Frequently Asked Questions

No. FTP is a universally understood delivery route in the media industry, so distributors can deliver to your Vodlix platform with the tools and processes they already use.

Consistently, and it is worth agreeing the convention before the first delivery rather than after. A consistently named batch can be matched to metadata almost automatically. An inconsistent one becomes manual work that no feature can remove.

An ingest folder is a door into your platform and should be treated like one, with separate credentials per partner. That way access can be revoked for one relationship without disturbing any of the others.

The same range the platform accepts elsewhere, since everything joins one pipeline after ingest. In practice the constraint is what a distributor can produce rather than what the platform will take.

Editor Picks is the part of the Vodlix home page where a person chooses what fills the most valuable space at the top, such as a new release or a title you are promoting.

Recommendations predict what a viewer will finish, but they cannot know what you have just acquired or are launching this week. Vodlix Editor Picks gives that decision to a person.

Yes. Editor's Pick can combine films, series, episodes and live channels in one list, and the hero moves through them in the order you set.

Yes. Populate List fills Editor's Pick from your categories and tags, and a dynamic content list fills a row the same way, so the page stays fresh without daily editing. You can still add, remove and reorder titles by hand at any time.

Yes. Home page content set in the Vodlix CMS appears in the same positions on web, mobile and TV, so a launch leads everywhere at once with no separate curation per platform.

The sections are the same because all three read the same arrangement, though each platform lays them out to suit its own screen and input. That means one decision rather than three, and a promotion appearing everywhere at once rather than drifting.

Items can be removed from a section without touching the title itself, individually or in bulk. The content stays in your catalogue and remains searchable, it simply stops being promoted, which is what you usually want when a campaign ends.

That is an editorial judgement rather than a technical limit, and the platform will hold as many as you add. Most services keep the top section short, because a hero that rotates through twenty titles is closer to a screensaver than a recommendation.

Yes. The Vodlix LG webOS app shares one backend, catalogue, subscriber accounts and content lists with your web, mobile and other TV apps.

Yes. LG reads the same catalogue, content lists and subscriber accounts as the web, mobile and other television apps, so publishing once puts a title everywhere rather than needing to be repeated per platform.

No. Vodlix ratings are a private signal used for personalisation and operator analytics, not a public score, so ratings drive recommendations without influencing other viewers.

That is usually where they earn their keep. Views tell you what your marketing achieved and ratings tell you what your programming achieved, and a title that scores well on one and badly on the other needs a very different decision. Having that continuously, for every title, costs you nothing beyond switching it on.

In the admin panel, open Settings, then Display & Listing, then the Content tab. The Ratings & Comments group has two switches, Allow video ratings and Allow video comments, which apply to the whole platform.

Yes. Deleting comments is controlled by the Admin Delete Access permission. Give it to the staff roles who moderate your community, and keep it away from roles that should not remove what viewers write.

Yes. Vodlix supports casting and handoff, so a channel found on a phone can be thrown to the television without restarting the stream, which is how live viewing often begins in a household.

It controls the title and logo text, the description and short description, categories, content lists, cast, maturity level, content rating tags, MPAA rating, free tags and the SEO meta fields on every item in your catalogue. Those values feed platform search, filters, genre rows, recommendations and search engine indexing.