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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Content Management

Can autoplay be overdone?

It can, which is why Vodlix pairs autoplay with a visible countdown and an obvious way to stop. Respecting the viewer's control is what keeps the retention benefit without the backlash.

Content Management, Video Platform

What is the benefit of cloud infrastructure over fixed capacity?

With Vodlix on elastic cloud infrastructure you do not pay for a peak you rarely use, and you do not fail when demand spikes. Capacity follows the audience rather than a forecast.

Content Management, Video Platform

What does the Vodlix backend CMS do?

The Vodlix backend CMS manages your entire streaming platform: uploading and organising content, scheduling, categorisation, branding, monetisation, hosting and reporting, from one user friendly interface.

General, Sales & Marketing, Content Management

Can I schedule content in the Vodlix CMS?

Yes. The Vodlix CMS lets you schedule dates, times and locations for content to go live, including timings for private and public videos around your viewers' peak watching hours.

General, Content Management

Can I organise content my own way in Vodlix?

Yes. Vodlix lets you create custom entity labels to categorise content by genre, industry, format or any scheme that suits your business, alongside standard categories.

Video Platform, Content Management

Does the Vodlix CMS include analytics?

Yes. The Vodlix CMS includes reporting and analytics tools that track content performance, viewing and revenue, so you can identify weak areas and refine your strategy without leaving the system.

General, Content Management

Does Vodlix provide SEO management?

Yes, Vodlix provides the option of managing your SEO strategy to maximize results and improve the credibility of your business.

General, Content Management

Does Vodlix provide marketing tools?

Yes, Vodlix provides power pack marketing tools to manage ads, promotions, discounts, and newsletters, making marketing easier for your business

General, Sales & Marketing, Content Management

What branding assets does a Vodlix platform need?

It depends on the apps you run. The website needs a favicon and logos, the mobile apps need app icons, notification icons and splash screens, and each TV platform has its own icon or tile. Vodlix lists every slot per app and marks the ones required before that app can be published.

Content Management, Getting Started

How do I know the right size for each branding asset?

Each upload slot shows its dimensions, format and maximum file size, for example 192×192 PNG up to 25KB for the favicon and 1024×1024 PNG for the iOS app icon. Store specific slots link to the store guidelines, and the iOS icon slot offers a template.

Content Management

Can I preview a branding asset before saving it?

Yes. Every app has a live preview of its device, such as an iPhone or Android home screen, an Apple TV home row or the Roku home screen, with home and splash views and, on mobile, light and dark mode.

Content Management

Do I have to upload everything separately for every app?

No. The brand kit holds your shared logo, colours and default splash, and every app reuses it until you override an asset for that app. Copy from app starts one app from another app's set.

Content Management, Getting Started

Which apps do Vodlix branding assets cover?

The website and PWA, the iOS and Android apps, and the Android TV, Fire TV, Apple TV, Roku, Samsung Tizen and LG webOS apps, each with its own page of assets.

OTT Apps, Content Management

Can I control how the splash screen behaves?

Yes. You set the minimum time it stays on screen, from 500 to 15,000 milliseconds, whether the centre logo shows, whether an animation plays over the background, bottom text with its colour and size, and native bottom branding on Android 12 and later. Apple TV and Android TV can also play an MP4 splash video of up to 10 MB.

Content Management, OTT Apps

How is this different from white label?

White label is the proposition that the service is yours rather than ours. Branding assets is the practical work of it: the specific files that have to exist, at the right sizes, for that to be true on every screen a viewer might see.

Content Management, General

Why is hiding a play button not enough?

A hidden or greyed out button still leaves the stream reachable to anyone who inspects the network. Vodlix conditional access checks entitlement at the moment of play, so content is actually locked, not just visually locked.

Security & DRM, Content Management

Where are Vodlix access rules enforced?

Vodlix access rules live on the content and the account and are enforced server side when a stream is requested, so they hold on the website, in every app version and on any device.

Content Management, Security & DRM

Can I set an age rating on a title?

Yes. Titles carry a maturity level along with content rating tags and an MPAA rating, so a catalogue can be filtered by what is appropriate rather than only by genre. That is often a regulatory requirement rather than a nicety, particularly for services that carry both family and adult programming.

Content Management, Security & DRM

What is a content bundle or bouquet on Vodlix?

A Vodlix bundle or bouquet is a commercial set of titles or live channels, such as a sports pack, that subscribers buy as a group and that grants access to every item in the set at once.

Monetization, Content Management

How is a bouquet different from a genre row?

A genre row on Vodlix is editorial and exists for browsing. A bouquet is commercial and exists for selling and entitlement. Vodlix keeps the two separate so merchandising and billing stay clean.

Content Management

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