Frequently Asked Questions

Cancelling a membership does not erase anything: orders, invoices and wallet history stay on the account. Removing records is a separate, deliberate admin action, and a refund never deletes the order it refunds, so the history still answers a dispute or a query factually.

Problems are solved faster without wasted replies, at exactly the moment a frustrated subscriber is deciding how they feel about your service, which makes support a retention tool.

Yes. Because Vodlix enforces access on the server rather than in the client, the same rules hold even in apps shipped long ago, and a rule cannot be bypassed by using an old app.

Yes. Vodlix Chromecast and AirPlay support extends your service to televisions without a native app, including older smart TVs and sets on platforms you have not built for.

No. For many households casting is the normal route to the television. Vodlix designs for it properly, with reliable playback, correct subtitles and resume support on the cast session.

A Vodlix bundle or bouquet is a commercial set of titles or live channels, such as a sports pack, that subscribers buy as a group and that grants access to every item in the set at once.

Granting access per title stops scaling as a catalogue grows. Vodlix bundles grant access to the whole set at once, and adding a channel to a bouquet extends access to every subscriber who holds it.

Everybody who already holds that bundle gets it, which is the entire point. It is the difference between a new season appearing for existing subscribers automatically and somebody having to grant it to each tier by hand.

A bundle becomes something people buy when a package or a transaction points at it. The bundle defines what is included, and the package defines the price and the billing period, which keeps the two decisions separate.

Yes, and channels are where the model originated. A sports pack is a set of channels sold together, which is exactly the shape a bouquet describes, and the same grouping applies to on demand titles.

The Vodlix player runs on web browsers, iOS and Android mobile apps and every supported TV platform, with controls adapted to mouse, touch or remote on each.

Set a concurrent screen limit and a device limit on each subscription plan in Vodlix. The platform enforces the limit at playback across every device, with no code changes required.

They do. A transactional order carries its own allowance for how many screens it opens on, separate from whatever a subscription allows. That matters because a film somebody bought outright and a plan they pay for monthly are not the same commitment and do not need the same rule.

Vodlix discounts can take a fixed amount off or a percentage of the total, with an optional minimum order amount, and can apply to any purchase, to subscription plans only or to pay-per-view titles only.

Yes. Vodlix lets you set both a total redemption limit and a per person limit on every discount code, so a code shared publicly cannot run away with your margin.

Yes. You can limit a Vodlix discount to subscription plans or to pay-per-view titles, list the specific titles a pay-per-view coupon covers, and attach a minimum order amount so it only applies above a threshold you set.

Yes, if you want them to. Each Vodlix coupon either runs forever or is valid between a start and an end date, and outside that period it is rejected at checkout automatically, without any manual intervention.

Vodlix asks for usage limits, scope, minimum spend and expiry when the code is created, so every promotion has a defined worst case before it reaches an audience.

No, though they sit together. A coupon reduces a price at checkout. A gift card carries a balance somebody has paid for. Both are managed in the same area of the platform alongside discounting on transactional titles.

Each coupon has a Usage tab that lists every redemption: the code, the plan or title it was used on, the viewer and the date. A campaign is judged on real redemptions rather than on how many codes went out.