, supports notifications and in app purchases, and raises engagement and retention on the devices viewers use most.

OTT Apps

Can I engage with my audience through the Vodlix iOS app?

Absolutely! The Vodlix iOS app includes engagement features such as push notifications, user comments, and interactive content options, allowing you to stay connected with and engage your audience.

OTT Apps

Is there support available for setting up the iOS app?

Yes, Vodlix offers comprehensive support to assist you with setting up and configuring your iOS app. Our customer support team is available to help you at any stage of the app creation process.

OTT Apps

How can I monetize my content through the Vodlix iOS app?

Vodlix provides various monetization options, including subscription models, in-app purchases, and ad integrations, enabling you to generate revenue from your content directly through the app.

OTT Apps, Monetization

How do I publish my Vodlix iOS app to the Apple App Store?

Once your app is ready, Vodlix guides publishing it to the Apple App Store. Our platform simplifies the process, ensuring your app meets all necessary guidelines and is prepared for distribution.

OTT Apps

Can I update my Vodlix iOS app after it's been launched?

Yes, you can easily update your app with new features, content, or design changes through the Vodlix platform. Updates can be published directly to your app, keeping your audience up-to-date with the latest version.

OTT Apps

Is the Vodlix iOS app secure?

Security is a top priority at Vodlix. The iOS app is built with robust security features to protect your content and user data, ensuring a safe and secure experience for your audience.

OTT Apps

What are the technical requirements for using the Vodlix iOS app?

The Vodlix iOS app is compatible with most iOS devices running iOS 12.0 or later. For optimal performance, ensure your device meets these requirements.

OTT Apps

How do I get started with Vodlix to create my iOS app?

Simply sign up on the Vodlix platform, select the iOS app option, and begin customizing your app. If you need assistance, our support team is available to guide you through the process.

OTT Apps

Is the Vodlix LG webOS app native?

Yes. The Vodlix LG webOS app is a native application built for LG smart TVs and the LG Magic Remote, with visible focus and directional navigation designed for the living room.

OTT Apps

Why launch a streaming app on LG webOS?

LG is among the largest television manufacturers in the world and every LG smart TV runs webOS, so a Vodlix webOS app reaches a very large installed base with no extra hardware.

OTT Apps, General

Is the LG webOS app branded as mine?

Yes. The Vodlix webOS app is fully white label, with your brand, colours and catalogue throughout and nothing on screen pointing back to Vodlix.

OTT Apps, Getting Started

Does the LG app need separate hardware?

No. The Vodlix webOS app runs directly on the LG television a viewer already owns, installed from the LG content store, with no streaming stick or set top box required.

OTT Apps, Video Platform

Does content stay in sync with our other apps?

Yes. LG reads the same catalogue, content lists and subscriber accounts as the web, mobile and other television apps, so publishing once puts a title everywhere rather than needing to be repeated per platform.

OTT Apps, Content Management

Can we run LG alongside Samsung, Roku, Android TV and Apple TV?

That is the normal arrangement. Every television platform sits on the same backend, so each one you add is extra reach rather than extra maintenance, and a subscriber moves between them on one account.

OTT Apps, Monetization

Why does Vodlix use a thumb rating instead of stars?

A thumb rating takes one tap and no thought, so far more viewers use it than a five star scale. High participation is what makes the Vodlix like and dislike data useful.

OTT Apps, Video Platform

Does a rating carry across devices?

Yes. Vodlix ratings belong to the account rather than the device, so a rating given on a television affects recommendations when the viewer opens the app on a phone.

OTT Apps

Is the rating tied to the device or the account?

To the account, so somebody who rates a film on the television sees the effect when they open the app on their phone. Anything else would be confusing, because viewers do not think of themselves as having a separate relationship with each screen in the house.

Video Platform, OTT Apps

Do comments and ratings work on phones?

Yes. In a phone browser the watch page shows the same comments thread as on a computer, and the title page has the thumbs-up Rate button under Play. A viewer can rate or comment on one screen and see it on the other.

OTT Apps, Video Platform

Where is the programme guide in Vodlix live TV?

The full Vodlix programme guide is one tap away from the live player, with what is on now shown directly above the channel list, so most viewers get what they need without leaving playback.

Live Streaming, OTT Apps

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