Frequently Asked Questions

Yes. Vodlix User Management surfaces the subscription dates, registered devices, country, profile maturity levels and recent activity needed to answer why a title will not play for a particular person, which is the question that costs support teams most time.

Yes. One time code login can be switched on alongside email and password, or made the only route in, and the code can be sent by email as well. In markets where phone numbers are the default identifier this usually converts better than asking people to invent and then remember another password.

You can. The same accounts are available through the Vodlix REST API, so an existing customer relationship tool, help desk or internal dashboard can create users, read their subscriptions and act on them without anybody opening the admin area. The admin area and the API work on one set of records, so the two never drift apart.

Yes. The Import User Accounts screen takes a CSV file and creates or updates accounts in bulk, and the member list exports all, active, inactive or banned users, so accounts you already hold are brought in rather than rebuilt one at a time. Anything the importer does not cover can be handled through the API, which is usually the better route when the migration also has to carry subscriptions or purchase history with it.

It is a prepaid balance each viewer holds on your service. Viewers add money with a top-up, a gift card or a refund, then spend it on rentals, purchases and subscription plans without entering payment details each time.

Yes, through gateways that support both wallet top-ups and mobile money, such as Flutterwave, Paystack, Tingg, ClickPesa and Selcom. You choose which of your gateways appear on the top-up page.

Yes. The internal currency setting replaces dollars with a currency you name, such as Coins, Gems or Credits, for rentals and purchases. You set the symbol and the conversion rate, and viewers buy the currency through your top-up packages.

Yes. On the plans checkout, Buy from wallet pays for the chosen plan from the balance, in the same way it pays for a rental.

Yes. When you refund an order in the Orders Manager, you can send the money back as wallet credit. It reaches the viewer instantly and costs you no gateway fee.

The wallet is included on the Scale plan and on every plan above it. The pricing page lists what each plan includes.

Use an external embed for marketing clips, promotional content and third party video that does not need a paywall, territory restrictions or your own analytics. Host paid and exclusive content on Vodlix instead.

No. A video hosted on an external service is reachable without your platform, so it cannot be gated by Vodlix conditional access. Paid content must be uploaded and hosted on Vodlix.

When an embedded video ends, the hosting service's own recommendations can appear inside the player, which may send your viewer to other content outside your platform.

Upload your trailers through Vodlix Trailers Management. They then play in your branded player, stay on your storefront and are transcoded for every device, rather than relying on an external host.

Upload it through Vodlix Video Uploading and Transcoding. Hosted video is delivered through your CDN, protected by conditional access, geo fencing and DRM, and feeds your own analytics.

It can remove the video, restrict it regionally, place its own advertising in front of it or change how embedding works, and you will not be consulted. For marketing material that is acceptable. For paid content it is not.

No, it uses theirs. The controls, branding and quality behaviour differ, viewer settings do not carry over, and continue watching records nothing because the position never reaches your platform.

Attach the trailer to the title on your own platform. It then plays in your player, counts in your numbers, can be published before the film it promotes, and travels wherever that title appears.

Vodlix video encoding settings control how many renditions, at which resolutions and bitrates, each upload produces, so you choose the encoding ladder deliberately rather than by default.

Each rendition adds storage and encoding cost. A title stored in seven resolutions costs seven times the storage of one stored in three, and that cost grows sharply as the catalogue does.