Frequently Asked Questions

Resume applies to on demand titles, where there is a fixed position to return to. Live channels work differently, and catching up on something already broadcast is handled by recording, which is described under network DVR rather than here.

When the viewer passes the watched percentage or the seconds remaining mark set in Settings, such as 98 percent or 60 seconds left, whichever lands later. A finished episode can be replaced by the next one, ready to play from the start, and progress is kept for the number of days the operator chooses, counted from the last time the title was watched.

Give a title its release date and time in the Vodlix CMS. Vodlix publishes it automatically at that exact minute across web, mobile and TV apps, with no manual step on the day.

It sits as a draft. Everything is in place, the media, the artwork, the rating, the territories and the pricing, and none of it is visible to viewers. That is deliberate, because the alternative is preparing a launch in something half configured and hoping nobody stumbles onto it early.

No. The template your viewers currently see stays exactly in place while you work on an alternative in preview. Nothing changes for viewers until you activate the new template.

Yes. The Vodlix video player is white label and carries your logo, colours and controls, with no vendor logo in the frame.

Yes. The Vodlix player is designed for long sessions, with instant audio and subtitle switching, resume support, trick play thumbnails and clean handoff to the next episode.

Yes. Vodlix player controls are tuned per device, including a scrubber that behaves properly under a directional pad and visible focus for every control on television.

The Vodlix player runs on web browsers, iOS and Android mobile apps and every supported TV platform, with controls adapted to mouse, touch or remote on each.

Viewers spend minutes browsing and hours in the player, so it is the part of a streaming service they remember. A rough player loses subscribers that no amount of content can win back.

The same player and the same catalogue, arranged differently for each. The television build is designed around a remote rather than scaled up from the web, and the mobile build is built for one hand, because a single layout on all three ends up poor on all three.

Yes. Vodlix lets your developers build custom plugins and run them on your streaming platform, following a complete development guide that covers writing, testing, packaging and uploading the plugin.

Yes. Vodlix supports third party plugins that have been developed for and approved on the platform, and they are managed alongside your own plugins in the same plugin manager.

Extensive API documentation for plugin development is published on the Vodlix Developer Portal, covering endpoints, data models and events, so developers can integrate cleanly without guesswork.

Vodlix records every playback session against the account that opened it, including the device, the app and the IP address, all searchable by user, device or address from the admin area.

Set a concurrent screen limit and a device limit on each subscription plan in Vodlix. The platform enforces the limit at playback across every device, with no code changes required.

No. Most Vodlix device data is simply useful, showing where and how your audience watches by app and device type, which informs where to invest in apps and content.

You can search by username, email, address or session ID, and filter by date range and by app on top of that. In practice that means whatever the customer tells you is enough to find the session, including the case where they only remember roughly when it happened and which device they were using.

They do. A transactional order carries its own allowance for how many screens it opens on, separate from whatever a subscription allows. That matters because a film somebody bought outright and a plan they pay for monthly are not the same commitment and do not need the same rule.

Piracy and unauthorised copying. Protected streams are encrypted and play only once the player obtains a licence from your DRM licence server, so a captured stream cannot simply be redistributed.