Frequently Asked Questions

SVOD (subscription video on demand) is a streaming model where viewers pay a recurring fee for access to a library. An SVOD platform provides the catalogue management, billing, player and apps needed to run that service under your own brand.

On fixed-price plans Vodlix charges 0% revenue share and no per-subscriber fee. On Pay as You Grow plans Vodlix acts as merchant of record and keeps a per-subscriber fee instead of a fixed platform fee.

Yes. Set a trial length per package in days, weeks, months or years. It rolls into the paid plan automatically, and you write the trial terms shown at checkout.

Yes, on plans that include advertising and transactional sales. You can run an ad-supported free tier, sell premium titles to rent or buy, and keep subscriptions for regular viewers, all on one platform.

Vodlix integrates with many payment gateways, such as Stripe and PayPal as well as regional providers, and supports Apple and Google in-app purchase in the mobile apps. Several gateways can run at once, assigned per market.

Yes. Vertex was built running real streaming subscriptions before it became a product. Multi-currency plans, trials, dunning, pauses, win-back, retention offers and a subscriber billing portal are core features, not add-ons.

Yes. Define per-region plans in USD, EUR and GBP, schedule price changes and grandfather existing subscribers, all from one catalog synced to your own Stripe account.

When a subscriber reaches the cancel flow, Vertex detects intent and offers a discount, a pause or a plan downgrade. Each outcome is logged to retention analytics, so you can see which offers keep subscribers.

Yes. A self-serve billing portal lets subscribers update cards, switch plans, pause and resume, and every change stays in sync with your records.

No. The 14-day trial includes the full product with no credit card and no onboarding fee, and you can change plan at any time.

VIMO is open by request while we scale. Tell us what you're making and we'll get you set up.

Never. Every video is quoted before it builds: you see the credit range for each quality tier and pace, and nothing runs until you pick one.

No. Each plan includes a number of seats, and everyone on the workspace draws from the same credit balance. You're charged for what gets generated.

Monthly plan credits refresh at the start of each cycle. Credits you buy as a top-up carry over and never expire, and plan credits are spent first.

Nothing you've made is affected. New generations pause until you top up or upgrade, and VIMO tells you exactly how many credits short you are, plus what the same video would cost at a cheaper quality.

Define your target age group and business model, choose your technology (custom, open source or a white-label OTT platform), design a simple child-facing interface with parental controls and age-rated content, build COPPA safeguards such as parental notice, verifiable parental consent and data minimization into the product, audit every third-party SDK, test against Apple and Google Play children's policies, then launch with a parent-focused website.

A COPPA-safe app is designed and operated to meet the applicable requirements of the Children's Online Privacy Protection Rule. Depending on the service, this can involve parental notice and consent, data minimization, access and deletion rights, security safeguards, retention limits, and controls over third-party disclosures. Compliance depends on actual practices, not just the presence of specific features.

Not every data collection activity requires consent in every circumstance. However, covered operators generally must obtain verifiable parental consent before collecting, using, or disclosing children's personal information, subject to specific exceptions. The exact requirements depend on the information, the purpose, and the applicable rule.

No. A parental gate helps stop children reaching functions such as purchases or external links without an adult. It does not satisfy COPPA's separate requirements for parental notice and consent, privacy, data security, and deletion.

The FTC's amended COPPA Rule was published on April 22, 2025 and took effect on June 23, 2025. Most operators had until April 22, 2026 to comply with the new requirements, which include separate parental consent for certain third-party disclosures, a written data retention policy and a written information security program.