Frequently Asked Questions

Plugins are published through the Vodlix packaging and publishing workflow, a defined, repeatable process that packages the code, uploads it to your platform and activates it from the plugin manager.

Yes. The Vodlix plugin manager shows each plugin's settings, the events it responds to and its usage statistics, so you can see what every extension is doing and disable any that are not needed.

No, though they sit together. A coupon reduces a price at checkout. A gift card carries a balance somebody has paid for. Both are managed in the same area of the platform alongside discounting on transactional titles.

It gives you the consent tools GDPR-style rules call for: an opt-in checkbox that can start unticked, a saved record of each viewer's choice, a switch that limits marketing email to opted-in viewers, and links to your terms and privacy policy at signup. How you use them, and your own privacy policy, remain your responsibility.

Vertex CRM is included with the Professional plan (Vertex CRM Pro, 20 seats, 18,000 active contacts), the Business plan (Vertex CRM Scale, 40 seats, 45,000 active contacts) and the Enterprise plan (Vertex CRM Autonomous, 80 seats, 110,000 active contacts). The Vodlix pricing page lists the current details.

Every plan includes a monthly email allowance, from 2,000 emails on Launch to 50,000 on Enterprise. Your plan's figure is listed on the Vodlix pricing page.

The Vodlix EPG reads your XMLTV feed and turns it into a readable electronic programme guide showing what is on now, what is next and full schedules for every live channel, on every device.

You can. A live channel streams perfectly well with only an HLS URL, so the guide is entirely optional. That said, channels that publish one tend to hold viewers considerably longer, because people can see a reason to stay rather than judging the channel on whatever happens to be playing when they arrive.

The Vodlix CDN serves video from the network node nearest to each viewer, which shortens the distance data travels, so streams start faster, buffer less and stay stable under heavy load.

Yes. The Vodlix CDN has a broad cloud footprint that includes regions other content delivery networks skip, so viewers in emerging and underserved markets get the same reliable playback as major markets.

Yes. Vodlix offers a self hosted deployment under a perpetual licence alongside the managed cloud option, so operators with compliance or data residency requirements can run delivery on their own infrastructure.

Yes. The same Vodlix CDN backbone carries video on demand, OTT, live broadcast and audio streaming, so one delivery network serves every content type on your platform.

On the managed cloud CDN you can go live instantly with no infrastructure work. A custom or self hosted setup can also be designed if your business needs it.

That is an editorial judgement rather than a technical limit, and the platform will hold as many as you add. Most services keep the top section short, because a hero that rotates through twenty titles is closer to a screensaver than a recommendation.

Not always. Some integrations come with certain plans, such as Vertex CRM and Dropbox, and a few are switched on by Vodlix on request. The Integrations screen in your admin shows what your platform offers, and our team can confirm a specific integration before you sign.

On a first visit Vodlix can default to a language based on the viewer's location or browser settings if it is installed and active. After that, the viewer's own choice is remembered.

LG is among the largest television manufacturers in the world and every LG smart TV runs webOS, so a Vodlix webOS app reaches a very large installed base with no extra hardware.

Vodlix uses ratings to shape what each viewer is recommended next and as a quality signal alongside watch time, showing which titles satisfied viewers rather than just attracted clicks.

The rating sits beside Play on web, above Play on TV and where the thumb naturally rests on mobile, so it is always at the point where the viewing decision happens.

Yes, as an optional integration. The Real-time Chat integration adds chat rooms backed by Firebase, PubNub or Ably, and you switch chat on for the titles you choose, such as a live event. Comments and one-tap ratings are built into the platform.