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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Video Platform

How do encoding settings connect to playback?

The renditions you define in Vodlix are exactly the quality steps the adaptive player switches between under Adaptive Bitrate Streaming, so encoding decisions shape the whole delivery chain.

Getting Started, Video Platform

Can I limit video quality per subscription plan?

Yes. The renditions defined in Vodlix encoding settings can be capped per plan with the Quality Limiter, turning your encoding ladder into pricing tiers.

Video Platform

What does keeping original files do?

It stores the source alongside the transcoded versions, which allows the original to be downloaded and enables playback before transcoding finishes. The cost is holding a second copy of everything, so it is worth switching on deliberately rather than by default.

Content Management, Video Platform

What is early play and should I use it?

Early play lets a compatible video be watched from the original before transcoding has completed. It is genuinely useful for urgent content, and the interface states plainly that it exposes the original file publicly, so it is a trade to make knowingly rather than a free convenience.

Video Platform, Security & DRM

Can I see how much storage and bandwidth I am using?

Yes, both are reported on the same screen as the encoding settings, which is deliberate. The decision about how many renditions to generate is a cost decision, and it should be made next to the numbers rather than separately from them.

Analytics, Video Platform

How can I upload video content to Vodlix?

Vodlix offers three ingest routes: direct upload through the admin area for single titles, fetch from a public URL for larger volumes and automation, and bulk delivery over secure FTP for migrations.

Content Management, Video Platform

What formats do viewers actually receive?

Adaptive streams packaged for broad device support, with quality shifting to suit the connection. The HLS and MPEG DASH page covers the packaging in detail, and the global CDN page covers how those files reach the viewer.

Video Platform

What is the Vodlix VOD platform?

The Vodlix VOD platform is a complete white label video on demand solution with transcoding, CDN delivery, player, monetisation, apps and analytics built in, ready to deploy under your brand.

Video Platform

How quickly can I launch a VOD service on Vodlix?

The Vodlix ready to go architecture enables rapid deployment with minimal setup, so a branded video on demand service can be live in a fraction of the time of building one from scratch.

Video Platform

Is Vodlix only for video on demand?

No. Vodlix delivers video on demand, live streaming and TV broadcasting through one unified platform, so your service is not limited to a single format.

Video Platform

Is the Vodlix VOD platform branded as mine?

Yes. Vodlix is a white label solution: your logo, colours and domain carry across the website, mobile apps and TV apps.

Video Platform

Can the Vodlix VOD platform scale with my business?

Yes. Vodlix is built for growth from day one, with adaptive streaming, global CDN delivery and a feature set that covers launch, management and scale.

Video Platform

Does Vodlix resume playback across devices?

Yes. Vodlix stores viewing progress on the viewer's profile rather than the device, so a title paused on a television resumes at the same second on a phone, tablet or web browser.

Video Platform, General

What does a viewer see on a partly watched title?

On a partly watched title, Vodlix shows a Resume button with a progress indicator and the time remaining, with a Play from beginning option directly beneath it for viewers who want to restart.

OTT Apps, Video Platform

Does watch history work on TV and mobile apps?

Yes. On Vodlix TV apps, Resume is focused automatically for a one press continue. On mobile, the app shows how far the viewer is in and how long is left, with the same Resume and restart options.

Video Platform

Can viewers manage their own watch history on Vodlix?

Yes. Each Vodlix profile has its own watch history and Continue Watching row, viewers can remove a title from Continue Watching themselves, and watch history is deleted automatically after three months.

General, Video Platform

Why does watch history matter for a streaming service?

Most viewers do not finish a title in one sitting, and the return visit decides whether it gets completed. Effortless resume keeps viewers coming back, which directly reduces churn for OTT operators.

Video Platform, OTT Apps

Is the Vodlix front end website ready to use?

Yes. The Vodlix front end website comes pre configured with a modern layout, catalogue browsing, search, player and account area, and 100+ features, so it is ready to launch under your brand.

Video Platform

Is the Vodlix website responsive?

Yes. The Vodlix website is fully responsive, adapting its layout to desktop, tablet and phone screens automatically without a separate mobile build.

Video Platform

Can viewers search the catalogue on the website?

Yes. The Vodlix website includes comprehensive search by title, genre and keyword, with results appearing as viewers type and Movies and TV Shows filters to narrow them down.

Video Platform

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