Frequently Asked Questions

Every seek makes the player fetch fresh video segments from the CDN. A preview image covering 72 seconds weighs less than one of those segments, so when viewers find the right scene in one attempt instead of four, you serve fewer segments nobody watches.

Viewers rarely praise them but always notice their absence. Without preview thumbnails a player feels clumsy, which is why Vodlix includes trick play as standard.

Previews show on hover in the web player and as a remote-driven filmstrip in the TV app. On phones, dragging the progress bar moves the video picture itself, so viewers still see where they are landing.

None by hand. A preview frame is taken every two seconds when the video is processed, whatever its length, and grouped 36 to an image, so a ninety minute film needs 75 small images and a twenty two minute episode 19.

Mostly skipping the recap and titles at the start of an episode, repeatedly, across a whole season. That is why making it slightly better compounds in a way that most player improvements do not.

Live has no fixed running time to divide into frames, so a plain live stream shows none. On channels with a DVR window, the web player can show previews while viewers seek back through the window, when the streaming origin supplies preview frames, with times shown relative to live.

Yes. Viewing progress is held on the Vodlix account, so an episode started on an iPhone at lunch continues on the Apple TV in the evening at the same point.

Yes. The Vodlix Apple TV app shares one backend, catalogue, accounts and content lists with your Android TV, Roku, Samsung Tizen and LG webOS apps.

When a subscriber cancels on Vodlix, access continues until the end of the period they have already paid for. Cancelling stops the next renewal rather than cutting off the current subscription.

A Vodlix user record holds the account details and user level, recent activity, profiles, wallet, devices, notifications, interests, subscriptions, TVOD rentals and purchases, and watch history, each on its own tab of one screen.

Yes. Every Vodlix user record has a Login as user button that opens your storefront signed in as that viewer, so support staff see their plan, profiles and catalogue and can diagnose an issue before the viewer asks twice.

So a support question about one person, such as their plan, devices or last session, is answered in a minute from one screen rather than assembled from four separate systems.

Vodlix User Management covers every account, free or paid, with diagnostics and support tools. The Subscribers Manager focuses on paying subscribers, packages and revenue.

Yes. Vodlix User Management surfaces the subscription dates, registered devices, country, profile maturity levels and recent activity needed to answer why a title will not play for a particular person, which is the question that costs support teams most time.

Yes. One time code login can be switched on alongside email and password, or made the only route in, and the code can be sent by email as well. In markets where phone numbers are the default identifier this usually converts better than asking people to invent and then remember another password.

You can. The same accounts are available through the Vodlix REST API, so an existing customer relationship tool, help desk or internal dashboard can create users, read their subscriptions and act on them without anybody opening the admin area. The admin area and the API work on one set of records, so the two never drift apart.

No, it uses theirs. The controls, branding and quality behaviour differ, viewer settings do not carry over, and continue watching records nothing because the position never reaches your platform.

Vodlix video encoding settings control how many renditions, at which resolutions and bitrates, each upload produces, so you choose the encoding ladder deliberately rather than by default.

Each rendition adds storage and encoding cost. A title stored in seven resolutions costs seven times the storage of one stored in three, and that cost grows sharply as the catalogue does.

The right ladder matches what your audience can actually receive on their devices and connections, which in most markets is fewer steps than the maximum. Vodlix lets you define it per platform.