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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

OTT Apps

How do viewers navigate many live channels on Vodlix?

Vodlix groups channels into categories such as news, sport, entertainment or local, alongside channel search, so a lineup of hundreds of channels stays as easy to navigate as a dozen.

Live Streaming, OTT Apps

Can a viewer send a live channel to their television?

Yes. A channel found on a phone can be cast to the big screen without restarting it, which is how a lot of live viewing actually begins. Somebody sees that something is on, and then wants it in the living room rather than in their hand.

OTT Apps, Live Streaming

Can I stop people signing up with names like admin or support?

Yes. Add those names to the blocked usernames list and the signup form will refuse them. You also set the minimum password length and the shortest and longest username allowed.

OTT Apps

Which mobile platforms do Vodlix apps cover?

Vodlix provides white label native mobile apps for both iOS and Android, covering iPhone, iPad and Android phones and tablets, built and maintained by Vodlix on the same backend as your website.

OTT Apps

Are Vodlix mobile apps branded as mine?

Yes. Vodlix mobile apps are fully white label, carrying your logo, colours, name and catalogue throughout, with nothing indicating they were built on Vodlix.

OTT Apps

Do I need mobile developers to launch on Vodlix?

No. Vodlix builds both apps, submits them to the App Store and Google Play and maintains them through platform changes, so you launch on mobile without an in house development team.

OTT Apps

Do the mobile apps share data with my website and TV apps?

Yes. Vodlix mobile apps share subscriptions, profiles, lists and watch progress with every other screen, so a viewer's experience continues seamlessly between devices.

OTT Apps, Monetization

Where can I learn more about each mobile app?

Vodlix has dedicated pages for the iOS app and the Android app, with details specific to each platform, its store and its audience.

OTT Apps, Live Streaming

Are Vodlix apps one design resized for each device?

No. Vodlix designs the web, mobile and TV interfaces separately for how each device is operated, with the same catalogue structure underneath, so nothing is stretched from one platform onto another.

OTT Apps, General

Why does Vodlix treat the TV interface differently?

A television has no hover, no pointer and is viewed from metres away, so Vodlix TV apps use focus based navigation, larger text and spacing built for the living room distance.

OTT Apps

Does the catalogue differ between web, mobile and TV?

No. The content, categories, lists and accounts are identical across every Vodlix app. Only the interface and input model change, so viewers get one consistent service on every screen.

OTT Apps

Are Vodlix mobile apps designed for touch?

Yes. Vodlix mobile apps are built for touch and small screens, with gestures, thumb sized targets and layouts that suit phones and tablets rather than a shrunken web page.

Video Platform, OTT Apps

How do I know if the interface is working?

By whether people reach something to watch quickly and come back, measured per platform. An interface can be fine on the web and failing on television without anybody internally noticing, because nobody in the office watches that way.

Analytics, OTT Apps

Can viewers still see the whole catalogue?

Yes. The Vodlix full listing shows every title in the catalogue with sorting and filtering by title, release date, popularity or recent additions, so the completist has direct access to everything.

OTT Apps, Video Platform

Do I have to choose between multicast and unicast?

No, and most operators run both. Multicast to set top boxes on the managed network, unicast to mobile apps, browsers and anybody outside the footprint, with one platform carrying the catalogue and entitlements behind both.

Live Streaming, OTT Apps

Are the interface language and content language linked on Vodlix?

No. Vodlix treats interface language and catalogue language as separate settings, so a viewer can have menus in one language and title descriptions in another.

Content Management, OTT Apps

Do translations apply across web, mobile and TV?

They do, because the translation belongs to the title rather than to a page. Once a synopsis exists in a language it appears wherever that title appears, in every app, without anybody wiring it up per platform.

OTT Apps, Content Management

How do viewers choose an audio track on Vodlix?

Viewers open the Vodlix player's Settings menu and pick a language under Audio track while the title plays, switching between the original and any dub without restarting playback.

Video Platform, OTT Apps

Does this work on television as well as web and mobile?

Yes. The same tracks are listed wherever the title plays on the Vodlix player, and its TV interface has a Subtitles and Audio panel built for the remote. A track choice applies to that viewing; the next title starts on its own default track.

OTT Apps, Video Platform

How do multiple gateways improve conversion?

Viewers complete purchases far more often when checkout matches what they are used to. Offering a familiar, trusted payment method per region through Vodlix directly reduces abandoned checkouts.

OTT Apps, Monetization

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