Frequently Asked Questions

Vodlix automated billing sends subscription charges on time, retries failed payments on a schedule you set and holds access through a grace period, all without manual chasing by your team.

Vodlix moves the account into a grace period so access continues, and retries the charge on your schedule through your gateway, giving the subscriber time to update their card before anything is lost.

Yes. You set when and how often Vodlix retries a failed payment, and how long the grace period lasts, per plan, so recovery behaviour matches your business.

A large share of subscriber loss is failed cards rather than real cancellations. It is an administrative problem that Vodlix automated billing recovers cheaply and automatically.

The Vodlix subscription system defines your plans, trials and tiers. Automated billing is the charging, retry and recovery engine that runs underneath them to collect the revenue.

Yes. Test mode puts payments through your gateways without charging anybody, so a signup, renewal, failure and cancellation can be rehearsed end to end. It is worth doing, because a misconfigured gateway looks correct until money is supposed to move.

Yes, renewals can draw against a wallet balance the viewer tops up themselves. In markets where card ownership is low that is often the difference between having a recurring business and not having one.

This is the money moving on schedule, the retries and the grace periods. The subscriptions system is the wider picture of plans, trials and tier changes. In practice they are two halves of one thing, and the split is about what you are trying to answer.

Vodlix Autoplay Next starts the next episode of a series automatically after a short countdown when the current episode ends, instead of returning the viewer to a menu.

When the next episode starts on its own, continuing is the default and stopping takes effort, so most viewers keep watching. Vodlix Autoplay Next is one of the strongest session length levers available.

Yes. The Vodlix autoplay countdown includes a clear, visible control to cancel the next episode, so viewers stay in control and the feature feels helpful rather than pushy.

Yes. Vodlix Autoplay Next behaves consistently on TV apps, mobile apps and the web, with the same countdown, cancel control and transition, and progress held on the account.

It can, which is why Vodlix pairs autoplay with a visible countdown and an obvious way to stop. Respecting the viewer's control is what keeps the retention benefit without the backlash.

Generally not. Continuing from a film into an unrelated title is the behaviour viewers most often call pushy, because there is no natural next thing the way there is with an episode.

A limit on how many episodes run without any interaction is worth having. Somebody who has not touched anything for several hours is probably not watching, and continuing to stream to them costs bandwidth and helps nobody.

The behaviour is the same and its value is not. On television, stopping means finding a remote and navigating a menu, so autoplay does more work. On a phone, stopping is one tap and sessions are usually shorter anyway.

Video demand arrives in bursts: storage jumps when a catalogue lands, processing peaks when files arrive together and delivery surges at a premiere. Vodlix's elastic cloud infrastructure absorbs those bursts automatically.

Vodlix transcoding capacity scales up to process the batch in parallel and scales back down when the queue clears, so ingest is fast without idle capacity sitting unused in between.

Vodlix delivery capacity expands for the peak hours of a premiere or live event and contracts afterwards, so the platform is strongest exactly when the audience is largest.

No. Vodlix runs on major cloud infrastructure including AWS, so bursts are absorbed rather than predicted, and you avoid both over provisioning for a rare peak and failing when demand spikes.