Schedule a meeting with our OTT expert to grow your streaming business today!Book a MeetingContact Us
en$
Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Most Recent Questions

What is the right encoding ladder for my platform?

The right ladder matches what your audience can actually receive on their devices and connections, which in most markets is fewer steps than the maximum. Vodlix lets you define it per platform.

Video Platform

How do encoding settings connect to playback?

The renditions you define in Vodlix are exactly the quality steps the adaptive player switches between under Adaptive Bitrate Streaming, so encoding decisions shape the whole delivery chain.

Getting Started, Video Platform

Can I limit video quality per subscription plan?

Yes. The renditions defined in Vodlix encoding settings can be capped per plan with the Quality Limiter, turning your encoding ladder into pricing tiers.

Video Platform

What does keeping original files do?

It stores the source alongside the transcoded versions, which allows the original to be downloaded and enables playback before transcoding finishes. The cost is holding a second copy of everything, so it is worth switching on deliberately rather than by default.

Content Management, Video Platform

What is early play and should I use it?

Early play lets a compatible video be watched from the original before transcoding has completed. It is genuinely useful for urgent content, and the interface states plainly that it exposes the original file publicly, so it is a trade to make knowingly rather than a free convenience.

Video Platform, Security & DRM

Can I see how much storage and bandwidth I am using?

Yes, both are reported on the same screen as the encoding settings, which is deliberate. The decision about how many renditions to generate is a cost decision, and it should be made next to the numbers rather than separately from them.

Analytics, Video Platform

What does Vodlix do with an uploaded video file?

Vodlix transcodes each upload into multiple renditions, packages it for adaptive playback on phones, browsers and TVs, attaches artwork and stores it on the CDN, so the file is ready to publish on every screen.

Content Management, Getting Started

How can I upload video content to Vodlix?

Vodlix offers three ingest routes: direct upload through the admin area for single titles, fetch from a public URL for larger volumes and automation, and bulk delivery over secure FTP for migrations.

Content Management, Video Platform

Can I add video to Vodlix through the API?

Yes. The Vodlix REST API ingests new video from a public HTTPS URL, so distributor feeds, production workflows and scheduling systems can push titles directly into your catalogue with metadata attached.

Content Management

What is the best way to migrate a back catalogue to Vodlix?

Secure FTP bulk delivery is the best route for a back catalogue. It moves hundreds of large files unattended, resumes interrupted transfers and feeds every file straight into the Vodlix transcoding pipeline.

Content Management

Can I track transcoding progress in Vodlix?

Yes. Vodlix shows the processing state of every upload in the CMS while it runs, so you can see which titles are ready to publish and which are still encoding, with no guesswork.

Content Management, Getting Started

How do we move a large back catalogue across?

Programmatically. Bulk delivery for the files and the API for the metadata turns a migration into a repeatable job that can be run again to catch anything that changed while you were moving, which is what keeps a platform switch to days rather than months.

Integrations & API, Getting Started

What formats do viewers actually receive?

Adaptive streams packaged for broad device support, with quality shifting to suit the connection. The HLS and MPEG DASH page covers the packaging in detail, and the global CDN page covers how those files reach the viewer.

Video Platform

What is the Vodlix VOD platform?

The Vodlix VOD platform is a complete white label video on demand solution with transcoding, CDN delivery, player, monetisation, apps and analytics built in, ready to deploy under your brand.

Video Platform

How quickly can I launch a VOD service on Vodlix?

The Vodlix ready to go architecture enables rapid deployment with minimal setup, so a branded video on demand service can be live in a fraction of the time of building one from scratch.

Video Platform

Is Vodlix only for video on demand?

No. Vodlix delivers video on demand, live streaming and TV broadcasting through one unified platform, so your service is not limited to a single format.

Video Platform

Is the Vodlix VOD platform branded as mine?

Yes. Vodlix is a white label solution: your logo, colours and domain carry across the website, mobile apps and TV apps.

Video Platform

Can the Vodlix VOD platform scale with my business?

Yes. Vodlix is built for growth from day one, with adaptive streaming, global CDN delivery and a feature set that covers launch, management and scale.

Video Platform

What resolution does Vodlix VR support?

Vodlix supports VR video up to 16K resolution, which matters more in VR than on a flat screen because the image surrounds the viewer and any softness is immediately obvious.

General

Does Vodlix include a 360-degree video player?

Yes. Vodlix includes a full featured 360-degree video player with robust controls, so viewers look around a scene by dragging, moving a phone or turning their head in a headset.

General

Always on

24/7 Technical Support

Rest easy knowing we've got your back and you don't need to worry about anything once you launch.

Start for free — 14-day trial

Launch Your Own Online Video Platform

  • No Coding
  • No Revenue Share
  • 24/7 Technical Support
  • Cancel anytime

Get started today

Join thousands of broadcasters on Vodlix.