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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

General

Does Vodlix offer white-labeled platforms?

Yes, Vodlix offers end-to-end cloud-based white-labeled platforms loaded with advanced technology, allowing you to easily manage your market.

General, Analytics

Does the Tizen app share a backend with my other apps?

Yes. The Vodlix Samsung Tizen app runs on the same platform, catalogue and subscriber accounts as your web, mobile and other TV apps.

General

How do viewers know they have already started a series?

The Vodlix series listing shows an in progress indicator on the series card before the viewer clicks, drawing on account level watch history, so they can return to a show they started without opening it first.

Content Management, General

How low is live streaming latency on Vodlix?

Vodlix delivers live streams with latency of 10 seconds or less, and includes a complimentary direct HLS software encoder so you can start broadcasting without buying encoding software.

General, Live Streaming

What delivers a Vodlix live stream?

Vodlix live streams are delivered over top tier video CDNs with scalable capacity and broad device compatibility, so a broadcast performs reliably whether the audience is small or national.

General, Live Streaming

Can I embed a Vodlix live stream on other sites?

Yes. Vodlix lets you embed branded live video on your own platform, partner sites or anywhere else you choose, while keeping full control over where the stream appears.

General, Live Streaming

Is support available for live streaming on Vodlix?

Yes. Vodlix includes round the clock online and phone support as part of the service, so expert help is available before and during live events, when it matters most.

General, Live Streaming

Who is Vodlix live streaming for?

Vodlix live streaming suits broadcasters, media companies, sports and event organisers and streaming businesses delivering live events, channels and premieres alongside on demand content.

General, Live Streaming

Can I monetize my live video streams?

Yes, you can monetize live streams through ads, subscriptions, pay-per-views, and sponsorship.

General, Live Streaming, Monetization

What is the future of live video streaming?

The future holds exciting possibilities for live streaming, including improved interactivity, augmented reality features, and 4K/8K streaming.

General, Live Streaming

How can Vodlix help with live video streaming?

Vodlix offers a comprehensive live streaming platform with customizable features, monetization options, and dedicated support to enhance your live streaming experience.

General, Live Streaming

What billing periods can I offer with Vodlix subscriptions?

Vodlix supports daily, weekly, monthly, yearly and lifetime intervals with a period length in days, and they can run side by side in the same catalogue, such as a weekly plan next to a discounted annual plan.

Monetization, General

Can I run subscriptions alongside rentals and advertising?

Yes. SVOD, TVOD and AVOD can all operate on the same platform at once, and a single title can be free with ads for one audience and behind a subscription for another. See our overview of OTT monetization models for how the three fit together.

Monetization, General

Which caption formats does Vodlix accept?

Vodlix accepts SRT and VTT subtitle files, so tracks from any subtitle vendor or editing tool load directly onto a title.

General, Content Management

Which subtitle track plays first on Vodlix?

The title's default track. The player selects it when playback starts, and viewers can switch to any other track, or turn subtitles off, from the Subtitles/CC menu. On a series, the player keeps the viewer's choice from one episode to the next.

General, Content Management

Can subtitles be updated after a video is published?

Yes. A subtitle track is a separate SRT or VTT file, so you can replace it at any time, or fix its text and timing on the title's Watch & Edit tab, without re-uploading or re-encoding the video.

General, Content Management

Can viewers switch subtitle tracks while watching?

Yes. Viewers pick any attached track, or Off, from the player's Subtitles/CC menu, and can change the caption font, colour, size and background under Options.

General, Content Management

Can I add custom styling beyond the standard theme controls?

Yes. Vodlix supports custom CSS within the theme settings for teams that need precise control over typography, spacing or specific components, without modifying the platform itself.

General, Content Management

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