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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Security & DRM

Does DRM hurt the viewing experience?

It should not if implemented well. A good DRM setup is nearly transparent to the end user, allowing smooth playback without extra plugins or installations, while overly restrictive DRM can frustrate legitimate customers and cause backlash.

General, Security & DRM

What are DRM best practices for content owners?

Choose a DRM that fits your compatibility and robustness needs, communicate licensing terms clearly so users know their rights, keep DRM mechanisms regularly updated against new attacks, and preserve fair usage so protection does not punish paying customers.

Sales & Marketing, Security & DRM

Which DRM approach suits subscription vs pay-per-view models?

Subscription OTT services need a flexible multi-DRM approach to reach many device types, while one-time sales or rentals benefit from DRM solutions that provide persistent licenses.

OTT Apps, Security & DRM

What does the future of DRM look like?

DRM's importance will keep growing as media goes fully digital. Blockchain could enable decentralized DRM systems, and AI may drive more dynamic, adaptive protection mechanisms.

General, Security & DRM

How can I add DRM protection to my streaming platform?

The simplest path is a streaming platform with DRM built in. Vodlix, for example, includes robust content protection alongside its cloud-based streaming stack, so your assets stay secure without a separate DRM integration project.

Sales & Marketing, Security & DRM

Why be selective about integrations?

Every integration is a stored credential, a dependency that can break and behaviour a new colleague must learn. Choosing them deliberately keeps a Vodlix platform stable and understandable.

Security & DRM, Integrations & API

Can I see which external systems can reach my data?

Yes. Vodlix gives you a clear view of every active integration, what it can access and when it was added, so you always know which external systems can reach your platform data.

Security & DRM

Can an integration write to my platform?

Some are read only and some are not, and it is worth knowing which is which before enabling one. An integration that can create or modify records is a considerably larger trust decision than one that only reads.

Security & DRM, Integrations & API

Do I have to plan capacity ahead on Vodlix?

No. Vodlix runs on major cloud infrastructure including AWS, so bursts are absorbed rather than predicted, and you avoid both over provisioning for a rare peak and failing when demand spikes.

Security & DRM, Getting Started

What happens to billing history when an account closes?

Cancelling a membership does not erase anything: orders, invoices and wallet history stay on the account. Removing records is a separate, deliberate admin action, and a refund never deletes the order it refunds, so the history still answers a dispute or a query factually.

Monetization, Security & DRM

Can support see what a viewer was actually doing?

The session and order records show what reached the platform and what was charged, which is usually the difference between a fault and a misunderstanding. Signing in as the viewer to reproduce something is available separately for the cases that need it.

Video Platform, Security & DRM

What is conditional access on Vodlix?

Vodlix conditional access (CAS) is a system where each title carries rules on who can watch, in which countries, at what age rating and between which dates, and every play request is checked against them before a stream is issued.

Security & DRM, General

Why is hiding a play button not enough?

A hidden or greyed out button still leaves the stream reachable to anyone who inspects the network. Vodlix conditional access checks entitlement at the moment of play, so content is actually locked, not just visually locked.

Security & DRM, Content Management

Where are Vodlix access rules enforced?

Vodlix access rules live on the content and the account and are enforced server side when a stream is requested, so they hold on the website, in every app version and on any device.

Content Management, Security & DRM

Does conditional access work with older app versions?

Yes. Because Vodlix enforces access on the server rather than in the client, the same rules hold even in apps shipped long ago, and a rule cannot be bypassed by using an old app.

Monetization, Security & DRM

Can I combine different access rule types on one title?

Yes. Vodlix lets country restrictions, age ratings and date windows apply to the same title together, so a film can be gated by market, maturity and release period at once.

Security & DRM

Can I set an age rating on a title?

Yes. Titles carry a maturity level along with content rating tags and an MPAA rating, so a catalogue can be filtered by what is appropriate rather than only by genre. That is often a regulatory requirement rather than a nicety, particularly for services that carry both family and adult programming.

Content Management, Security & DRM

Do these rules apply in the mobile and TV apps too?

They do, and that is the whole point of enforcing at the stream. An app cannot decide for itself that somebody is entitled, because it is never asked. It requests a stream and the platform either issues one or does not, which is why an old app version cannot become a way around your rules.

OTT Apps, Security & DRM

How do I stop a staff member seeing things they should not?

User levels separate viewers, staff and administrators, so access to billing, settings and account records can be kept away from people whose job is publishing content. Everybody signs in as themselves rather than sharing a login, which also means you can tell who did what afterwards.

Security & DRM, Video Platform

Does casting reach TVs where I have no native app?

Yes. Vodlix Chromecast and AirPlay support extends your service to televisions without a native app, including older smart TVs and sets on platforms you have not built for.

Security & DRM, Monetization

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