Frequently Asked Questions

White label is the proposition that the service is yours rather than ours. Branding assets is the practical work of it: the specific files that have to exist, at the right sizes, for that to be true on every screen a viewer might see.

Billing questions, playback on one particular device, and sign in problems. All three have factual answers already recorded in the platform, which is why keeping support close to those records shortens them so much.

Vodlix conditional access (CAS) is a system where each title carries rules on who can watch, in which countries, at what age rating and between which dates, and every play request is checked against them before a stream is issued.

Yes. Vodlix bundles work as add ons to a base subscription, as standalone purchases or as part of a premium tier, so a subscriber can hold a base plan plus one or more packs.

A clear "No results" message for their query with a prompt to try a different title, genre or keyword, so they can adjust the search straight away instead of wondering whether it worked.

Vodlix Continue Watching is a home screen rail that resurfaces every partly watched title with a progress bar and a Resume button that returns the viewer to the exact second they stopped.

When the viewer passes the watched percentage or the seconds remaining mark set in Settings, such as 98 percent or 60 seconds left, whichever lands later. A finished episode can be replaced by the next one, ready to play from the start, and progress is kept for the number of days the operator chooses, counted from the last time the title was watched.

It keeps working alongside your custom domain. If you later want a different domain, use Change Domain on the same screen; your current domain keeps serving viewers until the new one is verified.

No. Vodlix recommends first checking whether a requirement is a platform setting or an existing integration, since both cost far less than custom code and are often already available.

Custom code must be maintained forever, survive every platform upgrade and be understood by whoever inherits it, whereas a Vodlix setting costs nothing after it is switched on.

A feature delivered as configuration is the cheapest, because it is already built, tested and maintained by Vodlix and costs nothing after it is enabled.

Ask whether it describes how something needs to work or how it used to work in a system you are replacing. A surprising share of bespoke requests are habits carried over rather than genuine constraints, and that is worth twenty minutes before it is worth a proposal.

That is the question worth settling before anything is built, along with what happens to it when the platform upgrades. It is the difference between custom work that pays for itself and custom work somebody later regrets.

Rarely, but the point is that you can. Services that find changing painful never change, which is how a front end quietly ages for three years and then needs an expensive rebuild all at once.

No. Vodlix custom themes are built with a visual editor that lets you adjust colours, typography, imagery and layout on a responsive template without writing any code.

Yes. Vodlix provides a set of responsive theme templates as starting points, which you customise to your brand and preview live before applying.

Yes. Vodlix themes are engineered to render correctly on web, mobile and TV, adapting to each device's screen size and input method while keeping your brand consistent.

Yes. Your signature colours, logos and brand imagery apply throughout a Vodlix theme, across the website, mobile apps and TV apps, for a fully branded experience.

Themes are managed in the Vodlix Themes and Template Manager, which keeps all your theme options in one place so switching, refining or reverting a look is a quick, contained change.

Yes. The Vodlix video player is white label and carries your logo, colours and controls, with no vendor logo in the frame.