Frequently Asked Questions

Viewers complete purchases far more often when checkout matches what they are used to. Offering a familiar, trusted payment method per region through Vodlix directly reduces abandoned checkouts.

Somewhat, since each is a credential and a relationship. The comparison worth making is against the revenue from a market you otherwise cannot serve, which is usually a considerably larger number than the maintenance.

Yes, test mode puts payments through your gateways without charging anybody. It is worth using properly, because a misconfigured gateway looks identical to a working one until money is supposed to move.

Ask how people in that market already pay for things rather than which providers support the currency. Those are different questions, and the second one is the one that produces a checkout nobody completes.

Yes. Catch up is treated like the rest of your content, so subscription entitlements and advertising apply to a recorded programme the same way they apply to the live broadcast.

The Vodlix Orders Manager shows every rental, purchase and subscription transaction in a single ledger, with the buyer, amount, payment status, refund history and gateway visible on each row.

Yes. Every order in the Vodlix Orders Manager links directly to its invoice, so when a customer asks for a receipt your team can open it in one click.

Rental Hours on each title decides. A rental ends that many hours after purchase; a title with 0 rental hours is a permanent purchase that survives a reinstall or new device. Both sit in the same ledger so monthly revenue adds up in one place.

Each Vodlix order names the gateway that processed it, so a provider that starts failing or delaying settlements shows up as a pattern in the Orders Manager rather than a run of unrelated complaints.

It does. The gateway appears on the row, so if one provider starts failing you see it as a run of orders sharing the same name rather than as a handful of unconnected complaints. That is usually the difference between noticing on the day and noticing at the end of the month.

The Sales Dashboard answers questions about the business, such as how the month is going and which packages are growing. The Orders Manager answers questions about one transaction. You need both, and they are built from the same underlying records, so the totals on one always agree with the rows on the other.

Partly. The Vodlix API reports an order's status, returns a viewer's own purchases and rentals and issues refunds, so a support tool or a reconciliation job can check individual orders. For totals, Reports gives revenue and new orders for any date range you choose, from the same paid orders the ledger lists.

The Vodlix Package Content Explorer lists the titles included in each subscription package, visible to viewers on web, mobile and TV before they pay, so they know what a plan contains.

Viewers subscribe for something specific to watch. Showing package contents answers that question at the point of decision, which converts better than asking viewers to pay to find out.

Yes. Most subscription refunds come from viewers who expected a title that was never included. Making Vodlix package contents visible removes the cause of those refunds rather than just handling the complaint.

Some viewers will look and leave, but far fewer are lost than to subscribers who join blind, find the gap, cancel and tell others the catalogue is misleading. Transparency is the cheaper failure.

Yes. When viewers can see what a Vodlix package includes, they choose plans that actually suit them, use them more and keep them longer, which shows up as longer subscriber lifetimes.

That is an editorial judgement, and the honest version is usually better. A curated sample invites the suspicion that the rest is weaker, whereas showing the catalogue lets somebody decide for themselves and keeps the ones who genuinely want it.

Considerably. The difference in content between two tiers is usually more persuasive than the difference in price, and it is far easier to understand than a list of technical entitlements.

Catalogues change constantly as rights begin and end, so it is worth being clear that a package is what it contains now rather than a permanent list. Being straightforward about that at the point of sale avoids a harder conversation later.