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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

General

What is an OTT admin dashboard?

An OTT admin dashboard is the control screen of a streaming platform. In Vodlix it is the first screen after sign-in and shows new users, revenue, catalogue size, views, watch time, unique users and sessions, plus a viewership chart, top titles, upload problems, recent notifications and quick actions.

Video Platform, General

Does the Vodlix admin panel have a dark mode?

Yes. Choose Dark Mode in the account menu at the top right of the admin to switch the panel to dark, and switch back from the same menu.

General

What do I do if a change does not show on my site?

Open the Cache menu in the bottom bar of the admin and refresh the site, or use the Cache Manager to refresh only the area that changed, such as videos, lists or settings. With auto-publish on, most edits go live without this step.

Content Management, General

How does Vodlix advertising earn from free viewers?

Vodlix plays video ads inside the player and shows sponsored slots in the TV and mobile apps for viewers on an ad supported tier, so non paying viewers still generate revenue through advertising.

Monetization, General

Which devices run the Vodlix Android TV app?

The Vodlix Android TV app runs on sets from Sony, TCL, Philips and Hisense, on Google TV and Android TV streaming sticks, and on Android TV set top boxes supplied by network operators.

OTT Apps, General

Which platforms does automated app deployment cover?

Vodlix produces app builds for phones, tablets, televisions and streaming sticks, including Android, iOS, Android TV, tvOS and Fire TV, all from the same configuration.

OTT Apps, General

How is automated app deployment different from Vodlix Apps Management?

Automated App Deployment is the build pipeline that generates apps from your configuration. Vodlix Apps Management is the ongoing screen where you manage configurations, builds and versions over time.

OTT Apps, General

How is this different from the subscriptions system?

This is the money moving on schedule, the retries and the grace periods. The subscriptions system is the wider picture of plans, trials and tier changes. In practice they are two halves of one thing, and the split is about what you are trying to answer.

Monetization, General

Why is autoplay effective for retention?

When the next episode starts on its own, continuing is the default and stopping takes effort, so most viewers keep watching. Vodlix Autoplay Next is one of the strongest session length levers available.

Video Platform, General

Should it play after a film?

Generally not. Continuing from a film into an unrelated title is the behaviour viewers most often call pushy, because there is no natural next thing the way there is with an episode.

Video Platform, General

Why does a streaming platform need elastic infrastructure?

Video demand arrives in bursts: storage jumps when a catalogue lands, processing peaks when files arrive together and delivery surges at a premiere. Vodlix's elastic cloud infrastructure absorbs those bursts automatically.

Video Platform, General

Does the choice of cloud provider matter?

Less than operators usually expect. What determines reliability is whether transcoding recovers from failures without losing files, whether delivery has a fallback, and whether you can see what is happening. Those are platform properties.

Video Platform, General

What does the Vodlix backend CMS do?

The Vodlix backend CMS manages your entire streaming platform: uploading and organising content, scheduling, categorisation, branding, monetisation, hosting and reporting, from one user friendly interface.

General, Sales & Marketing, Content Management

Can I schedule content in the Vodlix CMS?

Yes. The Vodlix CMS lets you schedule dates, times and locations for content to go live, including timings for private and public videos around your viewers' peak watching hours.

General, Content Management

Does the Vodlix CMS include analytics?

Yes. The Vodlix CMS includes reporting and analytics tools that track content performance, viewing and revenue, so you can identify weak areas and refine your strategy without leaving the system.

General, Content Management

Is video hosting included in the Vodlix CMS?

Yes. Video hosting is built into Vodlix. Uploads are transcoded, stored and delivered through the platform's CDN automatically, with no separate hosting provider to integrate.

General, Analytics

Can I manage my subscribers and subscriptions with Vodlix?

Yes, Vodlix provides exclusive subscription management, allowing you to manage your subscribers and their subscription packages, and offer multiple payment options with multi-currency integration.

General, Monetization

Does Vodlix provide SEO management?

Yes, Vodlix provides the option of managing your SEO strategy to maximize results and improve the credibility of your business.

General, Content Management

Does Vodlix provide marketing tools?

Yes, Vodlix provides power pack marketing tools to manage ads, promotions, discounts, and newsletters, making marketing easier for your business

General, Sales & Marketing, Content Management

What billing information can subscribers see on Vodlix?

Vodlix subscribers can see their orders, subscription renewals, wallet balance, credits and invoices in their account area, so they can answer the question 'what was this charge?' themselves.

Monetization, General

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