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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

OTT Apps

Does watch progress carry across devices on Apple TV?

Yes. Viewing progress is held on the Vodlix account, so an episode started on an iPhone at lunch continues on the Apple TV in the evening at the same point.

OTT Apps, Video Platform

Can we run the Apple TV app alongside our other TV apps?

Yes. The Vodlix Apple TV app shares one backend, catalogue, accounts and content lists with your Android TV, Roku, Samsung Tizen and LG webOS apps.

OTT Apps, Video Platform

Do subscriptions and entitlements work on Apple TV?

Yes. The television checks the same subscriber accounts as everything else, so whatever a viewer is entitled to on the web they are entitled to in the living room, with no second configuration.

Monetization, OTT Apps

Can we ship Apple TV alongside our other TV apps?

That is the usual approach. Apple TV, Android TV, Roku and Samsung Tizen all read one catalogue and one subscriber base, so each platform you add is extra reach rather than extra maintenance.

OTT Apps, Content Management

Do plan changes work in the mobile apps?

Purchases made inside the iOS and Android apps run through the stores own billing, which has its own rules about changing plans. The platform holds one view of what a subscriber is on regardless of where the change originated.

OTT Apps, Monetization

Can viewers sign in with a code instead of a password?

Yes. One time code login can be switched on alongside email and password, or made the only route in, and the code can be sent by email as well. In markets where phone numbers are the default identifier this usually converts better than asking people to invent and then remember another password.

Video Platform, OTT Apps

Does an embed use my player?

No, it uses theirs. The controls, branding and quality behaviour differ, viewer settings do not carry over, and continue watching records nothing because the position never reaches your platform.

Video Platform, OTT Apps

What does a viewer see on a partly watched title?

On a partly watched title, Vodlix shows a Resume button with a progress indicator and the time remaining, with a Play from beginning option directly beneath it for viewers who want to restart.

OTT Apps, Video Platform

Why does watch history matter for a streaming service?

Most viewers do not finish a title in one sitting, and the return visit decides whether it gets completed. Effortless resume keeps viewers coming back, which directly reduces churn for OTT operators.

Video Platform, OTT Apps

Is the Vodlix white label OTT platform branded as mine?

Yes. A Vodlix white label OTT platform carries your logo, colours, domain and catalogue across the website, mobile apps and TV apps, with nothing indicating that it was built on Vodlix.

OTT Apps, Video Platform

What playback quality can I offer on a Vodlix platform?

You choose which resolutions your service encodes, from 240p up to 2160p (4K), and whether each plan streams in HD or Ultra HD, while adaptive streaming keeps playback smooth across devices and connections.

OTT Apps

What kind of apps can I launch with Vodlix?

Vodlix supports web, mobile (iOS & Android), Smart TVs (Roku, Apple TV, Fire TV, Android TV, Samsung, LG), and gaming consoles.

OTT Apps

Can I migrate just my apps while keeping my existing CMS?

Absolutely. Vodlix supports partial migration, enabling you to keep your CMS and only move mobile or TV apps.

OTT Apps, Getting Started

Is my app available on all major platforms?

Yes. Vodlix supports deployment on 16+ platforms including Android, iOS, Roku, Fire TV, Apple TV, and Smart TVs.

OTT Apps

Can I build a streaming app without coding skills?

Yes. With Vodlix you can build your own iOS and Android apps without any knowledge of coding or IT. Apps are developed entirely to your customized requirements and remain fully manageable.

OTT Apps

Which mobile platforms does Vodlix support for native apps?

Vodlix builds fully featured native apps for both Android and iOS, letting you reach millions of Android and Apple users. The iOS app works across all Apple devices and gives you an identity on the App Store.

OTT Apps

What features are included in Vodlix mobile apps?

Vodlix mobile apps include in-demand native features such as bookmark keeping, in-app notifications, offline streaming, history tracking, resume play, extensive search, and voice command search for both Android and iOS.

OTT Apps

Do Vodlix apps include analytics and reporting?

Yes. Vodlix provides reports and analysis so you can track viewer behavior, analyze bandwidth consumption, and check your content's reach and audience, helping you make decisions that increase performance and profits.

OTT Apps, Analytics

Can I preview my app before it is developed?

Yes. With Vodlix you can experience your app's quality with audio and video checks by streaming it before it is developed, ensuring it meets your expectations.

OTT Apps

Can I get a fully custom app designed for my streaming service?

Yes, Vodlix designs and develops custom apps for your OTT platform, video on demand, video streaming, or subscription-based VOD service according to your requirements. You can share mockups for a custom template or consult experienced designers to have a UI/UX designed from scratch.

OTT Apps

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