Frequently Asked Questions

Vodlix time shift lets viewers pause a live channel, move backwards from the live edge to catch a missed start and then return to live at any time, all within the same player.

Vodlix TMDB integration connects your platform to The Movie Database so you can fetch cast, crew, production details, artwork, trailers and synopses into your catalogue automatically.

Vodlix pulls cast and crew, production year, synopsis, genres, posters and backdrops, trailers and other title details from TMDB, and creates artist records for cast members.

No. With Vodlix TMDB integration you search for a title, confirm the match and the metadata, artwork and cast records populate automatically, with no manual typing.

Yes. Vodlix syncs vital information from TMDB automatically, so metadata and artwork stay up to date without someone updating each title by hand.

Vodlix TMDB integration removes the slowest part of adding a title, so your team focuses on curation and scheduling rather than research, and the catalogue grows faster without growing the team.

Yes, with Dynamic curation. You set a rule, a category or tags plus a sort order such as last updated, and the row refills itself as titles are added or updated. With Manual curation the row shows exactly the titles you choose.

No, though ten is the convention and conventions carry meaning. What matters more is that the row is numbered, because a row of ten titles is a shelf and the same ten numbered is a statement about your service.

No, and titles work perfectly well without one. That said, a trailer is the single cheapest thing you can add to improve how often a title gets started, because it answers in seconds what a synopsis cannot. If you are prioritising, start with whatever you are actively promoting.

Requiring a card reduces the number of trial signups but produces subscribers who are far more likely to convert and stay. In Vodlix, a trial on a paid plan collects the payment method at checkout, and the free Subscription Trial package is there if you want a trial with nothing to pay, so you can choose based on your acquisition strategy.

Vodlix trick play thumbnails are small preview frames taken every two seconds along a video's running time. They appear above the progress bar when a viewer hovers in the browser, and as a filmstrip when they seek with a TV remote, showing the scene before they jump to it.

Mostly skipping the recap and titles at the start of an episode, repeatedly, across a whole season. That is why making it slightly better compounds in a way that most player improvements do not.

Yes. The Vodlix Apple TV app is fully white label, with your name, colours, artwork and catalogue throughout and nothing indicating the platform beneath.

A downgrade keeps a paying subscriber who would otherwise cancel entirely. Making it easy to move to a cheaper plan is one of the lowest cost retention tools available to an OTT operator.

No. Vodlix keeps cancelled accounts and their history, so lapsed subscribers can resubscribe in one step and you can run targeted win back campaigns from the Subscribers Manager.

A Vodlix user record holds the account details and user level, recent activity, profiles, wallet, devices, notifications, interests, subscriptions, TVOD rentals and purchases, and watch history, each on its own tab of one screen.

It is a prepaid balance each viewer holds on your service. Viewers add money with a top-up, a gift card or a refund, then spend it on rentals, purchases and subscription plans without entering payment details each time.

The wallet is included on the Scale plan and on every plan above it. The pricing page lists what each plan includes.

Use an external embed for marketing clips, promotional content and third party video that does not need a paywall, territory restrictions or your own analytics. Host paid and exclusive content on Vodlix instead.

Upload it through Vodlix Video Uploading and Transcoding. Hosted video is delivered through your CDN, protected by conditional access, geo fencing and DRM, and feeds your own analytics.