Frequently Asked Questions

Yes. Every event has its own on/off switch, and you choose which channels it uses, such as push, in-app or email. When an event is switched off for the platform, nobody receives it, whatever their personal settings say.

These are admin notification events. They appear under the bell and in the admin inbox, and each admin can also get them by email or as a browser notification on their desktop. Failed encodings and failed payments are marked critical, so they stand out.

Each Vodlix order shows the order number, the buyer, when it was placed, the amount with its payment status and the payment gateway that handled it, with actions to view the invoice, issue a refund or delete the record.

Yes. Every order in the Vodlix Orders Manager links directly to its invoice, so when a customer asks for a receipt your team can open it in one click.

Each Vodlix order names the gateway that processed it, so a provider that starts failing or delaying settlements shows up as a pattern in the Orders Manager rather than a run of unrelated complaints.

The Vodlix Package Content Explorer lists the titles included in each subscription package, visible to viewers on web, mobile and TV before they pay, so they know what a plan contains.

Some viewers will look and leave, but far fewer are lost than to subscribers who join blind, find the gap, cancel and tell others the catalogue is misleading. Transparency is the cheaper failure.

Vodlix Pages Management lets you create, edit, organise and control the visibility of every page on your platform, from legal and help pages to campaign pages, without a developer.

Yes. Vodlix lets you activate or deactivate any page with a single click, so a page can be taken offline temporarily and restored later with its content intact.

Yes. You can add new pages from the Vodlix admin area in minutes, build them from blocks in the page builder, preview them on desktop, tablet and phone, and publish when they are ready.

Yes. Pages can be listed in your site footer and linked from the header menu, footer menu, pages menu or profile dropdown through the menu manager, so viewers navigate a well organised site and search engines index it correctly.

Yes. Every page has its own URL slug, and Vodlix lets you link it from the dynamic menu, the footer or buttons and text on other pages, giving you complete control over navigation.

You give each title a maturity level, and each viewer profile has a maturity level of its own. A profile only shows titles rated within its level, so a child's 7+ profile does not show titles rated 13+ or above. Adult profiles can be locked with a 4-digit PIN.

Every title can have a maturity level of All, 7+, 13+, 16+ or 18+, an MPAA rating (G, PG, PG-13, R, NC-17, NR or UR) and content rating tags such as Violence, Language or Drugs. Series and episodes use TV ratings such as TV-14 and TV-MA.

Yes. Set the profile's maturity level to All or 7+ and it only shows titles rated within that level. Rate your titles as you publish them, because the limit applies to titles that carry a maturity level.

Yes. Any profile can be locked with a 4-digit PIN, and switching to a locked profile asks for it on the web and in the mobile and TV apps. A forgotten PIN can be reset by email.

The Vodlix Partner Manager handles content partner earnings, payment approvals, invoices, revenue models and performance reporting, all from one dashboard with an auditable record of every transaction.

Yes. Vodlix lets partners upload their own titles and view detailed analytics on views and engagement for their content, without access to your full admin area or other partners' data.

Yes. Vodlix revenue models are configured per partner, so a revenue share, a per view rate and a flat licence fee can coexist on the same platform and are applied automatically in earnings.

Yes. Vodlix records every partner earning, payment and invoice, so both you and the partner have a clear, accurate view of what is owed and what has been paid.