Frequently Asked Questions

No. Shorts live in the same Vodlix admin as your films, series and live channels, on their own tab. Your team publishes them with the tools it already uses, under your own brand.

Vertical 9:16. Shorts are made for phones held upright, so upload 9:16 video and a portrait thumbnail to avoid cropping.

Signing up takes a few clicks: the viewer enters an email address and a password, plus any extra fields you switch on, such as a name, date of birth or country, and accepts your terms. If you enable them, viewers can also sign in with a one-time code or a Facebook or Google account.

Yes. A single Vodlix account covers the website and the Android, iOS and smart TV apps, and on a TV the viewer can sign in with a code instead of typing a password. My List, profiles and viewing progress follow the account wherever the viewer signs in.

Yes. Viewers choose Forgot Password, enter their email address and follow the emailed link to set a new password, without contacting support.

Yes. You can require email verification before a new account becomes active, set a minimum password length, show a captcha on signup, and lock an account for a set time after repeated failed sign-in attempts.

Yes. Vodlix supports sign-in with Google, Facebook and Apple. Each provider has its own switch in your admin, and a button for it appears on your login page once it is set up and switched on.

Create an app with Google or Facebook, paste its ID and secret into that provider's panel in your Vodlix admin, and add the redirect address the panel shows to your app with the provider. Then switch the provider on.

Their account on your platform stays in place. Viewers see their connected accounts in account settings and can disconnect them there, and disconnecting one does not delete the account or its subscription.

Vodlix offers LDAP directory authentication and UUID SSO as integrations for organisations that manage identity themselves. LDAP depends on your plan and both are enabled per platform, so contact us with details of your directory to confirm the right option.

Vodlix bandwidth plans range from 50 TB per month up to unlimited, scaling with your traffic so a growing audience never outruns your delivery allocation.

Vodlix storage starts at 5 TB and scales to unlimited, sized to your content library, so both a modest launch catalogue and a large migrated library are covered.

Yes. Vodlix delivery infrastructure keeps streaming uninterrupted during peak traffic such as premieres and live events, when simultaneous viewers far exceed a typical day.

Yes. Vodlix storage and bandwidth options are flexible, so you pay for capacity proportionate to your library and audience rather than for allowances you do not use.

Yes. Vodlix pricing is designed to show potential savings on bandwidth, storage, encoding and streaming hours against competing platforms before you commit.

Server-side ad insertion puts the ad into the video stream on a server before it reaches the viewer, so the device plays one continuous stream. It avoids ad blockers and ad software in the player, which is why it is the usual choice for TV apps and FAST channels.

The Vodlix Subscribers Manager lists every subscriber on a paid plan, showing their package, whether the subscription is active or cancelled and its value, so you can read revenue health at a glance.

You can search the Vodlix Subscribers Manager by user ID, username, email address or phone number, so a support query is resolved with whatever detail the subscriber provides.

Vodlix does not end the account immediately. You set a grace period for access to continue while the card is fixed and define what cancellation does, so the fair outcome is the default.

The Vodlix Templates Manager lets you customise colours, fonts, layout and the overall design of your website, mobile apps and TV apps from one template editor.