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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Video Platform

Which devices does Vodlix DRM cover?

Vodlix supports Widevine, FairPlay and PlayReady, which between them cover web browsers, Apple devices, Android and many smart TVs. The web player picks FairPlay on Safari and Widevine on other browsers automatically.

Video Platform, Security & DRM

Is content encrypted in transit on Vodlix?

Yes. DRM protected streams stay encrypted between the CDN and the viewer's device, and they are decrypted only inside a player that holds a valid licence.

Video Platform, Security & DRM

Can I stop other sites from playing my videos?

Yes. Under Encoding & Security, Block Direct URL File Access refuses requests that do not come from an allowed referrer, and the Allowed Domains and Blocked Domains lists control which sites can load your media.

Video Platform, Security & DRM

Does DRM work with other Vodlix protections?

Yes. Vodlix DRM works alongside geo fencing, package entitlements and referrer locks, so a title can be encrypted, region restricted and entitlement checked at the same time.

Video Platform, Security & DRM

How does Vodlix connect to a DRM licence server?

Through the DRM tab under Settings, Video & Playback. Enter the PlayReady, Widevine and FairPlay licence URLs and the FairPlay certificate URL from your DRM provider, then switch Enable DRM on.

Video Platform, Security & DRM

What happens if a licence URL is wrong?

The protected title does not play. Vodlix never falls back to unprotected delivery, so if DRM content will not start, check the licence and certificate URLs first.

Video Platform, Security & DRM

Can viewers share or copy DRM protected content?

Not usefully. A copied stream cannot be decrypted without a licence, and the Cast button is hidden on protected streams, so playback stays inside the licensed player.

Video Platform, Security & DRM

How do I enable DRM on my Vodlix platform?

Open Settings, Video & Playback, DRM, switch Enable DRM on and add your licence server URLs. From then on, protected titles are played through your licence server.

Video Platform, Security & DRM

Does Vodlix support multi-DRM for different platforms?

Yes. Vodlix supports Widevine, FairPlay and PlayReady together, so each device uses the DRM system it supports natively while your team manages one configuration.

Video Platform, Security & DRM

Which Vodlix plans include DRM?

DRM playback is a plan entitlement. If your plan includes it, the DRM tab is ready to configure; if it does not, the setting stays locked for every admin until you upgrade.

Video Platform, Security & DRM

Does Vodlix sign media URLs?

Yes. Media URLs can be signed with a token, so a copied link expires instead of being shared around indefinitely, and signing adds no delay to playback.

Video Platform, Security & DRM

What is Editor's Pick on Vodlix?

Editor's Pick is a hand-picked list of titles that Vodlix shows as the hero carousel at the top of your home page. Your team chooses the films, series, episodes or live channels in it and the order they appear in.

Video Platform

How is Editor's Pick different from the other home page rows?

Rows such as Recent and Trending fill themselves by date or popularity. Editor's Pick is chosen and ordered by your team, so it can lead with a title an automatic row would never put first.

Video Platform

How often can I update Editor's Pick on Vodlix?

As often as you like. Add, remove and reorder titles on the Editor Picks screen in the admin. The order saves automatically, and the web storefront and the apps read the same list, so no app release is needed.

Video Platform

Can Editor's Pick feature hidden gems?

Yes. Any published title can be picked, including one with too few views to appear in the Trending row.

Video Platform

Does Editor’s Pick replace the automatic rows?

No. It sits above them. Recent, Trending and your own content lists still appear below the carousel.

Video Platform

Is Editor’s Pick available on all devices?

The same list feeds the home page on the web storefront and in the apps. On the mobile app you can show the slides in portrait or landscape.

Video Platform

Does Editor’s Pick support analytics and reporting?

There is no separate report for the list itself. Insights shows views, watch time and completion for every title, so you can see how each pick performs after it joins the carousel.

Video Platform, Analytics

Is Editor’s Pick suitable for niche platforms?

Absolutely. Editor’s Pick is ideal for niche OTT platforms like education, fitness, faith, sports, and independent film services.

Video Platform

Can I send email campaigns to my streaming subscribers from Vodlix?

Yes. Email Marketing in the Vodlix admin lets you write a campaign with your own sender address, subject and message, choose which viewers receive it, and send it. Saved campaigns stay in a list where you can see their status and send or delete them.

Video Platform

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