Frequently Asked Questions

Your reports and sales dashboard show what subscriptions and rentals earn, and every campaign in Ads Manager carries its impressions, so you can compare what the free tier returns against what subscribers pay and move titles between the two on evidence rather than instinct.

Vodlix provides multiple monetization options such as subscription models, in-app purchases, and ad integrations, allowing you to generate revenue from your content directly through the app.

Yes. Subscriptions, rentals and advertising all follow the viewer onto the big screen, and entitlements are checked against the same account. Nothing needs configuring a second time for the television.

Hand built apps drift out of sync quietly, such as a store listing carrying last year's logo for months. Vodlix builds from one configuration, so every app reflects the same branding.

Vodlix automated billing sends subscription charges on time, retries failed payments on a schedule you set and holds access through a grace period, all without manual chasing by your team.

Vodlix moves the account into a grace period so access continues, and retries the charge on your schedule through your gateway, giving the subscriber time to update their card before anything is lost.

Yes. You set when and how often Vodlix retries a failed payment, and how long the grace period lasts, per plan, so recovery behaviour matches your business.

A large share of subscriber loss is failed cards rather than real cancellations. It is an administrative problem that Vodlix automated billing recovers cheaply and automatically.

The Vodlix subscription system defines your plans, trials and tiers. Automated billing is the charging, retry and recovery engine that runs underneath them to collect the revenue.

Yes. Test mode puts payments through your gateways without charging anybody, so a signup, renewal, failure and cancellation can be rehearsed end to end. It is worth doing, because a misconfigured gateway looks correct until money is supposed to move.

Yes, renewals can draw against a wallet balance the viewer tops up themselves. In markets where card ownership is low that is often the difference between having a recurring business and not having one.

This is the money moving on schedule, the retries and the grace periods. The subscriptions system is the wider picture of plans, trials and tier changes. In practice they are two halves of one thing, and the split is about what you are trying to answer.

Yes, Vodlix provides exclusive subscription management, allowing you to manage your subscribers and their subscription packages, and offer multiple payment options with multi-currency integration.

Vodlix subscribers can see their orders, subscription renewals, wallet balance, credits and invoices in their account area, so they can answer the question 'what was this charge?' themselves.

Yes. Most billing enquiries are simply about identifying a charge. Because Vodlix makes orders and invoices visible to subscribers, those questions are answered without a ticket.

Yes. Every paid Vodlix order produces an invoice that the subscriber can open and print from their account area, so your team is not sending receipts by hand.

Yes. Vodlix shows staff the same billing records the subscriber sees, plus admin tools such as refunds and wallet top ups, so enquiries are answered immediately from one record.

The subscriber sees their balance on My Wallet and can top it up there. On the subscriber's profile your team sees the balance and a ledger of every credit and debit against it, including top ups, purchases, refunds and credits you add yourself.

Partly. The Vodlix API reports an order's status, returns a viewer's own purchases and rentals and issues refunds. For finance, the Invoices screen exports what you have filtered and Reports gives revenue and new orders for any date range, all from the same paid orders.

Automated billing is the money moving on schedule, the renewals and retries. This is the record of what happened and the ability to answer questions about it afterwards. One is the mechanism, the other is the evidence.