Schedule a meeting with our OTT expert to grow your streaming business today!Book a MeetingContact Us
en$
Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

General

Should I show everything or a sample?

That is an editorial judgement, and the honest version is usually better. A curated sample invites the suspicion that the rest is weaker, whereas showing the catalogue lets somebody decide for themselves and keeps the ones who genuinely want it.

Monetization, General

What counts as a package on Vodlix?

A Vodlix package is anything a viewer buys on a recurring basis, including free trials, daily and weekly plans, monthly and annual subscriptions and lifetime offers, all managed with the same model.

Monetization, General

How many payment gateways does Vodlix support?

Vodlix integrates with more than 23 payment gateways worldwide, covering credit and debit cards, digital wallets, mobile money services and app store in app purchases, so subscribers can pay with the method they trust.

General, Sales & Marketing, Monetization

What if the payment gateway my audience uses is not listed?

You can request a payment gateway by region and payment model, and Vodlix will add the integration for the markets you serve, so your platform is never limited to a fixed list of providers.

General, Monetization

Can Vodlix integrate my own payment gateway?

Yes. Vodlix builds custom gateway integrations when you provide technical support access and valid merchant documentation, and the new gateway can often be live within hours rather than weeks.

General

Does Vodlix support mobile money such as M Pesa?

Yes. Vodlix supports mobile enabled payment gateways including M Pesa and IdeaBiz, which is essential for markets where mobile money is more widely used than cards.

General, Monetization

Does Vodlix offer recurring payments?

Yes, payments are automatically billed and sent to the customers for the next service they want to avail.

General

Does Vodlix have a built-in coupon code engine?

Yes, Vodlix has a built-in coupon code engine that is user-friendly and allows you to generate one or many coupons within a few minutes

General, Monetization

Can I provide rewards and appraisals to my viewers in Vodlix?

Yes, Vodlix allows you to provide rewards and appraisals to your viewers through promotional and discount offers such as a fixed amount or a percentage off.

General, Monetization

Will my URLs change if I rename Movies or TV Shows?

No. Templates change what your screens say, not the web addresses behind them. Links, bookmarks and search listings keep working after you switch template or rename a label.

Content Management, General

What are PPV and TVOD on Vodlix?

Pay per view (PPV) and transactional video on demand (TVOD) let a viewer buy a single title on Vodlix without a subscription, either as a timed rental or as a permanent purchase.

Monetization, General

When can viewers preorder a title on Vodlix?

Viewers can preorder a title on Vodlix as soon as you list it, typically right after watching the trailer, which captures the purchase at the moment interest is highest rather than weeks later.

Monetization, General

Does a quality cap lower my streaming costs?

Yes. Capped plans serve smaller renditions, and bandwidth is one of the largest variable costs in streaming, so every subscriber on an entry level quality tier costs less to serve.

Monetization, General

Will viewers notice the difference?

On a large television, yes. On a phone, frequently not, which is worth remembering before pricing the difference aggressively. The tier is most persuasive to the part of your audience watching on the biggest screen.

Monetization, General

What does Vodlix Reports and Analytics cover?

Vodlix Reports and Analytics covers audience viewing patterns, content performance, revenue by source and period, orders and subscriber data across your whole platform.

General, Analytics

How current is Vodlix revenue data?

Vodlix provides daily revenue reports with real time insight into performance, so you see what is working and what needs attention as it happens rather than at month end.

General, Analytics

Can I see order and subscriber information in Vodlix reports?

Yes. Vodlix organises orders, subscription requests and subscriber data in a clear, accessible format that stays current as transactions occur, shared by support, finance and marketing.

General, Analytics

Can I export reports from Vodlix?

Yes. Vodlix report data can be exported and saved in standard formats for future reference, so you can compare periods, share figures with stakeholders and keep records beyond the live dashboard.

General, Analytics

How do Vodlix analytics help with strategy?

Organised reports of viewing behaviour and revenue give you an evidence base for content acquisition, scheduling, pricing and marketing decisions, rather than planning from guesswork.

General, Analytics

Can I get a deeper insight on the impression, number of views, and watch time of my videos with Vodlix Reports & Analytics?

Yes, Vodlix Reports & Analytics provides you with a deeper insight on your videos, watch time, and views, giving you complete data on every detail of your concern.

General, Analytics

Always on

24/7 Technical Support

Rest easy knowing we've got your back and you don't need to worry about anything once you launch.

Start for free — 14-day trial

Launch Your Own Online Video Platform

  • No Coding
  • No Revenue Share
  • 24/7 Technical Support
  • Cancel anytime

Get started today

Join thousands of broadcasters on Vodlix.