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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

General

Is Vodlix secure and scalable?

Yes, Vodlix is secure, powerful, and scalable with a CDN streaming engine. You can publish your videos across the globe with our powerful encoding and streaming engine. The streaming path is optimized to the edge user, providing a pleasant experience while ensuring high quality of service (QoS).

General

Can I add multiple subtitles in different languages?

Yes, Vodlix allows you to add multiple subtitles in different languages in just a few clicks.

General

Can I set default subtitles in languages other than English?

Yes, you can set default subtitles in different languages to cater to a wider audience.

General

How can I upload large files of subtitles to Vodlix?

Vodlix supports bulk upload of subtitles via SFTP, making it easy to upload large files without missing any text.

General, Content Management

What is the difference between subtitles and closed captions?

Subtitles are text alternatives for the dialogue in a video, while closed captions describe additional sounds and noises present in the video.

General, Content Management

What payment gateway options are available in Vodlix?

Vodlix offers multiple integrated payment gateway options including Stripe, PayPal, Authorize.Net, Rapid, CCBill, iPay88, and segpay.

General, Sales & Marketing

Is my revenue earnings protected in Vodlix?

Yes, Vodlix ensures secure revenue earnings with the option to choose preferred payment methods such as credit, debit, or phone portals.

General

Can I track my payments in Vodlix?

Yes, Vodlix offers an efficient system to track payments and transactions through customized dashboards.

General

Does Vodlix have automatic billing procedures?

Yes, Vodlix has a secured automatic system for sending subscription packages and payment details as soon as the viewer logs in.

General

What is a custom theme?

Custom themes are specialized and customizable templates and themes designed to enhance the user experience on a website. They are engineered to provide a polished look on any device and are designed to suit specific requirements.

General

What are the benefits of a custom theme?

Custom themes provide a fully customizable and branded experience without coding, giving you full control over your website's design and functionality. They also allow you to choose from a range of templates and customize them to best reflect your brand.

General

How does the customization process work?

The customization process can be done using a visual editor and live previewing, allowing you to see all modifications in real-time. Various aspects of the theme such as colors, logos, layouts, widgets, menus, etc. can be edited according to your choice.

General

What is the Themes and Template Manager?

The Themes and Template Manager is a platform where you can choose from a range of responsive templates and customize them as per your requirements. The themes can be edited on the fly with the Live Editor.

General

What are the benefits of using the Themes and Template Manager?

The Themes and Template Manager allows you to quickly set up and design a theme that monetizes your videos, gives you control over design, and creates a graceful look on all devices.

General

What is Vodlix Reports & Analytics?

Vodlix Reports & Analytics is a tool that provides you with complete data related to the performance of your platform, giving you an overview of your audience's viewing patterns and helping in easier strategy planning.

General, Analytics

What kind of reports are available with Vodlix Reports & Analytics?

Vodlix Reports & Analytics provides reports on revenue analysis, order information, top-rated content, device tracking, location metrics, and video analytics.

General, Analytics

Can I export and save the data from Vodlix Reports & Analytics?

Yes, you can export and save the data for future reference.

General, Analytics

Can I see the daily reports on revenue with Vodlix Reports & Analytics?

Yes, Vodlix Reports & Analytics provides you with daily reports on revenue, which will help you in knowing where you stand and what more needs to be done to achieve your business goals.

General, Analytics

Can I see the most watched devices and content on my platform through Vodlix Reports & Analytics?

Yes, Vodlix Reports & Analytics allows you to see which devices have been used the most to view your content and which TV Shows/movies have the top ratings.

General, Analytics

What is live video streaming?

Live video streaming is the real-time transmission of video content over the internet, allowing viewers to watch and interact with the content as it happens.

General

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