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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Video Platform

Can Vodlix profiles be customised?

Yes. Viewers give each profile its own name and picture, chosen from the platform's avatar set or uploaded, plus a maturity level and an optional PIN. Administrators can see every profile on the subscriber's record.

Video Platform

Is profile selection suitable for families?

Yes. Vodlix profile selection makes sharing one account easy for a household, with per profile maturity levels keeping content appropriate and a separate watch history and My List for each family member.

Video Platform

How can I protect my profile with a PIN?

Open Account Settings and choose Change Code to set a 4-digit PIN for your profile. Anyone switching to a locked profile must enter it, on the web and in the mobile and TV apps. Remove Pin clears the lock, and a forgotten PIN can be reset by email.

Video Platform

What does the Vodlix quality limiter do?

The Vodlix quality limiter sets the highest resolution each subscription plan can reach, turning your encoding ladder into pricing tiers such as SD, HD and 4K without any code.

Monetization, Video Platform

Will viewers on a capped plan experience buffering?

No. The Vodlix quality cap only sets a ceiling. Below it, adaptive bitrate streaming still adjusts quality to the connection, so a viewer on a weak line drops to a lower rendition and recovers normally.

Video Platform

Is a quality cap the same as a fixed resolution?

No. A fixed resolution would stall on weak connections. A Vodlix quality cap sets only the maximum rendition allowed, while the player continues to adapt freely beneath it.

Monetization, Video Platform

Can viewers still choose a lower quality themselves?

Yes. The plan sets the ceiling and the viewer can pick anything at or below it, which matters for people on metered connections. What they cannot do is exceed their entitlement.

Video Platform, OTT Apps

What if I have not encoded a high resolution at all?

Then there is nothing to gate, because a cap can only limit renditions that exist. Quality tiering and your encoding ladder are the same decision approached from two directions, and it is worth planning them together.

Video Platform, Monetization

What does the Vodlix Rental and Purchases Manager cover?

The Vodlix Rental and Purchases Manager covers transactional video on demand: timed rentals and one time purchases, with per title pricing, access windows, sales tracking and invoicing.

Video Platform

Can I set rental durations on Vodlix?

Yes. Vodlix lets you set a precise price and access window per title, such as a 48-hour rental for a new release or a seven day rental for a catalogue title.

Video Platform, Monetization

Does Vodlix handle both rentals and purchases?

Yes. Vodlix manages TVOD rentals with an expiring access window and one time purchases with permanent access from the same interface, and both appear in the Orders Manager.

Video Platform

Can I track how individual titles sell?

Yes. The Vodlix Rental and Purchases Manager records each sale with its amount and gateway, and the order filters narrow it to a single title or date range, so you can see how each title sells and how it responds to price changes.

Video Platform

Are invoices automatic for rentals and purchases?

Yes. Every Vodlix rental or purchase generates an invoice stored on the viewer's account and appears in their Purchases, with no manual work for your team.

Video Platform, Monetization

What payment methods are supported for rentals and purchases?

Vodlix supports multiple payment gateways, including credit/debit cards, PayPal, and digital wallets, ensuring convenient transactions.

Video Platform, Monetization

Can I limit access to specific regions or audiences?

Yes, geo-restrictions and user access controls allow you to manage where and how your content is rented or purchased.

Video Platform

How do viewers receive access after a rental or purchase?

After a successful transaction, viewers automatically receive access based on the defined rental duration or lifetime purchase settings.

Video Platform

Can I offer discounts or promo codes for rentals?

Yes. A TVOD discount under Promotions takes a percentage off rentals and purchases, with its own on and off switch.

Video Platform, Monetization

Does Vodlix provide analytics on rentals and purchases?

Yes, Vodlix offers comprehensive analytics and reporting tools to help you track revenue, viewer behavior, and content performance.

Video Platform, Analytics

Can I require login to view content on Vodlix?

Yes. Vodlix lets you gate content and features so only logged in, approved users can browse, play or interact, with nothing exposed to unapproved visitors.

Video Platform

Who is Restrict Signup for?

Vodlix Restrict Signup suits private, enterprise, educational, member based or invitation only streaming services that need to control exactly who gets access, such as corporate training platforms or member organisations.

Video Platform

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