Frequently Asked Questions

Yes, as an event against the account with the adjusted charge beside it. That gives support a factual answer to any question about a bill, rather than somebody reconstructing what probably happened from two systems.

Yes, and it is one of the more useful things you can know about your pricing. A tier nobody upgrades into is priced or described wrong, and one everybody leaves in month two was oversold. Both readings come out of your reports rather than out of guesswork.

Purchases made inside the iOS and Android apps run through the stores own billing, which has its own rules about changing plans. The platform holds one view of what a subscriber is on regardless of where the change originated.

It is a prepaid balance each viewer holds on your service. Viewers add money with a top-up, a gift card or a refund, then spend it on rentals, purchases and subscription plans without entering payment details each time.

Yes, through gateways that support both wallet top-ups and mobile money, such as Flutterwave, Paystack, Tingg, ClickPesa and Selcom. You choose which of your gateways appear on the top-up page.

Yes. The internal currency setting replaces dollars with a currency you name, such as Coins, Gems or Credits, for rentals and purchases. You set the symbol and the conversion rate, and viewers buy the currency through your top-up packages.

Yes. On the plans checkout, Buy from wallet pays for the chosen plan from the balance, in the same way it pays for a rental.

Yes. When you refund an order in the Orders Manager, you can send the money back as wallet credit. It reaches the viewer instantly and costs you no gateway fee.

The wallet is included on the Scale plan and on every plan above it. The pricing page lists what each plan includes.

No. A video hosted on an external service is reachable without your platform, so it cannot be gated by Vodlix conditional access. Paid content must be uploaded and hosted on Vodlix.

Set a default model for the whole platform, then override it per title: any film or series can be SVOD, AVOD, TVOD or free to watch from its Monetization settings. Subscriptions, rentals and purchases, and ads can all run on the same platform at the same time.

Yes! Vodlix supports SVOD, AVOD, TVOD, PPV, and hybrid monetization models, giving you complete flexibility to maximize your earnings.

The Vodlix OTT cost calculator helps you estimate your streaming platform costs by analyzing several key factors: • Video library size and quality requirements • Monthly viewer engagement metrics • Storage and bandwidth requirements • Revenue model (SVOD, AVOD, TVOD, or Hybrid) • App requirements across different platforms It then provides detailed cost breakdowns and revenue projections based on your inputs.

Each business model has its advantages: • SVOD (Subscription): Best for premium content with regular viewers. Provides steady, predictable revenue. • AVOD (Advertising): Ideal for large audiences and free content. Revenue depends on viewer engagement. • TVOD (Transactional): Suitable for premium movies or special events. Pay-per-view model. • Hybrid: Combines multiple models for maximum flexibility and revenue potential. Use our calculator to compare potential revenue across different models.

Vodlix supports native and universal subscriptions so you can sell content directly to your audience, along with flexible ad-free and ad-supported monetization models.

Yes. The Nyx Network leveraged Vodlix's advanced content management, multi-device accessibility, and secure subscription system to enhance viewer retention and expand its subscriber base.

It depends on your size. Uscreen Growth costs $149/mo plus $1.99 per subscriber, so its bill grows with your audience, while Vodlix Professional is a flat $1,550/mo with iOS and Android apps included and no per-subscriber fees. At smaller audiences Uscreen is cheaper — at 200 subscribers it is about $547/mo. The two cross over at roughly 700 subscribers; beyond that Vodlix's flat price wins, and the gap widens as you grow because Vodlix never charges per subscriber.

Run free channels with server-side ad insertion through Publica or Aniview, sell subscriptions, charge pay-per-view for events, and package channels into bouquets. Each channel has its own model, so free and premium channels can share one lineup.

You can sell subscriptions (SVOD), charge per title (TVOD and pay-per-view), run ads on free content (AVOD), sell bundles and gift vouchers, or combine them in a free-plus-premium model. See all OTT monetization models.

Yes, Vodlix supports various monetization models, including subscriptions, pay-per-view, coupons, and bundles—without taking a revenue share.