Frequently Asked Questions

Yes. Purchases in the iOS and Android apps run through Apple and Google billing and carry the renewal terms those stores require for review. Each package carries its Apple and Google product identifiers, so the same plan is sold in the apps and on the web.

They can, where you enable it. Viewers hold a wallet balance, top it up through the gateways you choose, and spend it on subscriptions as well as rentals. This is particularly useful in markets where card ownership is low or where people simply prefer to pay in advance.

Yes. SVOD, TVOD and AVOD can all operate on the same platform at once, and a single title can be free with ads for one audience and behind a subscription for another. See our overview of OTT monetization models for how the three fit together.

It can, and it is worth deciding deliberately rather than discovering later. Advertising in live streams is configured separately from your catalogue, so how ads behave for a viewer who is behind the live edge is a decision you make rather than an accident.

That is either a conversion opportunity or an irritation depending on how it is handled. Showing which package includes it turns the moment into something useful rather than into a viewer discovering they cannot watch the thing you just recommended.

No. A trailer ignores the monetization of the title it belongs to, so it plays for signed-out visitors even when the film itself is subscription or rental only. Trailers never run ads either. A trailer behind a paywall could not sell the title.

Yes. When you set a trial length on a Vodlix package, the trial rolls into the paid term automatically on its end date, with no second decision required from the subscriber.

Yes. Each plan card on the plans page shows its trial length beside the price, and the checkout states the trial terms and the price that follows before the viewer agrees, which keeps conversions clean and disputes rare.

Yes. Every Vodlix package carries its own trial, so different plans can offer different lengths, and a campaign package can be hidden from the plans page and shown only through its ?code= link. Switching one trial off does not affect the others.

Clear trial terms at signup are the single biggest factor in avoiding chargebacks, disputes and refund requests after a trial converts, and they build the trust that keeps subscribers beyond the first paid month.

Requiring a card reduces the number of trial signups but produces subscribers who are far more likely to convert and stay. In Vodlix, a trial on a paid plan collects the payment method at checkout, and the free Subscription Trial package is there if you want a trial with nothing to pay, so you can choose based on your acquisition strategy.

Yes, and they should be able to easily. A trial somebody cannot get out of generates chargebacks and complaints that cost more than the subscription was worth, and it is the fastest way to make an automatic conversion look like a trap. Vodlix lets you choose the cancellation flow: the default one, a short cancellation form, or a page of your own.

Look at what people did in the first week rather than at the conversion number alone. Because trials, viewing and payments all sit against the same accounts, you can read behaviour and outcome together instead of reconciling two systems.

Yes. Switch the free trial off on that package, or set a trial package inactive, and it stops being offered to new viewers without touching your other plans.

Yes. The television checks the same subscriber accounts as everything else, so whatever a viewer is entitled to on the web they are entitled to in the living room, with no second configuration.

Yes. Vodlix lets subscribers upgrade or downgrade between packages in a couple of taps from their account area on any device, with the prorated difference calculated automatically.

When a subscriber cancels on Vodlix, access continues until the end of the period they have already paid for. Cancelling stops the next renewal rather than cutting off the current subscription.

A downgrade keeps a paying subscriber who would otherwise cancel entirely. Making it easy to move to a cheaper plan is one of the lowest cost retention tools available to an OTT operator.

Yes. Vodlix calculates the prorated difference automatically, charging only the remaining portion of the cycle at the new rate on an upgrade, so plan changes are fair and never require a restart.

No. Vodlix keeps cancelled accounts and their history, so lapsed subscribers can resubscribe in one step and you can run targeted win back campaigns from the Subscribers Manager.