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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

General

Can I remove inappropriate comments?

Yes. Deleting comments is controlled by the Admin Delete Access permission. Give it to the staff roles who moderate your community, and keep it away from roles that should not remove what viewers write.

Content Management, General

Can I add comments and ratings to my own app?

Yes. The Vodlix public API has endpoints to rate a title and to list and post comments, so an app or website you build yourself can use the same comments and ratings as your storefront.

General

Does changing channel on Vodlix live TV reload the page?

No. In Vodlix live TV the player and channel list stay on the same screen, so switching channels is instant and never means going back to a menu.

Live Streaming, General

Are Vodlix apps one design resized for each device?

No. Vodlix designs the web, mobile and TV interfaces separately for how each device is operated, with the same catalogue structure underneath, so nothing is stretched from one platform onto another.

OTT Apps, General

Does per screen design keep my branding consistent?

Yes. Your Vodlix theme, colours and branding apply across every screen. Each interface differs only in how it is operated, so the brand reads consistently from a phone to a television.

General

Why is artwork so large in streaming interfaces?

Because a poster is a much faster decision than a title, and viewers give each item about a second. Large artwork is not a stylistic choice, it is a response to how quickly people actually scan a catalogue.

Content Management, General

What does multicast change for live streaming?

Vodlix multicast lets you send a live channel once and have the network replicate it to every receiver, so the cost of delivering a channel is largely independent of how many people are watching.

Live Streaming, General

What is Vodlix Multi-Language Feature?

Vodlix offers a feature that allows you to communicate with your audience in their native language, eliminating language barriers.

General

What is the default language in Vodlix?

English is the default language in Vodlix. However, you can change the default language according to your audience region.

General

Can I translate my platform into multiple languages?

Yes, you can download and export language strings in English, translate them into as many languages as you want, and import them back into Vodlix.

General

Does Vodlix support RTL languages like Hebrew or Arabic?

Yes, Vodlix provides RTL language support for all devices, including TV and mobile apps.

General

Can I translate my website or app based on geographical area?

Yes, you can translate your website or app according to geographical area to provide a localized experience for your viewers.

General

Does Vodlix provide subtitles and multi-audio in multiple languages?

Yes, Vodlix's video player supports subtitles and multi-audio in multiple languages, allowing your viewers to watch their favorite content in their preferred language.

General, Video Platform

Is this the same as subtitles?

No. This is the language of your catalogue metadata, the titles and descriptions people read while deciding what to watch. Subtitles are the language of the content itself while it plays, and they are handled separately on each title.

Content Management, General

Are subtitles enough for international audiences?

Often not. Many viewers, including children and multitaskers, will not read and watch at once, and some markets treat subtitled content as unfinished. Dubbed audio tracks on Vodlix make a title genuinely watchable there.

Content Management, General

Does this cover audio description?

It does, through the same mechanism. Once a title can carry multiple tracks, a described audio track is simply another one, and accessibility requirements around streaming have been tightening in a number of jurisdictions.

Content Management, General

Can I see how each payment gateway performs?

Yes. Vodlix shows performance per gateway, including failed and successful transactions, so you can route volume toward the providers that settle reliably in each region.

Monetization, General

What does Vodlix nDVR do?

Vodlix nDVR, or network DVR, records live channels in the cloud so viewers can watch programmes after they have aired, giving linear channels the flexibility of on demand content.

Live Streaming, General

What appears in the Vodlix Orders Manager?

The Vodlix Orders Manager shows every rental, purchase and subscription transaction in a single ledger, with the buyer, amount, payment status, refund history and gateway visible on each row.

Monetization, General

Why show package contents before a viewer subscribes?

Viewers subscribe for something specific to watch. Showing package contents answers that question at the point of decision, which converts better than asking viewers to pay to find out.

Monetization, General

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