Frequently Asked Questions

Fire TV is included on the Business and Enterprise plans. Business covers Android TV and Fire TV together; Enterprise adds Apple TV, Roku, Samsung and LG. The pricing page lists what each plan includes.

Browser uploads fail on large batches, need someone present and do not resume after a dropped connection. The Vodlix FTP uploader handles hundreds of large files unattended and resumes interrupted transfers.

Consistently, and it is worth agreeing the convention before the first delivery rather than after. A consistently named batch can be matched to metadata almost automatically. An inconsistent one becomes manual work that no feature can remove.

Which packages need to exist in which stores, and accepting that the prices will differ. Working that out early is considerably cheaper than discovering it during an app review, which is when most operators meet this for the first time.

Yes. Populate List fills Editor's Pick from your categories and tags, and a dynamic content list fills a row the same way, so the page stays fresh without daily editing. You can still add, remove and reorder titles by hand at any time.

No. Vodlix handles iOS development, App Store submission and ongoing updates as part of the service, so you launch and maintain a native iOS app without in house Apple developers.

Yes. The Vodlix webOS app is fully white label, with your brand, colours and catalogue throughout and nothing on screen pointing back to Vodlix.

Locks end on their own after the lockout time. If someone cannot wait, open the Locked tab in Session Manager, find their IP address and unlock it. You can also unlock every address at once.

No. One-time code sign-in, password and username rules, lockout limits and admin 2FA are all switches and fields in the Vodlix admin. Changes apply when you save, with no code or app release.

Use the Data Importer in the admin panel. It has separate imports for user accounts, products and product plans, subscriptions, videos from a CSV file and content from a Roku URL, and it links the records together as each import finishes. Videos can also be fetched one by one from a direct link.

Yes. Imported accounts use each viewer's email address or phone number as the unique ID, along with their name, country and joining date, so they sign in to your new storefront with the details they already use. Viewers who need a new password can set one from Forgot Password on the sign-in page.

Yes. Import your products and product plans first, then your subscriptions, and each subscription is linked to its plan. Recurring billing runs through your payment gateway, so plan how renewals move with our team before you switch.

Free concierge migration, where our team runs the move for you, is included on the Grow, Scale, Professional, Business and Enterprise plans. The pricing page shows what each plan includes, and you can also run the Data Importer yourself.

The user account import does not bring orders, past purchases or viewer profiles, and subscriptions come through their own import. Data the importer does not cover, such as records from a self-built platform, is moved by our migration team with a custom script.

Yes. Vodlix movies management is built to remain workable at thousands of titles, with search, filters, status indicators and bulk actions that let a small team run a large library.

Ask whether you control the network between your headend and your subscriber. If the answer is no, this is not your solution and you should be reading about content delivery networks instead.

Translations are stored on the title itself, one panel per language beside the media and artwork, so a translated synopsis travels into every row, search result, recommendation and app.

Yes, languages can be added rather than being fixed to a preset list. That matters because the market that turns out to be worth pursuing is often not one you planned for, and it should not require a platform change to serve it.

Yes, test mode puts payments through your gateways without charging anybody. It is worth using properly, because a misconfigured gateway looks identical to a working one until money is supposed to move.

Ask how people in that market already pay for things rather than which providers support the currency. Those are different questions, and the second one is the one that produces a checkout nobody completes.