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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

OTT Apps

Where do viewers find catch up content on Vodlix?

Viewers find catch up programmes inside the Vodlix electronic programme guide by scrolling back to earlier entries, so there is no separate catch up section to learn.

Live Streaming, OTT Apps

Does a viewer need a set top box?

No. That is the point of recording in the network rather than on a device. There is no hardware to ship or support, no local storage to fill, and a viewer who switches from a television to a phone keeps everything.

Live Streaming, OTT Apps

Can I send push notifications to my OTT app users?

Yes. From the admin panel you can send a push notification to every app user at once or to a single device, with a title, a message and an optional link to an episode or film. The platform also sends push notifications on its own when a live event or release that a viewer asked to be reminded about is about to start.

OTT Apps

Do packages apply across web, mobile and TV?

Yes, all of them read one list. Purchases inside the iOS and Android apps run through the stores' own billing and carry the renewal terms those stores require, so the apps pass review, but the package itself is defined once.

OTT Apps, Monetization

Do viewers see the MPAA rating?

Yes. When a title has an MPAA rating, viewers see it in the title details next to its maturity level, for example 13+ and PG-13. Titles without an MPAA rating show the maturity level alone.

OTT Apps

Which devices can viewers watch my video podcast on?

Vodlix publishes the same catalogue to your branded website, iOS and Android apps and TV apps, so every show and episode is available on the screens your audience uses.

OTT Apps, Video Platform

Can subscribers also buy single titles on Vodlix?

Yes. A Vodlix subscriber can purchase a premium title outside their plan, such as a live event or early release, adding transactional revenue on top of the subscription.

OTT Apps, Monetization

Can viewers still choose a lower quality themselves?

Yes. The plan sets the ceiling and the viewer can pick anything at or below it, which matters for people on metered connections. What they cannot do is exceed their entitlement.

Video Platform, OTT Apps

What does Vodlix Restrict Signup do?

Vodlix Restrict Signup limits account creation to users approved by an administrator, keeping a private, enterprise or invitation only streaming service exclusive and secure.

OTT Apps

Can I control where signups happen on Vodlix?

Yes. Vodlix lets you limit account creation to the web portal and block signups from mobile and TV apps, so onboarding happens only where you can verify it.

OTT Apps

Is the Vodlix Samsung Tizen app native?

Yes. The Vodlix Tizen app is built from the ground up for Samsung's Tizen platform, with full native functionality and performance, so it behaves the way Samsung TV owners expect.

OTT Apps

Where is the Vodlix Tizen app published?

Vodlix publishes your app to the Samsung Tizen Store, handling submission, certification and updates, so it reaches millions of Samsung smart TV users worldwide.

OTT Apps

Is the Samsung Tizen app branded as mine?

Yes. The Vodlix Tizen app is fully customisable to your brand, with your logo, colours and catalogue throughout and nothing pointing back to Vodlix.

OTT Apps

Who handles security and maintenance for the Tizen app?

Vodlix handles platform security, compliance and ongoing maintenance for the Tizen app, so your team can focus on content and growth rather than app upkeep.

OTT Apps

Can viewers browse series by genre on Vodlix?

Yes. A genre filter sits at the top of the Vodlix series listing, because most viewers choose a show by mood rather than by title, and filtering narrows a long list quickly.

Video Platform, OTT Apps

Does finishing a season advance to the next automatically?

Yes. Because Vodlix stores seasons and episodes as a real structure, finishing the last episode of one season offers the first episode of the next, so viewing continues without returning to browse.

OTT Apps, Video Platform

Is the listing the same on television as on the web?

The structure is the same and the layout is not. A remote control has four directions and an OK button, which rules out most of what works with a mouse, so the television listing is built for that rather than being a scaled down web page.

OTT Apps

What do viewers get from this structure?

A season picker on the title page, episodes listed with their own stills and synopses, the next episode offered as one finishes, and a resume point that remembers the exact episode rather than only the show.

OTT Apps, Video Platform

Can my mobile app show Shorts through the API?

Yes. The Vodlix API lists shorts series, their volumes and each short with its title, length, portrait thumbnail and watch link, so a mobile app or a custom front end can show them.

Integrations & API, OTT Apps

Can I collect extra information at signup?

Yes. You can switch on username, first and last name, phone number, date of birth, gender, zip code, country and language fields, add a terms checkbox and a marketing opt-in, and keep any field you do not need off the form.

OTT Apps

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