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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Getting Started

Do we need an in house tvOS team for the Apple TV app?

No. Vodlix builds the tvOS app, publishes it to the Apple TV App Store and maintains it through Apple's platform changes, so nothing lands on your engineers.

OTT Apps, Getting Started

How is User Management different from the Subscribers Manager?

Vodlix User Management covers every account, free or paid, with diagnostics and support tools. The Subscribers Manager focuses on paying subscribers, packages and revenue.

Video Platform, Getting Started

Can I bring an existing audience across from another platform?

Yes. The Import User Accounts screen takes a CSV file and creates or updates accounts in bulk, and the member list exports all, active, inactive or banned users, so accounts you already hold are brought in rather than rebuilt one at a time. Anything the importer does not cover can be handled through the API, which is usually the better route when the migration also has to carry subscriptions or purchase history with it.

Getting Started, Integrations & API

How do encoding settings connect to playback?

The renditions you define in Vodlix are exactly the quality steps the adaptive player switches between under Adaptive Bitrate Streaming, so encoding decisions shape the whole delivery chain.

Getting Started, Video Platform

What does Vodlix do with an uploaded video file?

Vodlix transcodes each upload into multiple renditions, packages it for adaptive playback on phones, browsers and TVs, attaches artwork and stores it on the CDN, so the file is ready to publish on every screen.

Content Management, Getting Started

Can I track transcoding progress in Vodlix?

Yes. Vodlix shows the processing state of every upload in the CMS while it runs, so you can see which titles are ready to publish and which are still encoding, with no guesswork.

Content Management, Getting Started

How do we move a large back catalogue across?

Programmatically. Bulk delivery for the files and the API for the metadata turns a migration into a repeatable job that can be run again to catch anything that changed while you were moving, which is what keeps a platform switch to days rather than months.

Integrations & API, Getting Started

What is the Vodlix welcome landing page for?

The Vodlix welcome landing page is a conversion page for new visitors arriving from ads, search and shared links. It presents your offer and pricing in a focused layout designed to turn strangers into subscribers.

Getting Started, Video Platform

Can I preview the landing page before publishing?

Yes. Vodlix lets you preview the landing page across desktop, tablet and phone layouts, and every change is saved with undo and version history, so you publish only when it looks right.

Video Platform, Getting Started

What happens if I make a mistake?

Work is saved as you go, and there is an undo and a version history to fall back on. Publishing is a separate action from editing, so a page you are halfway through changing is not live while you think about it.

Getting Started

Can I migrate from Uscreen to Vodlix easily?

Absolutely! Our migration team ensures a hassle-free transition, including content transfer, user data import, and platform setup without downtime. For the full process, see our step-by-step Uscreen migration guide.

Sales & Marketing, Getting Started

Can I migrate from platforms like Muvi, Vimeo, or Brightcove to Vodlix?

Yes, Vodlix supports smooth migration from major OTT platforms and custom setups without data loss.

Sales & Marketing, Getting Started

Will I lose my existing content or user data during migration?

No, all metadata, content links, and user data are safely preserved and migrated securely.

Sales & Marketing, Getting Started

How long does the migration process take?

Depending on complexity, it usually takes between 4 to 8 weeks, including testing and go-live support.

Sales & Marketing, Getting Started

Can I migrate just my apps while keeping my existing CMS?

Absolutely. Vodlix supports partial migration, enabling you to keep your CMS and only move mobile or TV apps.

OTT Apps, Getting Started

What kind of support will I receive post-migration?

Vodlix offers extended go-live support to help resolve any data or performance issues after launch.

Sales & Marketing, Getting Started

Is migration from Uscreen free?

With Vodlix, yes — free concierge migration is included on Grow ($299/mo) and every plan above it. Our team moves your videos, metadata, and subscriber data for you. Uscreen itself only offers migration support starting from its $449/mo plan.

General, Getting Started

How do I start a video podcast streaming platform?

Define your audience and business model, plan a launch catalog and release schedule, choose your streaming technology, prepare your video library, set up monetization, and launch on the web or in apps. Promote the service before launch and use analytics to improve it after release.

Getting Started

Do I need to build a streaming platform from scratch?

No. You can build a custom platform, assemble open-source components, or use a white-label OTT platform. The right option depends on your budget, technical team, customization needs, and launch timeline.

Getting Started

How do video podcast platforms make money?

The most common models are advertising (AVOD), subscriptions (SVOD), pay-per-episode or pay-per-view (TVOD), sponsorships, and branded series. Many platforms use a hybrid model: free, ad-supported episodes plus paid access to premium content.

Getting Started

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