Frequently Asked Questions

Each Vodlix order shows the order number, the buyer, when it was placed, the amount with its payment status and the payment gateway that handled it, with actions to view the invoice, issue a refund or delete the record.

No. A package is a record with a few fields, so adding a tier or changing a price is somebody typing rather than a release. That matters less on the day you launch than it does eighteen months later, when the offer you need is not the one you built.

Yes. Add the date of birth field to your signup form and set a minimum age for registration in the admin. Viewers younger than the age you set cannot create an account.

Yes. The Podcast template renames movies to episodes, series to podcasts and artists to hosts, on your website and in the admin. Your platform then reads like a podcast network, not a film service.

Yes. The Educational template calls your videos lectures, courses, modules and lessons, names the people instructors and groups them by subject. The live area is called Live Classes. There is also a Training & Guides template for staff training and onboarding.

Yes. During setup you can load the Podcasts & Talk Shows demo catalog, which fills the platform with sample categories, rows, videos and series. You can remove all the sample content in one step from the settings when you are ready to launch.

No, and this is the most common thing to get wrong. Categories are per cloud, so read the category list for the platform you are working against and use the ids it returns rather than assuming a name maps to the same number everywhere.

It is one of the most common reasons operators use it. Bringing a catalogue across programmatically turns a migration into a repeatable job rather than months of manual entry, and it can be run again to catch anything that changed while you were moving.

With an API key created under Apps & APIs in the admin and sent in the X-Api-Key header. A server key acts with the permissions of the user it belongs to and can reach admin routes, so it belongs on a back end. A client key is safe for browser code and is blocked from every admin route. Keys can carry an expiry date, and deleting a key revokes it at once.

Open the Marketing settings, go to Analytics & Tracking and paste your GA4 measurement ID, which starts with G-. The tag is added to every page of your website. Other analytics or tag manager snippets go in the header or footer tracking code box.

Yes. Turn on Hide from Search Engines and the site asks search engines not to index it. It does not make the site private, so people with the link can still visit; to require an account before anyone can browse, use the sign-in requirement in the user settings.

Yes. Vodlix series management uses explicit season and episode numbering, so episodes always sort correctly within and across seasons, and adding a new episode places it without renumbering.

Open Settings, then Display & Listing, then the Content tab, and switch on Enable Short Content. The Shorts tab then appears in Content Manager, where you can create your first shorts series.

Create an app with Google or Facebook, paste its ID and secret into that provider's panel in your Vodlix admin, and add the redirect address the panel shows to your app with the provider. Then switch the provider on.

Vodlix offers LDAP directory authentication and UUID SSO as integrations for organisations that manage identity themselves. LDAP depends on your plan and both are enabled per platform, so contact us with details of your directory to confirm the right option.

You can search the Vodlix Subscribers Manager by user ID, username, email address or phone number, so a support query is resolved with whatever detail the subscriber provides.

Yes. Test mode puts every payment through your gateways without charging anybody, so you can rehearse a signup, a renewal and a cancellation end to end before launch. It is the difference between finding a misconfigured gateway yourself and having your first real subscriber find it for you.

Yes. The Vodlix SVOD system works with any of the 23+ integrated payment gateways, and custom gateways can be added, so subscriptions bill through the provider each market prefers.

Yes. Each trailer can be edited or deleted from the same list, so a cut you are no longer allowed to show or a file that turned out to be the wrong one can be taken down directly rather than needing anybody technical.

Yes. When you set a trial length on a Vodlix package, the trial rolls into the paid term automatically on its end date, with no second decision required from the subscriber.