Frequently Asked Questions

Yes, when you switch on Enforce marketing opt-in. Mass marketing emails then go only to viewers who explicitly opted in, whatever audience a campaign selects. With it off, marketing email goes to everyone in the chosen audience. Account, billing and security emails are always delivered.

Paste your EPG feed URL next to the stream and DVR URLs when adding a live channel in the Vodlix CMS. Vodlix reads the XMLTV data and keeps the guide updated automatically.

Yes. The Vodlix programme guide is laid out for a directional pad, with a day strip, programme list, channel column and live preview that all respond to the remote without a cursor.

The Vodlix FTP uploader is for distributors, post production teams and content operators delivering large launch libraries or back catalogues, using a delivery method they already know.

The same range the platform accepts elsewhere, since everything joins one pipeline after ingest. In practice the constraint is what a distributor can produce rather than what the platform will take.

No. However the payment was taken, the platform holds one view of who is entitled to what, so support and reporting are not split by route even though the money arrived through different providers.

Vodlix geo fencing controls where each title, package or the whole platform can be streamed, by allowing or blocking specific countries based on the viewer's location at playback.

Geo fencing enforces your licensing agreements by blocking playback in territories where you do not hold the rights, so your distribution stays aligned with studio and distributor contracts.

No. Geo fencing in Vodlix is an allow or block list configured in the admin area in minutes. There is no technical setup, no third party service and no code required.

Films, sports rights, live events, exclusive releases and market specific libraries benefit most, because these are the assets where regional rights are most often restricted or sold separately.

Yes. Vodlix lets you publish selected titles per market based on demand, launch plans or licensing, so each regional audience sees the catalogue you intend for them.

Yes. Vodlix vouchers work as a full payment method. Viewers redeem a voucher code to unlock a subscription plan or a title, or to add wallet credit that pays for content, with no payment gateway involved in the transaction.

Yes. Vodlix vouchers can be redeemed for platform subscriptions as well as individual content, so gift recipients and prepaid customers can start a subscription without entering card details.

Yes. Each Vodlix gift card sets the terms for its vouchers: the type, the credit or the plan or titles it unlocks, a usage limit and the dates it is valid, and every redemption is recorded with the account, order and date.

No. Vodlix lets you generate as many vouchers as you need for campaigns, partners, retail programmes or gifting, without additional requirements or manual tracking.

No. A Vodlix voucher is redeemed without card details or a payment gateway, which suits gifting, prepaid retail cards and markets where card payments are less common.

There is no limit to the number of vouchers you can create, allowing you to offer a wide range of options for your customers.

Vouchers provide a personalized touch and flexibility, allowing customers to redeem them for a plan, wallet credit or a title and making them feel valued and appreciated.

HLS is the adaptive streaming format Vodlix delivers video in by default, and the Vodlix player also plays MPEG DASH. Both adjust quality in real time to each viewer's network and device, keeping playback smooth.

Adaptive streaming on Vodlix reduces buffering and drop offs by serving the best quality a connection can sustain, which keeps viewers engaged across live and on demand content.