Frequently Asked Questions

Yes. Vodlix provides reports and analysis so you can track viewer behavior, analyze bandwidth consumption, and check your content's reach and audience, helping you make decisions that increase performance and profits.

Yes. With Vodlix you can experience your app's quality with audio and video checks by streaming it before it is developed, ensuring it meets your expectations.

Plugins improve the functionality of your website and help provide a custom web experience. Since finding the right plugin can be a daunting task, Vodlix develops custom plugins that best suit your specific requirements.

Yes, Vodlix lets you build your own plugin and run it on your site. A comprehensive custom plugin development guide walks developers through the process, from building the plugin to uploading it.

The Vodlix Plugin App Manager is a user-friendly, powerful interface for monitoring your business applications, observing settings, and getting information on events and statistics. Vodlix also supports third-party plugins that have been developed and approved for the platform.

Yes, extensive API documentation is available on the Vodlix Developer's Portal. It can be used for integrations and to improve the experience of anyone consuming your APIs.

Packaging and publishing plugins to the Vodlix platform follows a smooth, easy-to-practice workflow. The process is designed to be simple for developers to follow and implement.

Vodlix offers multiple support channels including live chat, email, a ticketing system, and help articles. The primary channel is submitting a ticket through the Vodlix Client Area at office.vodlix.com, or you can email [email protected] directly.

Yes, Vodlix offers phone support for T3 Enterprise clients based on the severity of the issue, along with a dedicated account manager and a direct phone number.

Vodlix provides a step-by-step user manual covering all modules of the admin area in detail, available in the knowledgebase at docs.vodlix.com.

The support team reviews the issue and forwards it to the tech team for a fix, then actively communicates with you to keep you updated on the technical team's progress. Client login details are provided by your account manager.

Premium support plans offer various levels of service from streaming experts, including technical support and access to a team of experts available for consultation to help grow your business.

Yes, Vodlix designs and develops custom apps for your OTT platform, video on demand, video streaming, or subscription-based VOD service according to your requirements. You can share mockups for a custom template or consult experienced designers to have a UI/UX designed from scratch.

Vodlix follows a client-centric engagement model where implementation professionals work in close coordination with your internal team, team leads liaise frequently with your project owners, and top management interfaces with yours as needed.

Instead of spending months or years building custom solutions from scratch, Vodlix offers ready-to-go, best-practice-driven solutions that fast-track your digital projects and deliver results in a fraction of the time.

Yes, you can share mockups for the custom template with Vodlix's experts. Alternatively, you can consult their experienced designers to have a complete UI/UX created for you from scratch.

Vodlix applies its decades of experience to streamline your OTT operations, ensuring you are not paying for resources you don't need. Resources are tuned to deliver peak performance for your platform.

The Vodlix OTT cost calculator helps you estimate your streaming platform costs by analyzing several key factors: • Video library size and quality requirements • Monthly viewer engagement metrics • Storage and bandwidth requirements • Revenue model (SVOD, AVOD, TVOD, or Hybrid) • App requirements across different platforms It then provides detailed cost breakdowns and revenue projections based on your inputs.

The Vodlix calculator includes several advanced features: • Real-time cost calculations as you adjust parameters • 12-month growth projections with customizable growth rates • Comprehensive revenue modeling for different business models • Detailed breakdown of storage and bandwidth costs • Checks which plans can serve your apps and video quality • The same US-dollar prices as the pricing page

Vodlix has three lines, all priced in US dollars: • Web & API — Launch $99, Grow $299 and Scale $499 a month. Fixed fee, no native apps, allowances from 100 GB storage / 500 GB bandwidth up to 2 TB / 25 TB. • Apps+ — Professional $1,550, Business $2,450 and Enterprise $3,850 a month. Branded mobile and TV apps, live TV, Vertex CRM bundled, allowances from 5 TB / 50 TB up to 10 TB / 100 TB. • Pay as You Grow — $0.99 per active subscriber on the web, or $299 a month + $0.99 per subscriber with mobile apps. SVOD only. • Yearly billing is 10× the monthly price — two months free. • Bandwidth and storage are monthly allowances, not hard caps. If you go over we contact you first; nothing auto-bills.