Frequently Asked Questions

Plugins improve the functionality of your website and help provide a custom web experience. Since finding the right plugin can be a daunting task, Vodlix develops custom plugins that best suit your specific requirements.

Yes, Vodlix lets you build your own plugin and run it on your site. A comprehensive custom plugin development guide walks developers through the process, from building the plugin to uploading it.

The Vodlix Plugin App Manager is a user-friendly, powerful interface for monitoring your business applications, observing settings, and getting information on events and statistics. Vodlix also supports third-party plugins that have been developed and approved for the platform.

Yes, extensive API documentation is available on the Vodlix Developer's Portal. It can be used for integrations and to improve the experience of anyone consuming your APIs.

Packaging and publishing plugins to the Vodlix platform follows a smooth, easy-to-practice workflow. The process is designed to be simple for developers to follow and implement.

Vodlix offers multiple support channels including live chat, email, a ticketing system, and help articles. The primary channel is submitting a ticket through the Vodlix Client Area at office.vodlix.com, or you can email [email protected] directly.

Yes, Vodlix offers phone support for T3 Enterprise clients based on the severity of the issue, along with a dedicated account manager and a direct phone number.

Vodlix provides a step-by-step user manual covering all modules of the admin area in detail, available in the knowledgebase at docs.vodlix.com.

The support team reviews the issue and forwards it to the tech team for a fix, then actively communicates with you to keep you updated on the technical team's progress. Client login details are provided by your account manager.

Premium support plans offer various levels of service from streaming experts, including technical support and access to a team of experts available for consultation to help grow your business.

Vodlix has three lines, all priced in US dollars: • Web & API — Launch $99, Grow $299 and Scale $499 a month. Fixed fee, no native apps, allowances from 100 GB storage / 500 GB bandwidth up to 2 TB / 25 TB. • Apps+ — Professional $1,550, Business $2,450 and Enterprise $3,850 a month. Branded mobile and TV apps, live TV, Vertex CRM bundled, allowances from 5 TB / 50 TB up to 10 TB / 100 TB. • Pay as You Grow — $0.99 per active subscriber on the web, or $299 a month + $0.99 per subscriber with mobile apps. SVOD only. • Yearly billing is 10× the monthly price — two months free. • Bandwidth and storage are monthly allowances, not hard caps. If you go over we contact you first; nothing auto-bills.

Yes. A dedicated customer service team is available 24/7, and you also get access to an extensive knowledge base and an online community of fellow professionals.

We guarantee a response within 6 hours for critical issues, ensuring minimal disruption to your service.

Yes, our plans are flexible. Contact sales to discuss the best option for your needs.

Premium support is available via ticketing, email, and live web conferences.

Our experts help with platform optimization, scaling strategies, and performance improvements tailored to your business.

Your account manager is your main point of contact for ongoing support, strategic guidance, and regular business reviews.

Yes. Vodlix experts help you navigate the complexities of the streaming industry, from content acquisition to audience engagement, ensuring your strategy aligns with your goals.

Clients featured on the page include STIRR, The Nyx Network, Pavilion Plus, Transworld Home, and Dreamax.ae.

Yes. Vodlix fuels success for startups like Ikono TV as well as top leading companies across the globe, helping drive growth in the entertainment industry.