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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Security & DRM

Can viewers remove something from Continue Watching?

Yes, title by title. Each card's menu has Remove From Continue Watching. It costs nothing to offer and viewers appreciate it, particularly when a title was started by mistake or abandoned for good and should stop asking to be finished.

Video Platform, Security & DRM

Can viewers see a countdown before a premiere?

Yes. Vodlix can display a countdown on the title page showing exactly when the title drops, which builds anticipation and turns the release into a moment viewers plan for.

Content Management, Security & DRM

Does scheduling work alongside country restrictions?

It does, and the two sit on the same screen. A title can go live at a set time only in the countries you have licensed it for, which is how most rights deals are actually written. Holding the window and the territory together is what keeps a licence from becoming a note in somebody's diary.

Security & DRM, Content Management

Does Vodlix provide an SSL certificate for my custom domain?

Yes. Once your DNS record is verified, the SSL certificate for your domain is issued automatically, usually within a few minutes, and the site loads over HTTPS. You do not need to buy or upload a certificate yourself.

Security & DRM

Is device data only used for enforcement?

No. Most Vodlix device data is simply useful, showing where and how your audience watches by app and device type, which informs where to invest in apps and content.

Video Platform, Security & DRM

Is a screen limit set per account or per plan on Vodlix?

Screen and device limits are set on the subscription plan in Vodlix and applied to every account on that plan, so premium tiers can allow more simultaneous streams than entry level tiers.

Security & DRM

Can my own systems read this device data?

Yes. Sessions and the accounts behind them are available through the Vodlix REST API, so a fraud tool, an internal dashboard or a support desk can work from the same records. That is usually better than exporting, because the answer somebody sees in your tool and the answer in the admin area stay the same.

Integrations & API, Security & DRM

What does Vodlix DRM protect against?

Piracy and unauthorised copying. Protected streams are encrypted and play only once the player obtains a licence from your DRM licence server, so a captured stream cannot simply be redistributed.

Video Platform, Security & DRM

Which devices does Vodlix DRM cover?

Vodlix supports Widevine, FairPlay and PlayReady, which between them cover web browsers, Apple devices, Android and many smart TVs. The web player picks FairPlay on Safari and Widevine on other browsers automatically.

Video Platform, Security & DRM

Is content encrypted in transit on Vodlix?

Yes. DRM protected streams stay encrypted between the CDN and the viewer's device, and they are decrypted only inside a player that holds a valid licence.

Video Platform, Security & DRM

Can I stop other sites from playing my videos?

Yes. Under Encoding & Security, Block Direct URL File Access refuses requests that do not come from an allowed referrer, and the Allowed Domains and Blocked Domains lists control which sites can load your media.

Video Platform, Security & DRM

Does DRM work with other Vodlix protections?

Yes. Vodlix DRM works alongside geo fencing, package entitlements and referrer locks, so a title can be encrypted, region restricted and entitlement checked at the same time.

Video Platform, Security & DRM

How does Vodlix connect to a DRM licence server?

Through the DRM tab under Settings, Video & Playback. Enter the PlayReady, Widevine and FairPlay licence URLs and the FairPlay certificate URL from your DRM provider, then switch Enable DRM on.

Video Platform, Security & DRM

What happens if a licence URL is wrong?

The protected title does not play. Vodlix never falls back to unprotected delivery, so if DRM content will not start, check the licence and certificate URLs first.

Video Platform, Security & DRM

Can viewers share or copy DRM protected content?

Not usefully. A copied stream cannot be decrypted without a licence, and the Cast button is hidden on protected streams, so playback stays inside the licensed player.

Video Platform, Security & DRM

How do I enable DRM on my Vodlix platform?

Open Settings, Video & Playback, DRM, switch Enable DRM on and add your licence server URLs. From then on, protected titles are played through your licence server.

Video Platform, Security & DRM

Does Vodlix support multi-DRM for different platforms?

Yes. Vodlix supports Widevine, FairPlay and PlayReady together, so each device uses the DRM system it supports natively while your team manages one configuration.

Video Platform, Security & DRM

Which Vodlix plans include DRM?

DRM playback is a plan entitlement. If your plan includes it, the DRM tab is ready to configure; if it does not, the setting stays locked for every admin until you upgrade.

Video Platform, Security & DRM

Does Vodlix sign media URLs?

Yes. Media URLs can be signed with a token, so a copied link expires instead of being shared around indefinitely, and signing adds no delay to playback.

Video Platform, Security & DRM

Is FTP difficult for content distributors to use?

No. FTP is a universally understood delivery route in the media industry, so distributors can deliver to your Vodlix platform with the tools and processes they already use.

Content Management, Security & DRM

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