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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Most Recent Questions

Which OTT business model should I choose?

Each business model has its advantages: • SVOD (Subscription): Best for premium content with regular viewers. Provides steady, predictable revenue. • AVOD (Advertising): Ideal for large audiences and free content. Revenue depends on viewer engagement. • TVOD (Transactional): Suitable for premium movies or special events. Pay-per-view model. • Hybrid: Combines multiple models for maximum flexibility and revenue potential. Use our calculator to compare potential revenue across different models.

Sales & Marketing, Monetization

How accurate are the OTT business projections?

Our projections are based on: • Your input growth rate applied to key metrics • Actual bandwidth and storage costs from our infrastructure • Real market pricing for different monetization models • Historical data from successful OTT platforms While projections provide valuable insights, actual results may vary based on market conditions, content quality, and marketing efforts. We recommend using these projections as a strategic planning tool rather than guaranteed outcomes.

Sales & Marketing

What technical factors should I consider when calculating OTT costs?

Key technical considerations include: • Video quality (4K, 2K, 1080p) affects both storage and bandwidth costs • Average video duration impacts storage requirements • Concurrent viewers affect bandwidth needs • Content delivery network (CDN) coverage • App development and maintenance across platforms • Content encoding and transcoding requirements Our calculator helps you balance these factors to optimize costs while maintaining quality.

Video Platform

Which devices can viewers use to watch content on an OTT platform?

Vodlix delivers streaming across websites, fully equipped Android and iOS mobile apps, and TV apps, with responsive design that works on every device from mobiles to smart TVs.

OTT Apps

Can I customize the design of my streaming website?

Yes. Vodlix offers both elegant templates and custom design options so your streaming website matches your brand's unique identity while enhancing the user experience.

Video Platform

What monetization options are available for streaming platforms?

Vodlix supports native and universal subscriptions so you can sell content directly to your audience, along with flexible ad-free and ad-supported monetization models.

Sales & Marketing, Monetization

What do Vodlix mobile apps offer viewers?

The Android and iOS apps provide smooth buffer-free streaming, an intuitive user-friendly interface, personalized content recommendations, and anywhere access so viewers can watch on the go.

OTT Apps

Is technical support included when launching an OTT platform?

Yes. A dedicated customer service team is available 24/7, and you also get access to an extensive knowledge base and an online community of fellow professionals.

General

What is the response time for premium support?

We guarantee a response within 6 hours for critical issues, ensuring minimal disruption to your service.

General

Can I upgrade or downgrade my support plan?

Yes, our plans are flexible. Contact sales to discuss the best option for your needs.

General

What channels can I use to contact support?

Premium support is available via ticketing, email, and live web conferences.

General

What is included in the consultation and advisory service?

Our experts help with platform optimization, scaling strategies, and performance improvements tailored to your business.

General

How does the dedicated account manager help me?

Your account manager is your main point of contact for ongoing support, strategic guidance, and regular business reviews.

General

What services does Vodlix provide for streaming businesses?

Vodlix provides tailored streaming solutions, streaming consultation, mobile and TV app customization, custom plugin development, and 24/7 technical support for OTT platforms.

Video Platform

Does Vodlix offer streaming consultation?

Yes. Vodlix experts help you navigate the complexities of the streaming industry, from content acquisition to audience engagement, ensuring your strategy aligns with your goals.

General

Can Vodlix customize my mobile and TV apps?

Yes. Vodlix specializes in mobile and TV app customization, making your streaming apps stand out by aligning them with your brand identity and delivering a seamless user experience.

OTT Apps

What are custom plugins used for on a streaming platform?

Vodlix develops custom plugins to enhance your streaming platform's functionality, from content management to monetization, designed to meet your specific needs and objectives.

Video Platform

Does Vodlix help optimize an existing OTT platform?

Yes. Whether you're launching a new OTT platform or optimizing an existing one, Vodlix offers tailored solutions and expertise to support your success in the streaming landscape.

Video Platform

What does an OTT consultation cover?

Vodlix's enterprise service experts provide consultation, optimization, and acceleration solutions across four key areas: OTT platform setup, content acquisition, monetization, and marketing. The goal is to enable growth, improve business agility, reduce operating costs, and enhance efficiency across your OTT business.

Sales & Marketing

How experienced are the streaming consultants?

The team includes 12 consultants with an average of 15+ years of experience, and they have helped launch over 300 platforms. Vodlix applies that experience to streamline OTT operations and tune resources for peak performance.

Sales & Marketing

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